Great customer support from start to finish: spot on in determining height requirements and worked within my budget, quick turnaround from time of order to delivery, slight hiccup with actual delivery but Paragon stepped up and adjusted cost accordingly, another hiccup with a... missing part and once again Paragon made it right with minimal time delay. Great overall experience. Numerous compliments regarding the spiral staircase.read more
18:53 24 Sep 20
They did a great job they showed up on time and communicated about what they were doing every step of the project.
13:46 22 Sep 20
I had gorgeous custom made spiral stairs made for my two story library. The design process, the quality of work was absolutely wonderful. Just 2 weeks late in delivery. The only slight improvement would be a labeling of each piece to be assembled. The 3d drawings were... helpful, but it would have been much easier with a bit better labeling. Overall thrilled with outcome and quality.read more
18:47 04 Sep 20
Just what we needed in our treehouse! It went together pretty easily and looks great
04:14 04 Sep 20
Had a great experience with Paragon. Very high quality end product. The spiral stairs get many compliments. I went with steel and hickory; very nice. I saved quite a bit of money by spray painting the primed steel myself. Great support through the design process. Also great... customer service - I had received a few treads with some deep scratches and they were promptly replaced. The installation took quite some time to do it right but came out very well in the end. Highly recommend!read more
03:11 27 Aug 20
Great spiral stairs. The sales and shipping departments were very helpful with getting the right stairs and making sure it was delivered on time. The stairs were used to replace an unsafe ladder to a loft area in a small condo. I purchased the economy stairs which are extremely... narrow and not easy to maneuver. If I had to do it again I would have upgraded to the next level to have ease of use.read more
18:15 24 Aug 20
Pleasantly surprised a build quality. Installation was straight forward.Looks great. I highly recommend .
01:00 11 Aug 20
A VERY NICE IMPROVEMENT TO OUR HOME ! THANK YOU!
Stephen R. B.
17:30 07 Aug 20
Custom ordered staircase & railing up top. We converted an unneeded closet into access to a new conference room at work. The staircase was critical to making the project work well. Great customer service & great product at a very reasonable price! Very happy customer!
21:28 22 Jul 20
I purchased their spiral stairway and they shipped to Orlando for me. Overall everything from sales to customer service, and delivery was smooth.We experienced some delays in production but it was during the pick of Covid-19 so expected.We also experienced few items... rescheduling for delivery but it didn’t have anything to do with Paragon. It was the 3rd party shipping company. Still their customer service staff were pretty good at answering my calls and following up with the shipping company.Highly recommended.read more
15:00 18 Jun 20
We are so happy with our spiral staircase from Paragon Stairs. Scott was so knowledgeable and easy to work with. We gave him our measurements and sent him a few pictures and before I knew it our stairs were delivered to our front door. They were easy to install and the... instructions were easy to understand. The stairs are very sturdy and well built.read more
14:53 18 Jun 20
Stairs were perfect. A standard landing wasn’t going to work in our situation. Brett was able to design a landing and send design drawings to me in the same day. We highly recommend Paragon and will use them in the future.
17:15 17 Jun 20
Product is great! Shipping expensive!
15:32 12 Jun 20
They were helpful, knowledgeable and worked with my budget. My house had horrible steep stairs that I had almost fell down them a few times I called them death stairs and wanted them gone. I redesigned the area for a much more compact and safe spiral staircase. Paragon stairs... have many different sizes to choose from, I end up going with the smallest size that was still code legal (5'). It ended up being the perfect size and installed the diy black kit. I actually installed it all myself. The main colum is in several pieces that screw together. I installed the square landing on top first using lumber clamped across the top to hold it there and ran a plumb line down got he floor to locate and install the baseplate for the column. I slid each stair piece over the column, screwed on the next column and continued to slide the rest of the stair steps on. The final column was slid down from the landing hole and screwed tight. It was just a matter of spacing all the steps up and securing them to the column. The most time consuming part was actually the railing supports as each one had to cut to length. Overall it does take some skills to do this yourself but if your handy, it's a fun project. Paragon was great to work with and they also made a custom top railing based on my measurements. The stairs look great and even with just the black paint from the factory, the steps are not slippery. If I ever do another on of the spiral staircase projects I would for sure use them again.read more
16:37 11 Jun 20
I purchased the 42 inch spiral stair case and installed myself. i would say you have to have some mechanical ability. Stairs came out just awesome and support from the company was beyond my expectations. Sales staff was great also. They helped me answer all the questions prior... to the sale. Great company and stairsread more
15:34 11 Jun 20
Help with design was superb! Shipping info and follow up was great as was the quality of construction and materials. Although our handrail was damaged by the freight Co. and a couple minor missing parts Paragon's customer service was good . We did have to keep on them for... updates .. but considering them being shorthanded , due to Covid-19, They came thru!We love our new stairs with Oak treads!!!!! Mike and Jean[Thanks Andrew and Coleen!]read more
14:48 11 Jun 20
My experience was great from the initial consultation all the way through to delivery right when I asked for it!
18:13 10 Jun 20
More of a paint job than you realize and the handrail was 2 1/2 inch poly pipe. That was disappointing but the rest of the stairs were great. Ordered a new handrail but it’s really delayed due to Covid. You have to cut each hand rail rod.
15:23 10 Jun 20
Great stairs. Well built/quality. Stairs came in well packed and easy to unpack to assemble.
15:02 10 Jun 20
I ordered a spiral staircase for a house I was remodeling. They emailed me a detail sheet for the different sized spiral staircases as soon as I called so I could keep framing the opening. They were able to walk me through the simple ordering process later that day. It was... quite simple to install - it took myself and another guy about 6 hours.There was an issue with the shipping cost, it was going to be more than they initially told me but they honored the original price and covered the additional cost.They were very professional and easy to work with, I will reuse paragon stairs next time I need to order/install a spiral staircase.read more
14:53 10 Jun 20
Very easy to install! Satisfied with everything!
Brady Van M.
22:01 05 Jun 20
I'm a contractor. Designing the stairs was easy with these guys. Stairs went together well and the clients were happy
00:25 05 Jun 20
Great product and would have given 5 stars if not for some engineering challenges I've discussed with your sells reps.
15:22 03 Jun 20
Extremely impressed with the quality at the price point I chose. Phillip was knowledgeable and the stairs fit EXACTLY as he said they would. I have received nothing but positive comments from everyone regarding the fit and finish of my new spiral stairs!
18:00 02 Jun 20
Greg couldn't have been more helpful.
16:31 29 May 20
Great product, support, company, and followup. Very happy with our stairs!
17:16 14 Apr 20
The whole process of dealing with Paragon was a good one. They were very helpful with the order, communicated during the time of fabrication, staircase assembly and install went very well, and most of all the end product was great. Would work with them again.
13:41 14 Apr 20
One thing I really didn't feel was of quality and certainty wasn't designed very well was the handrail. The PVC piping used, though the lower end option, is too soft to pull any fastener type tight...it deforms, and easily scratches, gouges, and kinks. Worse than that is the... use of toggle bolts at all much less the very light-duty type you include. That connection as a whole is terrible for a number of reasons, but even worse is that the balusters are pre-bent at their tops for the pitch of the stairway way too far in the wrong direction so its impossible to get the rail pulled tight to the baluster, especially with your toggle bolt method that deforms the pipe to the point of pulling through the drill holes, that is, if the tiny threads on the tiny bolt don't strip first. I suggest some type of more universal top angle or hinge/flex top to the balusters with a groove to receive a band clamp that wraps fully around the pipe and baluster top, and really pulls the whole connection together without the drilling, which was a major pain to do while trying to keep the rail in the right position. Think about it!read more
02:16 12 Apr 20
amazing and always on top of things and always following uphighly recommend
16:43 09 Apr 20
Wonderful customer service! I was able to easily design a custom spiral staircase over the phone with a Paragon design consultant. The kit came packaged very carefully. Assembly was simple. The stairs are very solid.
15:57 08 Apr 20
Company is awesome! I worked with Scott and he was so patient and helped us figure out which stairs were best for us. Install was fairly easy. Will 100% order from them again. I did shop after for spiral stairs for a while and I am so happy I worked with Paragon Stairs. Highly... Highly recommend!read more
09:02 08 Apr 20
The initial contact was responded promptly and professionally. All questions were answered, with pictures sent to show details. Order was taken, shipping completed, and received timely. The contractor said it was tight, but everything fit in place . We arrived, took one look... and said. WOW! This is just what we wanted. Happy Campers ! Thanks, Mark and Patsy Whiteread more
00:28 08 Apr 20
I placed my order with some basic measurements and the lead time was beat by Paragon. My sales rep was wonderful. Be mindful of tread height as the 9.25” risers are a little tall. And be mindful of the allen head set screws as they are painted and did not thread properly. I... replaced.read more
00:19 08 Apr 20
This is the second spiral staircase from Paragon Stairs that I have used. I wouldn't use any other brand! My sales rep Peter was awesome to work with and very helpful. The stairs ship complete with all necessary parts for assembly. Communication is fantastic and lead times are... absolutely reasonable.read more
21:22 07 Apr 20
I’m loving my spiral staircase. I was nervous to go with the galvanize steel, but it actually looks beautiful and complements my modern house. Scott was a pleasure to deal with answered all of my questions and my contractor’s questions. Great experience😊
The Final Floor, I.
17:40 07 Apr 20
The stairs arrived in a timely manner. All components were there and it was simple to assemble.
17:02 07 Apr 20
Exactly what I wanted. Short a couple of pieces and were sent immediately with no questions asked. Salesman was knowledgeable, helpful and polite.
16:21 07 Apr 20
Excellent experience from design thru fabrication. Installation was simple and we love our new stairs!
16:06 07 Apr 20
Super easy to install, very happy with the product
23:29 12 Mar 20
Had an absolutely wonderful experience with Ralph at Paragon. We replaced a ladder to the loft of our cabin and it is absolutely perfect. It looks stunning and the cost was totally reasonable for the quality. We love it and Ralph was so helpful throughout the whole process!
15:41 05 Mar 20
We needed to install a spiral staircase up to a loft. The Paragon consultant helped us turn our vision into a practical design. The process was really easy, and once the stairs came, the installation process was straightforward.
02:35 04 Mar 20
I develop apartments and have purchased 4 sets of spiral stairs from Paragon in the last 2 years. Fast responses and shipping. I cant buy locally so these guys have been great to work with.
14:03 02 Mar 20
Very good customer service. Easy process from start to finish.
20:06 01 Mar 20
Claudia was great to work with. From 1st phone call to the last, she was available and made the design process very easy and professional.
01:04 01 Mar 20
We've yet to install the stairs, but I can tell from the items delivered that they're quality and that installation will be a breeze. Working with the rep was painless, and he helped address our spiral staircase needs, talked through logistics, and didn't make me feel like I was... being oversold.read more
15:53 29 Feb 20
Very well made,easy to install,would buy from again
15:05 29 Feb 20
The designer was very helpful and very professional. The construction process was quick and delivery was ok. The stairs were somewhat easily installed. There were a few issues, the platform was missing two drilled holes for installation. The instructions showed the drilled... holes but there were none on our metal piece. The instructions were confusing at times, especially when there were many extra bolts which were not labeled (and a few missing bolts - maybe our package came with the wrong bags of hardware). We were able to install the stairs after going to the hardware store for the missing bolts. The railing was also difficult to install, the instructions are not very clear. Overall, we were able to install the stairs in two days with three people. We are very happy with the end product, there was a small amount of swearing during installation but it was manageable.read more
19:29 26 Feb 20
Everything went very smooth from start to finish. Great Product, quality and service..
17:03 26 Feb 20
The salesman was great in helping pick out the right stairs for my job and ensuring the proper design for the application. Everything was as discussed and installation was straight forward and easy with the help of a friend.
17:03 26 Feb 20
Salesmen was very helpful. It arrived on time. Installation was easy. Fit and finish was wonderful. I’ll buy stairs from here again
16:40 26 Feb 20
first class start to finish
16:22 26 Feb 20
Very helpful in the design process from start to finish!
16:15 26 Feb 20
Steve worked with us to create the perfect staircase for my needs and budget. Communication was superb. Highly recommend, however, we have not yet assembled.
Steve A. B.
14:36 26 Feb 20
Working with Paragon was a great experience. The rep was super. The product was delivered as stated on time. This was a do it yourself project on my boat dock deck. The installation was easy to complete instructions were easy to use all material was provided. All in all an... excellent value. I would encourage anyone to go ahead and jump into your project with Paragon.read more
00:30 20 Feb 20
Fantastic product. Excellent fit and finish. Relatively easy to install. The finished look is top notch. Thank you Paragon!
19:56 19 Feb 20
Very nice product and customer is pleased. STRAIGHTFORWARD install went smoother then expected
18:14 04 Feb 20
Great service and love the staircase
Carl Hirsch J.
13:06 04 Feb 20
A most satisfying encounter with quality folks and an excellent product
22:35 01 Feb 20
Staircase was very easy to configure, very pleased with he product.
00:14 01 Feb 20
When I first heard Paragon's quote for our circular stairs, I was incredulous. It was less than 20% of what was quoted by a local steel fabricator.So I drove to Collegeville, PA from upstate NY to see for myself.Scott Lisle took me into the factory. I couldn't believe it.... Paragon makes all kinds of stairs. Top quality. They have 150 employees and turn out 6,000 sets of stairs a year!We filled out an order. I left a deposit, and the entire package including the unfinished red oak treads and the laminated curved railing arrived at the foot of our driveway in no less than 10 days.Three days later it was refinished and installed in the cottage behind our house, allowing us to eliminate the previously used ladder, and I had one happy 89 year old mother-in-law!Mack Travis, Interlaken, NYread more
00:12 31 Jan 20
Paragon Stairs designed my spiral stair’s for my needs. They quickly designed the stairs and also for a very affordable price. I was presently surprised the way they communicated where they were in the development construction and delivery. I am very happy at the way it all... worked out for me.read more
19:22 30 Jan 20
Paragon walked me though all of my questions and assembly was smooth sailing.
19:16 30 Jan 20
We used Paragon Stairs for the very first time on a project with a very important client of ours that needed an exterior spiral staircase to a room above his garage. Peter, in customer sales, helped us determine exactly what we needed to order, including height and railing... requirements that we would've been unaware of. The staircase arrived exactly when promised and installation was exceptionally easy. The staircase is beautiful and we have a VERY happy customer. Would never hesitate to use Paragon Stairs!read more
18:51 30 Jan 20
Great service, quotes, and product just as advertised, delivered promptly. Highly recommend.
12:56 30 Jan 20
Claudia was so helpful and very sweet!! She designed our spiral staircase perfect and also gave us a great price!! We won’t receive our staircase for a few weeks but I’m sure it will be exactly what we ordered!!
17:15 27 Jan 20
Can’t say enough about the people who installed the spiral staircase. All in all, a very good experience.
22:16 24 Jan 20
Great customer service. Very pleased with the product quality and with the help walking through design. Will recommend to others.
20:21 20 Jan 20
Great communication, prompt delivery, stairs worked out perfect. Recommend for spiral staircases!
22:14 14 Jan 20
Ordered a spiral stair. Product looks great even with only primer applied by factory. Assembly was easy enough, shipped two weeks sooner than promised. Very pleased
20:21 14 Jan 20
Our stairs shipped in two pieces the pole and the stairs.It was easy to set up and great value for the price I paid.
19:20 14 Jan 20
I was very please with the process of purchasing and installing my paragon stairs. Fair price, great shipping transportation and unloading service, easy to install, extremely functional, well built and they look GREAT.Terry Hunt
17:36 14 Jan 20
Quality Product, good service. Shipped Earlier than expected.
14:30 14 Jan 20
Great product. A 2 man team installed it in 1-1.5 days.
00:40 08 Jan 20
stair quality is great. sales rep worked very well with us over the phone and online. stairs came shipped with all pieces and parts. installation instructions were to generic. wish they had online video from Paragon showing this model of stairs being installed. instead we went... online for tips from other companies.read more
20:55 07 Jan 20
Great Customer service and product.
16:56 07 Jan 20
The stairs arrived in good shape. (The box was crushed but there was no damage to the contents). The parts were well organized. The small parts were in individual packets. The instructions were easy to follow. They were exactly as promised and delivered in a very timely... manner. I am very pleased.read more
16:51 07 Jan 20
I am 74 years old and installed the stairs alone. After installing the treads I had to reposition them as a result of my wife giving the wrong height measurement to paragon and as a result the exit angle was different than expected (not Paragon program). After remeasuring and... repositioning the treads everything worked out. We can’t be happier with the stair case.read more
16:19 07 Jan 20
So easy! Perfect fit. The only hard thing was lifting the platform. We asked a younger, stronger friend to help (we are both mid- 60s). After that, no problems. A perfect solution for our garage attic access.
16:15 07 Jan 20
Great experience. Fast quote and easy install.
16:11 07 Jan 20
Easy from beginning to end. Delivery was wonderful called in a compliment for driver. Laying it out was easy and installing took time but wasn’t to hard. My husband is 65, I am 68 and we did it! The only thing I Wish was more detailed was the instructions. Confusing at times.
13:38 06 Jan 20
Now that they are assembled they are very sturdy spiral stairs (economy DIY stair kit, no options). It took two people two days to install it. Their website says it takes two people but their instructions have one step that says you will need 3 or 4 people to accomplish. We... did it all with two people and some advance planning for safety.Remember that the economy DIY spiral stair kit is a narrow width staircase. They have wider versions for more ease of stepping up and down.NOTES:1) The center post came in 4 sections that screw together. Instructions seem to say to put the stair treads onto an assembled post after it is standing up in location (15 feet tall). That is not safe or easy.We put one post section (45" tall) on the floor and put the stair treads over that, then screwed the second post onto that and put the rest of the treads on. Then we screwed the remaining two sections on top of that.2) You don't need to hold the top platform in place while attaching to structure if you install ledger boards first that the platform can rest on and be level with floor. No effort to hold in place while fastening to structure, much safer.3) The top post is way taller than needed, about 3 feet above railing. I had to cut the top post section shorter to look better. Not easy to cut, it is heavy gauge steel tube.4) The main baluster on the first step needs to cut. They say to cut 1 1/2" off. I had to cut 2 1/2" off in order to make the railing height match all the other stair tread baluster heights. Measure your other baluster heights and calculate how much to cut off, not necessarily 1 1/2".5) The PVC railing instructions are too vague. You should use the hole in the baluster as a pilot hole to drill a 5/32 dia hole into the PVC railing then move the railing to the side and drill a larger hole in the PVC to accept the expanding wing nut.6) They say to drill a 3/8 diameter hole in the PVC railing for the wing nut. I found a 1/2" hole is much easier to slip the wing nut into.7) Put the wing nut screw through the baluster hole then thread the wing nut onto that. Collapse the wings and push into the hole in the PVC railing. The wings expand inside the tubing and can then be screwed down.8) I added foam pipe insulation to some the tread bottom edges to protect against head injuries when walking under the stairs.read more
00:13 03 Jan 20
The price was good. The customer support was good. Materials arrived on time and in full. I'm pleased with the final product, which I installed myself with the help of my son and a friend, but mostly myself.The are one improvement I would suggest is that they provide a site... with helpful hints that would greatly enhance the ease of installation. I discovered numerous techniques that i'm sure others already knew or learned along the way. I could have cut installation time significantly if I had been aware of these going in. For example, I was installing the standard galvanized steel treads, which need to be spaced according to the overall height of the staircase. I realized several treads short of the bottom that rather than carefully measuring and then trying to hold the tread in place and level while tightening the set screws that I should have cut an appropriate-size PVC pipe in half at the correct height. I could then position that on the center pole and slide the next tread in place knowing that it would be at the precise spacing.read more
22:45 01 Jan 20
We found this company on line, they had a great selection. The customer service was exceptional, communication was excellent. We just took a picture and gave them the measurements, they gave us the details for the best possible positioning. We never had any questions or doubts... after talking to them. When the stairs arrived, the instructions were easy to follow and we didn’t have any problems with installation. (Kind of fun actually) Everything was good quality and practical where it mattered. My father in law builds quality custom homes and was very impressed. We’re very happy with Paragon. 👍🏻read more
11:26 15 Dec 19
Outstanding Sales & Service. The entire process was simple, the people who helped design the stairs to fit our needs were excellent. The product arrived on time and the stairs were easy to install. Thank you Paragon!
20:50 14 Dec 19
Was very nice working with Brian when we were ordering our stairs. He was professional and very nice. He was able to speak with our contractor to make sure stairs were going to meet codes.
15:54 10 Dec 19
Customer service was outstanding. The stairs worked just as we planned them too and they answered every question I had along the way.
20:57 08 Dec 19
Excellent customer service, I would definitely use this company again
17:41 08 Dec 19
I had the idea that a spiral staircase was what my house needed in order to give the 2nd level, which is actually only a half story, more floor space and head room and also to fix the problem of the only basement access being from the trap door in the floor of the pantry. Didn’t... have a clue as to whether or not this was actually possible but Paragon assured me that it was. All I did was call them up, email photos of the rooms, along with ceiling height measurements, and then they did all the design work and let me choose which materials I wanted. Went with the classic black spiral stairs and couldn’t be any happier with Paragon’s customer service and quality of product.The stairs arrived a week earlier than they estimated, the price was lower than what I expecting to pay, and the entire process was super easy, even for someone like me who doesn’t have a clue about envisioning remodel projects. They did it all for me and very quickly too!!If you’re in need of a staircase, I would highly recommend going with Paragon. My contractor had to call them up a couple times with questions and they were prompt to resolve the issues. Paragon did, however, manufacturer one part incorrectly—the top, center pole of the staircase wouldn’t fit into the bottom pole but Paragon suggested filing it down and if that didn’t work, then they would send out a replacement pole. Luckily, my contractor was able to file it down so that it would fit.Also, Paragon estimated the thickness of the floors when ordering the stairs and even though there turned out to be a 2nd ceiling above the lower ceiling, the stairs still fit after my contractor made some adjustments to the height of the stair risers. We went ahead and ordered an additional stair when this was found out and I’m still in the process of trying to cancel the order and get a refund. When I called yesterday, the person who I would need to speak to in order to cancel the order was already out of the office for the weekend, so now I have to wait till Monday to see if I can get the refund.read more
16:31 08 Dec 19
Fit and Finish was excellent. Customer Service was better!
01:42 08 Dec 19
So easy to put together, instructions very easy to follow will be following up later next year with exterior galvanized set for access to second floor balcony
22:17 07 Dec 19
Love the stairs. Don't love the screws for the plastic hand railing as they aren't counter sinking & are already stripping out of the railing. If I had known this before placing my order, I will have purchased the metal hand rail.
21:28 07 Dec 19
Easy to install. Very rugged. Price to value is excellent.
17:40 07 Dec 19
Brett was great to deal with! Extremely efficient process from initial design to delivery. And the final product is awesome. Very happy. Would highly recommend.
16:43 07 Dec 19
Great costumer service and everything come in perfect conditions
16:33 07 Dec 19
our stairs showed up on time. all parts and pieces were there. instructions were easy to following. the tower was up and usable in a few hours.
"Jay" Mervin Z.
21:23 22 Nov 19
We needed a smaller set of spiral stairs and Paragon was able to help us with that along with a short lead time. we just installed it so we do not know about the longevity but seems like a good quality stairs
17:21 18 Nov 19
Getting steel rails completely transformed my house. I needed a pretty high-level handyman to install them, because doing so required drilling into the steel, but they are gorgeous!
17:47 13 Nov 19
Paragon Stairs is a great company to work with from start to finish. I was a bit skeptical about having a spiral staircase shipped to me but the design and shipping were exceptionally well done. We did chose to have a local handyman company install it (which took approximately... 12 hours) but it went together well and looks great.read more
00:07 12 Nov 19
The sales department was very helpful. Stairs fit great and are extremely well built!
03:12 11 Nov 19
60" economy code stair. Took longer to install than anticipated (2 people, 2 full days) a few holes need to be enlarged, and some of the instructions weren't clear. But otherwise, no major issues, looks good, and feels sturdy.
19:44 05 Nov 19
I looked at and talked to a few different online spiral stair companies and landed on Paragon for their Incredible customer service. Great use of technology by screen sharing to show and model the stair custom to your area. They are reliable and quick to respond to email or... phone calls. I would definitely recommend if you are looking for a high quality outdoor spiral.read more
20:32 04 Nov 19
Great product and support team, well built and beautifully designed staircase was just what we needed for our craft distillery.
16:49 04 Nov 19
Perfect serviceFit and finish awesomeBest price I found.
17:20 28 Oct 19
FOLLOW INSTRUCTIONS!!! There are easy to follow instructions regarding the shipping of product. Receipt of the product, assembly of product, etc. Things can get a bit chaotic if you do not keep parts and pieces together and organized in one spot. We thought we were missing... pieces but as it turned out everything was there. Paragon was very organized but we were not.read more
18:05 22 Oct 19
Delivered to us when they said they would and kept us updated during the build process. I would use them again. A professional company !
19:34 21 Oct 19
Love the stairs! Perfect!
16:49 21 Oct 19
EXCELLENT HELP WITH SIZING AND PERFECT FIT.
15:49 21 Oct 19
Worked with Phil and he did a great job, ordering process was easy, stairs arrived quicker than promised and they were easier to install than anticipated, all around highly recommended
16:16 17 Oct 19
Salesperson was knowledgeable and helpful through the entire process. Paragon finished the staircase the week they promised. The delivery to Arizona was screwy as they went through several carriers and the staircase was separated from the pole and was not on the delivery truck.... But a week later it was all delivered. The outdoor galvanized staircase seems well built and was fairly easy to assemble with two sets of hands. Assembly instructions were good. We’ll see how the product holds up over time, yet at this point very satisfied with Paragon.read more
15:10 15 Oct 19
Very Responsive concerning questions
00:59 15 Oct 19
We bought a spiral staircase from Paragon Stairs. We are so excited about installing it in our cabin on our property. It is going to be the focal point of our sweet little house. The whole experience of working with Paragon Stairs to receiving our stairs was stress-free. We... received exactly what we ordered with excellent instructions on how assemble the stairs. We highly recommend this company.read more
13:25 14 Oct 19
Loved every part of this company — the customer service, the price, the ease of installation, the quality of the stairs, and the finished look. These stairs will be with us forever and we're so happy we went with Paragon!
21:16 07 Oct 19
Absolutely floored at the service we received from Melissa! Our build project was slow to start because of weather, but Melissa continued to check on us and work with our timeline as it was unveiled. We are still a month out from actually installing the stairs, but I know that... when complete, the result will be phenomenal. 100% recommend using this company!read more
Leigh Anne L.
13:46 01 Oct 19
Great to deal with! Arrived on time! Easy assembly! Highly recommend!
21:17 23 Sep 19
Excellent customer service & a very high quality product. Our rep was extremely patient, helpful and thorough with our questions and his estimations. We received exactly what we were hoping for. I would highly recommend working with and purchasing from this company.
18:01 23 Sep 19
The stairs came exactly as stated in the description and were easy to put together with two people. The customer service was nice and great to work with. The stairs showed up when they were supposed to and the packaging was great! There were no defects or anything wrong with the... stairs.read more
16:45 23 Sep 19
Great quality and service. Went from thinking about spiral stairs to installing a custom built set to NY building code in 2 weeks.Steve Reppert did and awesome job designing these with us using a real time video/design app. Great mountain views but the first comments i get are... about the stairs.Great for dogs, solid stuff.Instructions were perfect but will take you a good day + to buildGreat work guys and thank youread more
15:52 23 Sep 19
Pete the sales rep that I worked with at Paragon stairs was fantastic. From my original inquiry to follow ups, he stuck with it patiently. I am pleased to recommend Paragon stairs.I would say to expect, the installation to be more difficult than their estimate, it took about... three guys 2 days to install our first spiral staircase.read more
02:02 11 Sep 19
We are a Deck Building Co, recently placed an Spiral Stair case with Paragon, the sales person was very attempt to our requests and made several suggestions that improved our initial idea. The final result is a client satisfied the stair is comfortable to climb and solid. We... definitely would recommend and will do business again with Paragon Stairs.read more
06:17 04 Sep 19
I want to let Mike Taylor of Paragon Stairs know how very grateful & thankful my husband & I are for everything you did to help us conclude our staircase order. Your help and advice have been greatly appreciated!You are a awesome person & an asset to Paragon Stairs. Mike, we... give you 5 gold stars !!!!! We will definitely be sure to refer other customers to you.THANK YOU!AJ & Carolineread more
13:12 22 Aug 19
We love our new stairs and would highly recommend the product. Steve was super helpful in determining the correct size and walking us through the process via a shared screen to demonstrate placement and direction. I ordered these stairs because they were "in stock". A week... after the estimated ship date, they were just coming back from the galvanizing process. The instructions are lacking some basics, i.e. diameter of the concrete footer for the center pole (it's 16" in diameter, below frost line in your area), we had an extra critical part that was not on the instructions and two screws that ran into each other when we were installing the platform. We also really should have had another small footer for the post at the base of the stairs, but realized it too late to add one and again, it was not addressed in the instructions. I had to call customer support twice to get these details. Reps were very knowledgable and helpful, but this info should have been in the instructions which would have saved us time and two calls. Paragon should also have an instructional video on YouTube. We used a generic video to help our installers. Two experienced contractors spent 8 hours putting together our 60" exterior staircase with 11 steps. One point off for poor instructions and delay in shipping when I was told it was in stock.read more
20:56 19 Aug 19
Prompt shipping and service! Directions were easy to understand. My son and I had it installed in approximately 5 hrs. Very nice product! Thanks
00:14 18 Aug 19
I read Paragon's reviews, and decided to go with them. I didn't want to spend 5K and have a welded one craned over our house to our back deck. So I called Paragon and worked with Kevin to build a staircase custom made to our specifications for under 2K. It was easy and... clear to work with him. The stairs were shipped on time, and easy to unpack out of the 4'x4" pallet. My husband and I are 65 and did it all easily. All the items were listed and checked, and all there. We spray-painted them with double coats piece by piece before installation and saved ourselves $1K! (Not a bad savings for 4 hours of work) Our 3 builders took about 4 hours to piece them together, never having done it before. They look great and feel solid. I am beyond happy with them.read more
14:49 16 Aug 19
The folks at Paragon were outstanding. Patient, professional service and care. We recurved our stairs in time as promised, and they look fantastic. Top quality.
20:49 14 Aug 19
The stairs look great. Not hard to install the only complaint I have is the handrail. That was really hard to make look good.
17:09 14 Aug 19
Quick delivery. Quality product. Great experience.
20:14 13 Aug 19
I was very skeptical of ordering a set of stairs online. How easy would it be to install? How strong would they be? Would everything fit? Etc Etc. From the ordering process to install, the help was awesome. The only issue I had was cutting the ballisters. Each one had to... be cut. That part was a pain in the butt but other than that I get compliments all the time. They saved me thousands of dollars and the material was better. Very impressed and would highly recommend them to anyone.read more
17:07 13 Aug 19
Great sales/service and they ship to Canada for a very reasonable amount!
18:50 12 Aug 19
Sale engineer was very helpful in meeting the requirements of our project. The stairs went together very well and are very sturdy and functional. Thank you!
11:48 08 Aug 19
Paragon shipped our staircase promptly and sold it to us at a good price. I would buy from them again.
19:05 06 Aug 19
Stairs are such a blessing, and there sales team really works with you to have a wonderful experience and get what you want.. the easy to put together if you choose the DIY route.. I would definitely recommend this company
16:32 01 Aug 19
Pete & Paragon performed as promised. Quality from start to end....people and product.
00:28 01 Aug 19
Great costumer service!!
17:55 25 Jul 19
Beautiful staircase & great customer service!! You NEED to work with Brett!!
20:02 23 Jul 19
excellent sales help and customer service. Product was what I expected. Deliver service was very disappointed and unacceptable.
15:19 23 Jul 19
Needed some stairs to access an attic loft, didn't have a whole lot of space for traditional stairs, these look great!
19:15 22 Jul 19
Advice for my stair project was excellent. They used remote web video to view the project. Stairs arrived on time and I damaged. Had them up in four hours (less railings) and they fit perfectly.Definitely not light weight junk either. Very stout construction.These stairs... show quality craftsmanship and built to last.read more
16:59 22 Jul 19
Great to work with!!!
21:17 19 Jul 19
This was an easy set to put together and it turned out really great looking. However, you will need more tools than shown in the manual... we had to drill holes into the side of the platform for the handrail baulister and side panel. Aside from that, everything is very well... manufactured and easy to assemble. Very sturdy. I am pleased with the way these turned out!read more
15:28 19 Jul 19
Overall my experience with Paragon stairs is positive. The quality is great and it looks great installed. The rest of this review is a warning. To the prospective home owners looking to install these stairs yourselves, a few words of advice. Be persistent in asking for correct... foundation specifications for your new stairs. I was given multiple answers none of which were correct. I only discovered this of the day the stairs arrived unfortunately and couldn't fix my foundation accordingly to accommodate. Ignore the instructions for installing the stair tread on the column and then lifting into place if you buy the steel stairs. This will be an impossible task due to weight, and instead I advise dropping each stair tread on to the column from above with the column erect. I must also warn you, prospective buyer, that unlike other stair companies in this business, the stair treads do not have built in spacers between them so you are expected to measure and place them one at a time. This is extremely tedious and unnecessary. If only they had engineered the spacer into the tread. I suggest you build your own spacers to greatly decrease the difficulty of placing the treads at equal distances apart. I also suggest watching a couple YouTube videos (from other vendors as Paragon offers none) on how to pull apart the coiled handrail as it is not delivered at the correct diameter and it is not clear from the instructions how to perform this task and the process is easily misperformed. Finally, the instructions say an average buyer installs the stairs in 8 hrs. In my personal experience as a better than average handyman, this took closer to 14 hrs with 3 people. I would suggest Paragon Stairs to a friend for excellent build quality and fair price, but do your homework. Don't expect the instructions to be sufficient and allow more time than specified to complete your build.read more
02:05 17 Jul 19
good experience all around, from design to execution. My only issue was with the shipping company (which should not impact your decision to use paragon). Helpful staff, expedited service. My stairs are beautiful and sturdy. Fabulous product.
20:08 05 Jul 19
Friendly staff. Helpful and caring. Main reason for four stars is certain parts should have had pre-drilled holes and weren't. The parts are well made with thick plate steel. I had to drill numerous holes which was not fun. Also, the platform has a poor design if mounted in a... corner. There is a support plate welded close to the holes for the lag screws. You cannot get a drill in there to drill your pilot holes. You therefore have to mark the holes, remove the platform, drill the pilot holes, and then put platform back. Instructions do not mention this.read more
17:56 04 Jul 19
The galvanized spiral staircase was exactly what I wanted and needed for my new deck - love it!
17:44 04 Jul 19
Looked for a staircase for our small cabin to replace a ladder leading to our loft and im glad i decided on paragon stairs. The quality is top notch and very, very sturdy. Instructions were clear and my dad and i, with a little help from mom and my girlfriend, put it up in... about 5 hours with basic tools. Drill, level, Allen wrench and tape measure. Very happy with my purchase and makes our home look way better.read more
23:46 03 Jul 19
The staircase is beautiful. Assembly proved somewhat challenging. A numbering/lettering system would help keep the treads in the proper order for installation.
18:53 29 Jun 19
Excellent customer service made ordering super easy.
State Society of Christopher N.
16:26 28 Jun 19
Great stairs. Great look.The only issue are the tiny anchors (compared to the awesome rail and stairs - too small and fragile for even the strong vinyl hand rail.Awesome experience. Thank you!
17:33 27 Jun 19
Great product and service. This company goes above and beyond to keep the customer happy. I would buy from them again and highly recommend Paragon Stairs.Staircase was assembled in one day.
02:33 27 Jun 19
Claudia and the team at Paragon Stairs is amazing. The process of determining the size and specs of the stairs was thorough and straightforward. The entire structure arrived on-time and with no damage. Installation took time (two sets of hands at particular times) and the... instruction's clarity could be improved, however, the results are spectacular. The stair build was precise (outstanding machine work)...flush with the balcony floor. Highly recommend Paragon Stairs...PA made!read more
03:19 26 Jun 19
Helpful staff. Good product!
01:51 26 Jun 19
Pretty cool stairs. We just finished assembling the second staircase I’ve bought from Paragon. Took about 3 days of work. The finished product is sturdy and wonderful to look at.
16:46 25 Jun 19
Great stairs. They look awesome on our new deck. Fit and finish are top quality. They built and shipped in just 3 weeks. Kept our overall project on schedule.
15:22 14 Jun 19
I'm a contractor and just put a set of stairs into a $1.5 million home. They look great, service was great and everything arrived as expected.
02:04 11 Jun 19
We needed interior stairs that would give us access to our basement. But we needed a design that would take up the least amount of space. I did a google search and found Paragon. Their website and customer service rep made designing our stairs simple and painless. We are... very happy with our purchase.read more
16:45 10 Jun 19
Great company! Ordering was easy, and once my stair kit arrived it was fairly easy to install!Definitely recommend
02:57 08 Jun 19
I ordered the diy to code economy stair kit and am overall happy with the final product. The only issue I had was when I called the sales team prior to ordering to verify that the primed option also included the handrail and center post and that they weren't just bare metal,... which the sales person said they would come with the black powder coat as well. They didn't, they are bare metal/aluminumand the center post has numerous gouges in it. I understand why they can't coat them now as it would be damaged during assembly however I would have liked to know that instead of feeling as though I was intentionally lied to, and also would have liked to have been told what their recommendation for painting these parts once assembled would be. Other than that bit of frustration, it came with plenty of extra hardware, all the parts, and the final assembled product is beautiful in our log cabin.read more
20:40 03 Jun 19
The stairs are beautiful. Would have been 5 stars except installation is not as easy as you might think. Several holes have to be drilled by the customer in solid steel. I could drill a few of them, but for the large ones in large metal pieces I had to pay a machine shop to do... it. Also, would be nice if platform and wood sanding, stain and poly coats could be done by the company. They worry about damage during shipping, but seems like that could be managed. If not, at least they could warn the customer they will be receiving all unsanded, unfinished wood pieces and they will need to be drilling holes in solid steel.I love the stairs, but a little disapppointed due to inaccurate expectations.read more
18:54 29 May 19
I picked this company from two prospects. Main reason was that they provided realtime consultation during discussion. I'm partway into installation and find some issues. some balusters were formed incorrectly at their facility and new ones are on the way. However, all steps are... gouged on the outside face due to their (in my opinion) their equipment or clamping process along with sharp edges that could cause personal injury. I reported this to customer service and asked how and what is their remedy? No reply in regards to this issue after three weeks, somewhat depressing. With me, I'm a retired contractor and the solution is simple, however, to pay what I did, I did not expect these defects. For a kit like this I would say it is very strong, quality is higher than expected and when it's finished, it will be a great compliment.read more
05:46 23 May 19
This company is very easy to work with they answer your questions they help you through the process they find just what you are looking for I am very happy and satisfied
16:52 21 May 19
Great quality and easy to assemble. It takes up very little space and very sturdy. No more climbing a ladder to the loft of my cabin. Thank you for a great staircase.
18:00 14 May 19
Stairs Looked Great and Fit Location just as we specified on order
13:41 03 May 19
Would have given five stars except I had to stain and seal the treads.
13:56 02 May 19
Great product and customer service!
17:46 24 Apr 19
Extremely professional & detail oriented!!
01:12 24 Apr 19
Stairs arrived ahead of schedule. Was easy to install by myself with no problem at all. Would recommend this company to anyone who is interested in a spiral staircase.
18:22 22 Apr 19
The staff was very helpful and stairs were delivered in timely fashion as promised, highly recommend them if you need spiral staircase
14:15 20 Apr 19
Great stairs and grest price too!!!
00:52 20 Apr 19
Great solution for our small space living up to our loft. We needed something for our toddler to safely go up and down in place of the ladder. Installed it ourselves. Awesome customer service.
16:41 18 Apr 19
From the design process to delivery, everything was top notch. The designer spent lots of time with us and saved tons of frustration. Installation was easy and all parts and accessories were of high quality.
22:08 17 Apr 19
My house was basically destroyed due to the actions of an uninsured fraudulent roofing company , skyline roofing and gutters and Holbrooks roofing and gutters. The damage ruined my spiral stairway. After getting quotes locally to repair the damage, for literally about 25% more... than the cost of repair, Paragon sent us a complete replacement of the existing damaged stairs up to current code. James Cantwell, the rep that helped me, walked me through the process over the phone, he worked with my bank , contractor, and insurance company, and delivered a perfect product to our home. Seriously the one ofthe best home improvement purchasing decision experiences I have ever had. I am grateful that Jim was so helpful and full of helpful advice. THANKS PARAGON!!!read more
16:59 16 Apr 19
I needed an attractive spiral staircase that didn't break the bank. Thankfully, Paragon had the solution! I now have a super practical and attractive staircase in my new apartment. And it meets code, so I don't have to worry about the building inspector:) Thank you Paragon!
Kirk & Shelagh W.
13:24 14 Apr 19
Excellent customer service, fast shipping, and great assembly instructions! Stairs to our loft look incredible and are very sturdy and safe.
13:43 13 Apr 19
Love my stairs...very professional rep name Bryan...thank you!!!!
11:42 12 Apr 19
Product was just as they said. I wished that all items were shipped so job could of been completed. Now it has delayed completion by 3 weeks.
12:07 10 Apr 19
12:24 06 Apr 19
It is in and it is beautiful!
15:46 27 Mar 19
Quick response and a good price for the stairs.
14:11 26 Mar 19
Stair case is great. Packaging needs to be more secure. Need a wooden crate for steel stairs. Shipping company’s can’t be trusted with anything. We are having to send the treads back to the company to be powder coated again. Customer service and sales is great.
13:25 26 Mar 19
Stairs fit like they were supposed to. They look great and were easy to assemble.
18:28 19 Mar 19
The quality of the galvanized steel stairs is good. The instructions were wet by the time we got to the box. It would have been a good idea to enclose the assembly instructions in a plastic bag. Also, a few pieces of hardware were not long enough and required a trip to the... hardware store. Some of the screws require a square drive head. (Couldn't they have included this $1.34 item with the hardware?). The top platform railing had to be modified to make it fit due to the shape of our deck railing opening. Lastly, the center baluster tubes all have to be individually cut which would take forever with a hack saw. A steel cutting power saw is a necessity. On the positive side, the entire design seems well engineered and durable.read more
16:45 19 Mar 19
The product is great! The staircase is solid--I was worried that it might not be super sturdy, but it turned out very strong. Assembly was about as described--there is one point that you need a few people (4 is ideal, 3 is doable) to hold it up, plumb, and mount it, and another... time that 2 people are needed to get the handrail on, but most of the rest can be done with one person. If you get the wood tread covers, plan on this being a week-long installation. You can get some of it assembled, but you'll have to wait as you stain and polyurethane the wood before putting on balusters and the railing. The parts were clearly labeled & easy to identify. A couple of suggestions with the steel balusters: 1. Use a grinding tool to cut these to size--it was the easiest method I found. 2. If you have a 3-per-tread baluster setup like I did, install the longest first on every step and work your way to the shortest. That way if you cut one of the longer ones too short, you can use it for one of the shorter ones & won't end up having to order a replacement baluster. I'd suggest going to the hardware store to get different wood screws (phillips or star) if you're working with wood tread covers or a wood handrail. The square head ones provided are pretty easy to strip & frustrating to have to keep redoing. From a customer service point of view, Paragon did well. It takes a couple of months to produce these, but they were up front about that so expectations were clear. When I got the stairs, one piece didn't quite match up, but they were quick to replace it at minimal additional cost.read more
17:24 06 Mar 19
The stairs came in as we designed and spoke about. The sales process was very helpful and constructive (pardon the pun). Although support after the order was not up to par. If you don't have a good handle on your handyman skills, this can take quite a bit longer than projected.
01:27 04 Mar 19
Good quality. Looks good. Assembly was not as easy as they make it seem, but overall a good investment, I think. Hopefully my dog will overcome her fears and be able to actually use the stairs :)
01:25 03 Mar 19
Good product,only problem I had was set screw holes had not been chased.
22:44 27 Feb 19
I ordered a 5’ diameter aluminum powder coat white spiral stair for my Vero Beach house. Paragon was great from placing the order to delivery. Kept me informed step by step, delivery was on time and stair went together perfectly. I noticed a mistake on stair orientation, my... fault, after I signed off on drawings and they corrected with no fuss. Delivery driver was great, brought it right into garage even though it was curb side delivery.Great experience, use them.Sal Leopoldoread more
Stephen R S.
16:18 27 Feb 19
The plastic handrail was kinked, get aluminum
16:11 27 Feb 19
Showed up on time with all of the correct parts. Pretty straightforward to install. Good product.
15:50 27 Feb 19
Extremely professional, they make sure you get exactly what you need the first time!
15:04 21 Feb 19
Installation was pretty straightforward. The quality of the product is excellent. The appearance couldn't be better.
17:00 20 Feb 19
Affordable and easy to order. One of the benefits of a privately owned operation like this is you get to know your sales person. You get experts that know the product on the phone when you need them. Love the new streamlined website. I bought the most basic model stair and it... was perfect. Durable and well made. I'm proud of the way Paragon Stairs transformed my living space. +++ you also get to support a wonderful small business!read more
23:20 17 Feb 19
Customer service was great. I was a little disappointed in the lack of stainless steel hardware. I have to paint each individual screw so it will not rust. Some hardware was powder coated for the railings and some were not. The staircase itself is solid and looks great.
23:14 17 Feb 19
Bought this spiral staircase to save space and be able to access the loft in our barn. Quick and easy installation and absolutely love the staircase. Would not only use them again but highly recommend Paragon Stairs.
17:06 16 Feb 19
The stairs fit Absolutely perfect , they look stunning , One of the best investments I’ve made to my home, Paragon let me know exactly what I needed. And ship them out ASAP. At a great price. The stairs are great quality and look beautiful once they’re installed. Thank you... Paragon. JRread more
15:47 14 Feb 19
An outstanding experience from the first consultation though delivery and painless installation. Quality materials and manufacturing ensure this staircase will be standing for many trouble free years.
15:33 06 Feb 19
Quality product, sales team is great.
23:43 19 Jan 19
Product was good and sound. Instructions on product were a struggle to get around if you are not very handy. Product shipped out on time and arrived on time. I would purchase this product again if needed.
15:52 17 Jan 19
I couldn't have asked for a better experience. The people I dealt with at the company were great, and the stair was better than I thought it would be. I would definitely order from Paragon again.
12:42 16 Jan 19
Their help in the design process cannot be overstated. I would have made several mistakes without the guidance of their designer. I have not installed the staircase yet due to time constraints and the remote location of the cabin it is intended for. I have however received the... kit and the quality looks and feels very good. I don't expect any issues whatsoever with the installation.Update : Finally got enough time off to go install the staircase. Very pleased. Looks great and feels solid, like movement, flex, sway, nothing. Absolutely would buy from them again.read more
21:19 14 Jan 19
Stairs are beautiful. Paragon was very helpful thought the whole process. I am very happy with my spiral staircase.
17:51 11 Jan 19
I ordered the Econony "To Code" model. I went right the the factory and picked it up the next week. It was the only spiral stair company that kept some products in stock. Great product. Excellent workmanship. Easy to assemble. Salesperson Chris was great to deal with.
21:42 03 Jan 19
The people were nice to work with and seemed to genuinely care about my satisfaction. We don't have our staircase installed yet, but it looks like quality products.
15:47 31 Dec 18
Customer service was outstanding - so much so, that I was shocked - and pleased. I really like the way I was informed about my spiral stair progress - especially when we went to build - made it very exciting. I really felt like Paragon really thought my order was important -... which to me is important. My stairs are in and installed - pretty damn tickled.read more
21:40 28 Dec 18
Great customer service!Arrived on time.All parts present and instruction was an easy 2 man job.
04:14 19 Dec 18
Great customer service. Greg Presson in sales was 100% fantastic.I bought and installed the econo line 5’ stairs for a client.It does the trick. I opted to ditch the included platform rails, and continue a custom guardrail onto the platform.It’s a no frills basic spiral... stair.I was able to set it up by myself, except for the uncoiling of the aluminum handrail, that was a bit tricky.All in all everyone was satisfied with the results.Thanks Paragon.read more
20:25 17 Dec 18
Super easy to install and they look fantastic!!!
12:40 13 Dec 18
My experience with the Staff was excellent . The salesman was right on time with conference calls. Offered quick solutions for issues that arise in regard to fit and style. Even with the railing that was being delivered later, they made it a point to track it and stay in touch... with me, so I can have peace of mind.read more
15:13 11 Dec 18
Great experience. Very knowledgeable and very thorough.
18:28 07 Dec 18
Easy to configure your order, stairs are well made and packed for shipping. Easy to install and they look great with out breaking the bank!
15:52 07 Dec 18
Great company to work for. Very knowledgeable and had no problem getting me what was requested
20:35 04 Dec 18
Great service! Clear communication through ordering process. Stair delivered faster than expected. Packaged well. Assembly was a snap. Would order from again. Highly recommend.
05:00 01 Dec 18
So far all went smoothly. My contractor put up the stairs nicely nudge against the wall. A bit too early though to see how the galvanized steel is going to handle the winter.
03:44 30 Nov 18
Relatively easy to assemble and install.I appreciate the quality and structural integrity of the staircase.