Great customer support from start to finish: spot on in determining height requirements and worked within my budget, quick turnaround from time of order to delivery, slight hiccup with actual delivery but Paragon stepped up and adjusted cost accordingly, another hiccup with a... missing part and once again Paragon made it right with minimal time delay. Great overall experience. Numerous compliments regarding the spiral staircase.read more
18:53 24 Sep 20
They did a great job they showed up on time and communicated about what they were doing every step of the project.
13:46 22 Sep 20
I had gorgeous custom made spiral stairs made for my two story library. The design process, the quality of work was absolutely wonderful. Just 2 weeks late in delivery. The only slight improvement would be a labeling of each piece to be assembled. The 3d drawings were... helpful, but it would have been much easier with a bit better labeling. Overall thrilled with outcome and quality.read more
18:47 04 Sep 20
Just what we needed in our treehouse! It went together pretty easily and looks great
04:14 04 Sep 20
Had a great experience with Paragon. Very high quality end product. The spiral stairs get many compliments. I went with steel and hickory; very nice. I saved quite a bit of money by spray painting the primed steel myself. Great support through the design process. Also great... customer service - I had received a few treads with some deep scratches and they were promptly replaced. The installation took quite some time to do it right but came out very well in the end. Highly recommend!read more
03:11 27 Aug 20
Great spiral stairs. The sales and shipping departments were very helpful with getting the right stairs and making sure it was delivered on time. The stairs were used to replace an unsafe ladder to a loft area in a small condo. I purchased the economy stairs which are extremely... narrow and not easy to maneuver. If I had to do it again I would have upgraded to the next level to have ease of use.read more
18:15 24 Aug 20
Pleasantly surprised a build quality. Installation was straight forward.Looks great. I highly recommend .
01:00 11 Aug 20
A VERY NICE IMPROVEMENT TO OUR HOME ! THANK YOU!
Stephen R. B.
17:30 07 Aug 20
Custom ordered staircase & railing up top. We converted an unneeded closet into access to a new conference room at work. The staircase was critical to making the project work well. Great customer service & great product at a very reasonable price! Very happy customer!
21:28 22 Jul 20
I purchased their spiral stairway and they shipped to Orlando for me. Overall everything from sales to customer service, and delivery was smooth.We experienced some delays in production but it was during the pick of Covid-19 so expected.We also experienced few items... rescheduling for delivery but it didn’t have anything to do with Paragon. It was the 3rd party shipping company. Still their customer service staff were pretty good at answering my calls and following up with the shipping company.Highly recommended.read more
15:00 18 Jun 20
We are so happy with our spiral staircase from Paragon Stairs. Scott was so knowledgeable and easy to work with. We gave him our measurements and sent him a few pictures and before I knew it our stairs were delivered to our front door. They were easy to install and the... instructions were easy to understand. The stairs are very sturdy and well built.read more
14:53 18 Jun 20
Stairs were perfect. A standard landing wasn’t going to work in our situation. Brett was able to design a landing and send design drawings to me in the same day. We highly recommend Paragon and will use them in the future.
17:15 17 Jun 20
Product is great! Shipping expensive!
15:32 12 Jun 20
They were helpful, knowledgeable and worked with my budget. My house had horrible steep stairs that I had almost fell down them a few times I called them death stairs and wanted them gone. I redesigned the area for a much more compact and safe spiral staircase. Paragon stairs... have many different sizes to choose from, I end up going with the smallest size that was still code legal (5'). It ended up being the perfect size and installed the diy black kit. I actually installed it all myself. The main colum is in several pieces that screw together. I installed the square landing on top first using lumber clamped across the top to hold it there and ran a plumb line down got he floor to locate and install the baseplate for the column. I slid each stair piece over the column, screwed on the next column and continued to slide the rest of the stair steps on. The final column was slid down from the landing hole and screwed tight. It was just a matter of spacing all the steps up and securing them to the column. The most time consuming part was actually the railing supports as each one had to cut to length. Overall it does take some skills to do this yourself but if your handy, it's a fun project. Paragon was great to work with and they also made a custom top railing based on my measurements. The stairs look great and even with just the black paint from the factory, the steps are not slippery. If I ever do another on of the spiral staircase projects I would for sure use them again.read more
A Google U.
16:37 11 Jun 20
I purchased the 42 inch spiral stair case and installed myself. i would say you have to have some mechanical ability. Stairs came out just awesome and support from the company was beyond my expectations. Sales staff was great also. They helped me answer all the questions prior... to the sale. Great company and stairsread more
A Google U.
15:34 11 Jun 20
Help with design was superb! Shipping info and follow up was great as was the quality of construction and materials. Although our handrail was damaged by the freight Co. and a couple minor missing parts Paragon's customer service was good . We did have to keep on them for... updates .. but considering them being shorthanded , due to Covid-19, They came thru!We love our new stairs with Oak treads!!!!! Mike and Jean[Thanks Andrew and Coleen!]read more
A Google U.
14:48 11 Jun 20
My experience was great from the initial consultation all the way through to delivery right when I asked for it!
A Google U.
18:13 10 Jun 20
More of a paint job than you realize and the handrail was 2 1/2 inch poly pipe. That was disappointing but the rest of the stairs were great. Ordered a new handrail but it’s really delayed due to Covid. You have to cut each hand rail rod.
A Google U.
15:23 10 Jun 20
Great stairs. Well built/quality. Stairs came in well packed and easy to unpack to assemble.
A Google U.
15:02 10 Jun 20
I ordered a spiral staircase for a house I was remodeling. They emailed me a detail sheet for the different sized spiral staircases as soon as I called so I could keep framing the opening. They were able to walk me through the simple ordering process later that day. It was... quite simple to install - it took myself and another guy about 6 hours.There was an issue with the shipping cost, it was going to be more than they initially told me but they honored the original price and covered the additional cost.They were very professional and easy to work with, I will reuse paragon stairs next time I need to order/install a spiral staircase.read more
A Google U.
14:53 10 Jun 20
Very easy to install! Satisfied with everything!
A Google U.
22:01 05 Jun 20
I'm a contractor. Designing the stairs was easy with these guys. Stairs went together well and the clients were happy
A Google U.
00:25 05 Jun 20
Great product and would have given 5 stars if not for some engineering challenges I've discussed with your sells reps.
A Google U.
15:22 03 Jun 20
Extremely impressed with the quality at the price point I chose. Phillip was knowledgeable and the stairs fit EXACTLY as he said they would. I have received nothing but positive comments from everyone regarding the fit and finish of my new spiral stairs!
A Google U.
18:00 02 Jun 20
Greg couldn't have been more helpful.
A Google U.
16:31 29 May 20
Great product, support, company, and followup. Very happy with our stairs!
A Google U.
17:16 14 Apr 20
The whole process of dealing with Paragon was a good one. They were very helpful with the order, communicated during the time of fabrication, staircase assembly and install went very well, and most of all the end product was great. Would work with them again.
A Google U.
13:41 14 Apr 20
One thing I really didn't feel was of quality and certainty wasn't designed very well was the handrail. The PVC piping used, though the lower end option, is too soft to pull any fastener type tight...it deforms, and easily scratches, gouges, and kinks. Worse than that is the... use of toggle bolts at all much less the very light-duty type you include. That connection as a whole is terrible for a number of reasons, but even worse is that the balusters are pre-bent at their tops for the pitch of the stairway way too far in the wrong direction so its impossible to get the rail pulled tight to the baluster, especially with your toggle bolt method that deforms the pipe to the point of pulling through the drill holes, that is, if the tiny threads on the tiny bolt don't strip first. I suggest some type of more universal top angle or hinge/flex top to the balusters with a groove to receive a band clamp that wraps fully around the pipe and baluster top, and really pulls the whole connection together without the drilling, which was a major pain to do while trying to keep the rail in the right position. Think about it!read more
A Google U.
02:16 12 Apr 20
amazing and always on top of things and always following uphighly recommend
A Google U.
16:43 09 Apr 20
Wonderful customer service! I was able to easily design a custom spiral staircase over the phone with a Paragon design consultant. The kit came packaged very carefully. Assembly was simple. The stairs are very solid.
A Google U.
15:57 08 Apr 20
Company is awesome! I worked with Scott and he was so patient and helped us figure out which stairs were best for us. Install was fairly easy. Will 100% order from them again. I did shop after for spiral stairs for a while and I am so happy I worked with Paragon Stairs. Highly... Highly recommend!read more
A Google U.
09:02 08 Apr 20
The initial contact was responded promptly and professionally. All questions were answered, with pictures sent to show details. Order was taken, shipping completed, and received timely. The contractor said it was tight, but everything fit in place . We arrived, took one look... and said. WOW! This is just what we wanted. Happy Campers ! Thanks, Mark and Patsy Whiteread more
A Google U.
00:28 08 Apr 20
I placed my order with some basic measurements and the lead time was beat by Paragon. My sales rep was wonderful. Be mindful of tread height as the 9.25” risers are a little tall. And be mindful of the allen head set screws as they are painted and did not thread properly. I... replaced.read more
A Google U.
00:19 08 Apr 20
This is the second spiral staircase from Paragon Stairs that I have used. I wouldn't use any other brand! My sales rep Peter was awesome to work with and very helpful. The stairs ship complete with all necessary parts for assembly. Communication is fantastic and lead times are... absolutely reasonable.read more
A Google U.
21:22 07 Apr 20
I’m loving my spiral staircase. I was nervous to go with the galvanize steel, but it actually looks beautiful and complements my modern house. Scott was a pleasure to deal with answered all of my questions and my contractor’s questions. Great experience😊
A Google U.
17:40 07 Apr 20
The stairs arrived in a timely manner. All components were there and it was simple to assemble.
A Google U.
17:02 07 Apr 20
Exactly what I wanted. Short a couple of pieces and were sent immediately with no questions asked. Salesman was knowledgeable, helpful and polite.
A Google U.
16:21 07 Apr 20
Excellent experience from design thru fabrication. Installation was simple and we love our new stairs!
A Google U.
16:06 07 Apr 20
Super easy to install, very happy with the product
23:29 12 Mar 20
Had an absolutely wonderful experience with Ralph at Paragon. We replaced a ladder to the loft of our cabin and it is absolutely perfect. It looks stunning and the cost was totally reasonable for the quality. We love it and Ralph was so helpful throughout the whole process!
15:41 05 Mar 20
We needed to install a spiral staircase up to a loft. The Paragon consultant helped us turn our vision into a practical design. The process was really easy, and once the stairs came, the installation process was straightforward.
02:35 04 Mar 20
I develop apartments and have purchased 4 sets of spiral stairs from Paragon in the last 2 years. Fast responses and shipping. I cant buy locally so these guys have been great to work with.
14:03 02 Mar 20
Very good customer service. Easy process from start to finish.
20:06 01 Mar 20
Claudia was great to work with. From 1st phone call to the last, she was available and made the design process very easy and professional.
01:04 01 Mar 20
We've yet to install the stairs, but I can tell from the items delivered that they're quality and that installation will be a breeze. Working with the rep was painless, and he helped address our spiral staircase needs, talked through logistics, and didn't make me feel like I was... being oversold.read more
15:53 29 Feb 20
Very well made,easy to install,would buy from again
15:05 29 Feb 20
The designer was very helpful and very professional. The construction process was quick and delivery was ok. The stairs were somewhat easily installed. There were a few issues, the platform was missing two drilled holes for installation. The instructions showed the drilled... holes but there were none on our metal piece. The instructions were confusing at times, especially when there were many extra bolts which were not labeled (and a few missing bolts - maybe our package came with the wrong bags of hardware). We were able to install the stairs after going to the hardware store for the missing bolts. The railing was also difficult to install, the instructions are not very clear. Overall, we were able to install the stairs in two days with three people. We are very happy with the end product, there was a small amount of swearing during installation but it was manageable.read more
19:29 26 Feb 20
Everything went very smooth from start to finish. Great Product, quality and service..
17:03 26 Feb 20
The salesman was great in helping pick out the right stairs for my job and ensuring the proper design for the application. Everything was as discussed and installation was straight forward and easy with the help of a friend.
17:03 26 Feb 20
Salesmen was very helpful. It arrived on time. Installation was easy. Fit and finish was wonderful. I’ll buy stairs from here again
16:40 26 Feb 20
first class start to finish
16:22 26 Feb 20
Very helpful in the design process from start to finish!
16:15 26 Feb 20
Steve worked with us to create the perfect staircase for my needs and budget. Communication was superb. Highly recommend, however, we have not yet assembled.
Steve A. B.
14:36 26 Feb 20
Working with Paragon was a great experience. The rep was super. The product was delivered as stated on time. This was a do it yourself project on my boat dock deck. The installation was easy to complete instructions were easy to use all material was provided. All in all an... excellent value. I would encourage anyone to go ahead and jump into your project with Paragon.read more
00:30 20 Feb 20
Fantastic product. Excellent fit and finish. Relatively easy to install. The finished look is top notch. Thank you Paragon!
19:56 19 Feb 20
Very nice product and customer is pleased. STRAIGHTFORWARD install went smoother then expected
18:14 04 Feb 20
Great service and love the staircase
Carl Hirsch J.
13:06 04 Feb 20
A most satisfying encounter with quality folks and an excellent product
22:35 01 Feb 20
Staircase was very easy to configure, very pleased with he product.
00:14 01 Feb 20
When I first heard Paragon's quote for our circular stairs, I was incredulous. It was less than 20% of what was quoted by a local steel fabricator.So I drove to Collegeville, PA from upstate NY to see for myself.Scott Lisle took me into the factory. I couldn't believe it.... Paragon makes all kinds of stairs. Top quality. They have 150 employees and turn out 6,000 sets of stairs a year!We filled out an order. I left a deposit, and the entire package including the unfinished red oak treads and the laminated curved railing arrived at the foot of our driveway in no less than 10 days.Three days later it was refinished and installed in the cottage behind our house, allowing us to eliminate the previously used ladder, and I had one happy 89 year old mother-in-law!Mack Travis, Interlaken, NYread more
00:12 31 Jan 20
Paragon Stairs designed my spiral stair’s for my needs. They quickly designed the stairs and also for a very affordable price. I was presently surprised the way they communicated where they were in the development construction and delivery. I am very happy at the way it all... worked out for me.read more
19:22 30 Jan 20
Paragon walked me though all of my questions and assembly was smooth sailing.
19:16 30 Jan 20
We used Paragon Stairs for the very first time on a project with a very important client of ours that needed an exterior spiral staircase to a room above his garage. Peter, in customer sales, helped us determine exactly what we needed to order, including height and railing... requirements that we would've been unaware of. The staircase arrived exactly when promised and installation was exceptionally easy. The staircase is beautiful and we have a VERY happy customer. Would never hesitate to use Paragon Stairs!read more
18:51 30 Jan 20
Great service, quotes, and product just as advertised, delivered promptly. Highly recommend.
12:56 30 Jan 20
Claudia was so helpful and very sweet!! She designed our spiral staircase perfect and also gave us a great price!! We won’t receive our staircase for a few weeks but I’m sure it will be exactly what we ordered!!
17:15 27 Jan 20
Can’t say enough about the people who installed the spiral staircase. All in all, a very good experience.
22:16 24 Jan 20
Great customer service. Very pleased with the product quality and with the help walking through design. Will recommend to others.
20:21 20 Jan 20
Great communication, prompt delivery, stairs worked out perfect. Recommend for spiral staircases!
22:14 14 Jan 20
Ordered a spiral stair. Product looks great even with only primer applied by factory. Assembly was easy enough, shipped two weeks sooner than promised. Very pleased
20:21 14 Jan 20
Our stairs shipped in two pieces the pole and the stairs.It was easy to set up and great value for the price I paid.
19:20 14 Jan 20
I was very please with the process of purchasing and installing my paragon stairs. Fair price, great shipping transportation and unloading service, easy to install, extremely functional, well built and they look GREAT.Terry Hunt
17:36 14 Jan 20
Quality Product, good service. Shipped Earlier than expected.
14:30 14 Jan 20
Great product. A 2 man team installed it in 1-1.5 days.
00:40 08 Jan 20
stair quality is great. sales rep worked very well with us over the phone and online. stairs came shipped with all pieces and parts. installation instructions were to generic. wish they had online video from Paragon showing this model of stairs being installed. instead we went... online for tips from other companies.read more
20:55 07 Jan 20
Great Customer service and product.
16:56 07 Jan 20
The stairs arrived in good shape. (The box was crushed but there was no damage to the contents). The parts were well organized. The small parts were in individual packets. The instructions were easy to follow. They were exactly as promised and delivered in a very timely... manner. I am very pleased.read more
16:51 07 Jan 20
I am 74 years old and installed the stairs alone. After installing the treads I had to reposition them as a result of my wife giving the wrong height measurement to paragon and as a result the exit angle was different than expected (not Paragon program). After remeasuring and... repositioning the treads everything worked out. We can’t be happier with the stair case.read more
16:19 07 Jan 20
So easy! Perfect fit. The only hard thing was lifting the platform. We asked a younger, stronger friend to help (we are both mid- 60s). After that, no problems. A perfect solution for our garage attic access.
16:15 07 Jan 20
Great experience. Fast quote and easy install.
16:11 07 Jan 20
Easy from beginning to end. Delivery was wonderful called in a compliment for driver. Laying it out was easy and installing took time but wasn’t to hard. My husband is 65, I am 68 and we did it! The only thing I Wish was more detailed was the instructions. Confusing at times.
13:38 06 Jan 20
Now that they are assembled they are very sturdy spiral stairs (economy DIY stair kit, no options). It took two people two days to install it. Their website says it takes two people but their instructions have one step that says you will need 3 or 4 people to accomplish. We... did it all with two people and some advance planning for safety.Remember that the economy DIY spiral stair kit is a narrow width staircase. They have wider versions for more ease of stepping up and down.NOTES:1) The center post came in 4 sections that screw together. Instructions seem to say to put the stair treads onto an assembled post after it is standing up in location (15 feet tall). That is not safe or easy.We put one post section (45" tall) on the floor and put the stair treads over that, then screwed the second post onto that and put the rest of the treads on. Then we screwed the remaining two sections on top of that.2) You don't need to hold the top platform in place while attaching to structure if you install ledger boards first that the platform can rest on and be level with floor. No effort to hold in place while fastening to structure, much safer.3) The top post is way taller than needed, about 3 feet above railing. I had to cut the top post section shorter to look better. Not easy to cut, it is heavy gauge steel tube.4) The main baluster on the first step needs to cut. They say to cut 1 1/2" off. I had to cut 2 1/2" off in order to make the railing height match all the other stair tread baluster heights. Measure your other baluster heights and calculate how much to cut off, not necessarily 1 1/2".5) The PVC railing instructions are too vague. You should use the hole in the baluster as a pilot hole to drill a 5/32 dia hole into the PVC railing then move the railing to the side and drill a larger hole in the PVC to accept the expanding wing nut.6) They say to drill a 3/8 diameter hole in the PVC railing for the wing nut. I found a 1/2" hole is much easier to slip the wing nut into.7) Put the wing nut screw through the baluster hole then thread the wing nut onto that. Collapse the wings and push into the hole in the PVC railing. The wings expand inside the tubing and can then be screwed down.8) I added foam pipe insulation to some the tread bottom edges to protect against head injuries when walking under the stairs.read more
00:13 03 Jan 20
The price was good. The customer support was good. Materials arrived on time and in full. I'm pleased with the final product, which I installed myself with the help of my son and a friend, but mostly myself.The are one improvement I would suggest is that they provide a site... with helpful hints that would greatly enhance the ease of installation. I discovered numerous techniques that i'm sure others already knew or learned along the way. I could have cut installation time significantly if I had been aware of these going in. For example, I was installing the standard galvanized steel treads, which need to be spaced according to the overall height of the staircase. I realized several treads short of the bottom that rather than carefully measuring and then trying to hold the tread in place and level while tightening the set screws that I should have cut an appropriate-size PVC pipe in half at the correct height. I could then position that on the center pole and slide the next tread in place knowing that it would be at the precise spacing.read more
22:45 01 Jan 20
We found this company on line, they had a great selection. The customer service was exceptional, communication was excellent. We just took a picture and gave them the measurements, they gave us the details for the best possible positioning. We never had any questions or doubts... after talking to them. When the stairs arrived, the instructions were easy to follow and we didn’t have any problems with installation. (Kind of fun actually) Everything was good quality and practical where it mattered. My father in law builds quality custom homes and was very impressed. We’re very happy with Paragon. 👍🏻read more
11:26 15 Dec 19
Outstanding Sales & Service. The entire process was simple, the people who helped design the stairs to fit our needs were excellent. The product arrived on time and the stairs were easy to install. Thank you Paragon!
20:50 14 Dec 19
Was very nice working with Brian when we were ordering our stairs. He was professional and very nice. He was able to speak with our contractor to make sure stairs were going to meet codes.
15:54 10 Dec 19
Customer service was outstanding. The stairs worked just as we planned them too and they answered every question I had along the way.
20:57 08 Dec 19
Excellent customer service, I would definitely use this company again
17:41 08 Dec 19
I had the idea that a spiral staircase was what my house needed in order to give the 2nd level, which is actually only a half story, more floor space and head room and also to fix the problem of the only basement access being from the trap door in the floor of the pantry. Didn’t... have a clue as to whether or not this was actually possible but Paragon assured me that it was. All I did was call them up, email photos of the rooms, along with ceiling height measurements, and then they did all the design work and let me choose which materials I wanted. Went with the classic black spiral stairs and couldn’t be any happier with Paragon’s customer service and quality of product.The stairs arrived a week earlier than they estimated, the price was lower than what I expecting to pay, and the entire process was super easy, even for someone like me who doesn’t have a clue about envisioning remodel projects. They did it all for me and very quickly too!!If you’re in need of a staircase, I would highly recommend going with Paragon. My contractor had to call them up a couple times with questions and they were prompt to resolve the issues. Paragon did, however, manufacturer one part incorrectly—the top, center pole of the staircase wouldn’t fit into the bottom pole but Paragon suggested filing it down and if that didn’t work, then they would send out a replacement pole. Luckily, my contractor was able to file it down so that it would fit.Also, Paragon estimated the thickness of the floors when ordering the stairs and even though there turned out to be a 2nd ceiling above the lower ceiling, the stairs still fit after my contractor made some adjustments to the height of the stair risers. We went ahead and ordered an additional stair when this was found out and I’m still in the process of trying to cancel the order and get a refund. When I called yesterday, the person who I would need to speak to in order to cancel the order was already out of the office for the weekend, so now I have to wait till Monday to see if I can get the refund.read more
16:31 08 Dec 19
Fit and Finish was excellent. Customer Service was better!
01:42 08 Dec 19
So easy to put together, instructions very easy to follow will be following up later next year with exterior galvanized set for access to second floor balcony
22:17 07 Dec 19
Love the stairs. Don't love the screws for the plastic hand railing as they aren't counter sinking & are already stripping out of the railing. If I had known this before placing my order, I will have purchased the metal hand rail.
21:28 07 Dec 19
Easy to install. Very rugged. Price to value is excellent.
17:40 07 Dec 19
Brett was great to deal with! Extremely efficient process from initial design to delivery. And the final product is awesome. Very happy. Would highly recommend.
16:43 07 Dec 19
Great costumer service and everything come in perfect conditions
16:33 07 Dec 19
our stairs showed up on time. all parts and pieces were there. instructions were easy to following. the tower was up and usable in a few hours.
"Jay" Mervin Z.
21:23 22 Nov 19
We needed a smaller set of spiral stairs and Paragon was able to help us with that along with a short lead time. we just installed it so we do not know about the longevity but seems like a good quality stairs
17:21 18 Nov 19
Getting steel rails completely transformed my house. I needed a pretty high-level handyman to install them, because doing so required drilling into the steel, but they are gorgeous!
17:47 13 Nov 19
Paragon Stairs is a great company to work with from start to finish. I was a bit skeptical about having a spiral staircase shipped to me but the design and shipping were exceptionally well done. We did chose to have a local handyman company install it (which took approximately... 12 hours) but it went together well and looks great.read more
00:07 12 Nov 19
The sales department was very helpful. Stairs fit great and are extremely well built!
03:12 11 Nov 19
60" economy code stair. Took longer to install than anticipated (2 people, 2 full days) a few holes need to be enlarged, and some of the instructions weren't clear. But otherwise, no major issues, looks good, and feels sturdy.
19:44 05 Nov 19
I looked at and talked to a few different online spiral stair companies and landed on Paragon for their Incredible customer service. Great use of technology by screen sharing to show and model the stair custom to your area. They are reliable and quick to respond to email or... phone calls. I would definitely recommend if you are looking for a high quality outdoor spiral.read more
20:32 04 Nov 19
Great product and support team, well built and beautifully designed staircase was just what we needed for our craft distillery.
16:49 04 Nov 19
Perfect serviceFit and finish awesomeBest price I found.
17:20 28 Oct 19
FOLLOW INSTRUCTIONS!!! There are easy to follow instructions regarding the shipping of product. Receipt of the product, assembly of product, etc. Things can get a bit chaotic if you do not keep parts and pieces together and organized in one spot. We thought we were missing... pieces but as it turned out everything was there. Paragon was very organized but we were not.read more
18:05 22 Oct 19
Delivered to us when they said they would and kept us updated during the build process. I would use them again. A professional company !
19:34 21 Oct 19
Love the stairs! Perfect!
16:49 21 Oct 19
EXCELLENT HELP WITH SIZING AND PERFECT FIT.
15:49 21 Oct 19
Worked with Phil and he did a great job, ordering process was easy, stairs arrived quicker than promised and they were easier to install than anticipated, all around highly recommended
16:16 17 Oct 19
Salesperson was knowledgeable and helpful through the entire process. Paragon finished the staircase the week they promised. The delivery to Arizona was screwy as they went through several carriers and the staircase was separated from the pole and was not on the delivery truck.... But a week later it was all delivered. The outdoor galvanized staircase seems well built and was fairly easy to assemble with two sets of hands. Assembly instructions were good. We’ll see how the product holds up over time, yet at this point very satisfied with Paragon.read more
15:10 15 Oct 19
Very Responsive concerning questions
00:59 15 Oct 19
We bought a spiral staircase from Paragon Stairs. We are so excited about installing it in our cabin on our property. It is going to be the focal point of our sweet little house. The whole experience of working with Paragon Stairs to receiving our stairs was stress-free. We... received exactly what we ordered with excellent instructions on how assemble the stairs. We highly recommend this company.read more
13:25 14 Oct 19
Loved every part of this company — the customer service, the price, the ease of installation, the quality of the stairs, and the finished look. These stairs will be with us forever and we're so happy we went with Paragon!
21:16 07 Oct 19
Absolutely floored at the service we received from Melissa! Our build project was slow to start because of weather, but Melissa continued to check on us and work with our timeline as it was unveiled. We are still a month out from actually installing the stairs, but I know that... when complete, the result will be phenomenal. 100% recommend using this company!read more
Leigh Anne L.
13:46 01 Oct 19
Great to deal with! Arrived on time! Easy assembly! Highly recommend!
21:17 23 Sep 19
Excellent customer service & a very high quality product. Our rep was extremely patient, helpful and thorough with our questions and his estimations. We received exactly what we were hoping for. I would highly recommend working with and purchasing from this company.
18:01 23 Sep 19
The stairs came exactly as stated in the description and were easy to put together with two people. The customer service was nice and great to work with. The stairs showed up when they were supposed to and the packaging was great! There were no defects or anything wrong with the... stairs.read more
16:45 23 Sep 19
Great quality and service. Went from thinking about spiral stairs to installing a custom built set to NY building code in 2 weeks.Steve Reppert did and awesome job designing these with us using a real time video/design app. Great mountain views but the first comments i get are... about the stairs.Great for dogs, solid stuff.Instructions were perfect but will take you a good day + to buildGreat work guys and thank youread more
15:52 23 Sep 19
Pete the sales rep that I worked with at Paragon stairs was fantastic. From my original inquiry to follow ups, he stuck with it patiently. I am pleased to recommend Paragon stairs.I would say to expect, the installation to be more difficult than their estimate, it took about... three guys 2 days to install our first spiral staircase.read more
02:02 11 Sep 19
We are a Deck Building Co, recently placed an Spiral Stair case with Paragon, the sales person was very attempt to our requests and made several suggestions that improved our initial idea. The final result is a client satisfied the stair is comfortable to climb and solid. We... definitely would recommend and will do business again with Paragon Stairs.read more
06:17 04 Sep 19
I want to let Mike Taylor of Paragon Stairs know how very grateful & thankful my husband & I are for everything you did to help us conclude our staircase order. Your help and advice have been greatly appreciated!You are a awesome person & an asset to Paragon Stairs. Mike, we... give you 5 gold stars !!!!! We will definitely be sure to refer other customers to you.THANK YOU!AJ & Carolineread more
13:12 22 Aug 19
We love our new stairs and would highly recommend the product. Steve was super helpful in determining the correct size and walking us through the process via a shared screen to demonstrate placement and direction. I ordered these stairs because they were "in stock". A week... after the estimated ship date, they were just coming back from the galvanizing process. The instructions are lacking some basics, i.e. diameter of the concrete footer for the center pole (it's 16" in diameter, below frost line in your area), we had an extra critical part that was not on the instructions and two screws that ran into each other when we were installing the platform. We also really should have had another small footer for the post at the base of the stairs, but realized it too late to add one and again, it was not addressed in the instructions. I had to call customer support twice to get these details. Reps were very knowledgable and helpful, but this info should have been in the instructions which would have saved us time and two calls. Paragon should also have an instructional video on YouTube. We used a generic video to help our installers. Two experienced contractors spent 8 hours putting together our 60" exterior staircase with 11 steps. One point off for poor instructions and delay in shipping when I was told it was in stock.read more
20:56 19 Aug 19
Prompt shipping and service! Directions were easy to understand. My son and I had it installed in approximately 5 hrs. Very nice product! Thanks
00:14 18 Aug 19
I read Paragon's reviews, and decided to go with them. I didn't want to spend 5K and have a welded one craned over our house to our back deck. So I called Paragon and worked with Kevin to build a staircase custom made to our specifications for under 2K. It was easy and... clear to work with him. The stairs were shipped on time, and easy to unpack out of the 4'x4" pallet. My husband and I are 65 and did it all easily. All the items were listed and checked, and all there. We spray-painted them with double coats piece by piece before installation and saved ourselves $1K! (Not a bad savings for 4 hours of work) Our 3 builders took about 4 hours to piece them together, never having done it before. They look great and feel solid. I am beyond happy with them.read more
14:49 16 Aug 19
The folks at Paragon were outstanding. Patient, professional service and care. We recurved our stairs in time as promised, and they look fantastic. Top quality.
20:49 14 Aug 19
The stairs look great. Not hard to install the only complaint I have is the handrail. That was really hard to make look good.
17:09 14 Aug 19
Quick delivery. Quality product. Great experience.
20:14 13 Aug 19
I was very skeptical of ordering a set of stairs online. How easy would it be to install? How strong would they be? Would everything fit? Etc Etc. From the ordering process to install, the help was awesome. The only issue I had was cutting the ballisters. Each one had to... be cut. That part was a pain in the butt but other than that I get compliments all the time. They saved me thousands of dollars and the material was better. Very impressed and would highly recommend them to anyone.read more
17:07 13 Aug 19
Great sales/service and they ship to Canada for a very reasonable amount!
18:50 12 Aug 19
Sale engineer was very helpful in meeting the requirements of our project. The stairs went together very well and are very sturdy and functional. Thank you!
11:48 08 Aug 19
Paragon shipped our staircase promptly and sold it to us at a good price. I would buy from them again.
19:05 06 Aug 19
Stairs are such a blessing, and there sales team really works with you to have a wonderful experience and get what you want.. the easy to put together if you choose the DIY route.. I would definitely recommend this company
16:32 01 Aug 19
Pete & Paragon performed as promised. Quality from start to end....people and product.
00:28 01 Aug 19
Great costumer service!!
17:55 25 Jul 19
Beautiful staircase & great customer service!! You NEED to work with Brett!!
20:02 23 Jul 19
excellent sales help and customer service. Product was what I expected. Deliver service was very disappointed and unacceptable.
15:19 23 Jul 19
Needed some stairs to access an attic loft, didn't have a whole lot of space for traditional stairs, these look great!
19:15 22 Jul 19
Advice for my stair project was excellent. They used remote web video to view the project. Stairs arrived on time and I damaged. Had them up in four hours (less railings) and they fit perfectly.Definitely not light weight junk either. Very stout construction.These stairs... show quality craftsmanship and built to last.read more
16:59 22 Jul 19
Great to work with!!!
21:17 19 Jul 19
This was an easy set to put together and it turned out really great looking. However, you will need more tools than shown in the manual... we had to drill holes into the side of the platform for the handrail baulister and side panel. Aside from that, everything is very well... manufactured and easy to assemble. Very sturdy. I am pleased with the way these turned out!read more
15:28 19 Jul 19
Overall my experience with Paragon stairs is positive. The quality is great and it looks great installed. The rest of this review is a warning. To the prospective home owners looking to install these stairs yourselves, a few words of advice. Be persistent in asking for correct... foundation specifications for your new stairs. I was given multiple answers none of which were correct. I only discovered this of the day the stairs arrived unfortunately and couldn't fix my foundation accordingly to accommodate. Ignore the instructions for installing the stair tread on the column and then lifting into place if you buy the steel stairs. This will be an impossible task due to weight, and instead I advise dropping each stair tread on to the column from above with the column erect. I must also warn you, prospective buyer, that unlike other stair companies in this business, the stair treads do not have built in spacers between them so you are expected to measure and place them one at a time. This is extremely tedious and unnecessary. If only they had engineered the spacer into the tread. I suggest you build your own spacers to greatly decrease the difficulty of placing the treads at equal distances apart. I also suggest watching a couple YouTube videos (from other vendors as Paragon offers none) on how to pull apart the coiled handrail as it is not delivered at the correct diameter and it is not clear from the instructions how to perform this task and the process is easily misperformed. Finally, the instructions say an average buyer installs the stairs in 8 hrs. In my personal experience as a better than average handyman, this took closer to 14 hrs with 3 people. I would suggest Paragon Stairs to a friend for excellent build quality and fair price, but do your homework. Don't expect the instructions to be sufficient and allow more time than specified to complete your build.read more
02:05 17 Jul 19
good experience all around, from design to execution. My only issue was with the shipping company (which should not impact your decision to use paragon). Helpful staff, expedited service. My stairs are beautiful and sturdy. Fabulous product.
20:08 05 Jul 19
Friendly staff. Helpful and caring. Main reason for four stars is certain parts should have had pre-drilled holes and weren't. The parts are well made with thick plate steel. I had to drill numerous holes which was not fun. Also, the platform has a poor design if mounted in a... corner. There is a support plate welded close to the holes for the lag screws. You cannot get a drill in there to drill your pilot holes. You therefore have to mark the holes, remove the platform, drill the pilot holes, and then put platform back. Instructions do not mention this.read more
17:56 04 Jul 19
The galvanized spiral staircase was exactly what I wanted and needed for my new deck - love it!
17:44 04 Jul 19
Looked for a staircase for our small cabin to replace a ladder leading to our loft and im glad i decided on paragon stairs. The quality is top notch and very, very sturdy. Instructions were clear and my dad and i, with a little help from mom and my girlfriend, put it up in... about 5 hours with basic tools. Drill, level, Allen wrench and tape measure. Very happy with my purchase and makes our home look way better.read more
23:46 03 Jul 19
The staircase is beautiful. Assembly proved somewhat challenging. A numbering/lettering system would help keep the treads in the proper order for installation.
18:53 29 Jun 19
Excellent customer service made ordering super easy.
State Society of Christopher N.
16:26 28 Jun 19
Great stairs. Great look.The only issue are the tiny anchors (compared to the awesome rail and stairs - too small and fragile for even the strong vinyl hand rail.Awesome experience. Thank you!
17:33 27 Jun 19
Great product and service. This company goes above and beyond to keep the customer happy. I would buy from them again and highly recommend Paragon Stairs.Staircase was assembled in one day.
02:33 27 Jun 19
Claudia and the team at Paragon Stairs is amazing. The process of determining the size and specs of the stairs was thorough and straightforward. The entire structure arrived on-time and with no damage. Installation took time (two sets of hands at particular times) and the... instruction's clarity could be improved, however, the results are spectacular. The stair build was precise (outstanding machine work)...flush with the balcony floor. Highly recommend Paragon Stairs...PA made!read more
03:19 26 Jun 19
Helpful staff. Good product!
01:51 26 Jun 19
Pretty cool stairs. We just finished assembling the second staircase I’ve bought from Paragon. Took about 3 days of work. The finished product is sturdy and wonderful to look at.
16:46 25 Jun 19
Great stairs. They look awesome on our new deck. Fit and finish are top quality. They built and shipped in just 3 weeks. Kept our overall project on schedule.
15:22 14 Jun 19
I'm a contractor and just put a set of stairs into a $1.5 million home. They look great, service was great and everything arrived as expected.
02:04 11 Jun 19
We needed interior stairs that would give us access to our basement. But we needed a design that would take up the least amount of space. I did a google search and found Paragon. Their website and customer service rep made designing our stairs simple and painless. We are... very happy with our purchase.read more
16:45 10 Jun 19
Great company! Ordering was easy, and once my stair kit arrived it was fairly easy to install!Definitely recommend
02:57 08 Jun 19
I ordered the diy to code economy stair kit and am overall happy with the final product. The only issue I had was when I called the sales team prior to ordering to verify that the primed option also included the handrail and center post and that they weren't just bare metal,... which the sales person said they would come with the black powder coat as well. They didn't, they are bare metal/aluminumand the center post has numerous gouges in it. I understand why they can't coat them now as it would be damaged during assembly however I would have liked to know that instead of feeling as though I was intentionally lied to, and also would have liked to have been told what their recommendation for painting these parts once assembled would be. Other than that bit of frustration, it came with plenty of extra hardware, all the parts, and the final assembled product is beautiful in our log cabin.read more
20:40 03 Jun 19
The stairs are beautiful. Would have been 5 stars except installation is not as easy as you might think. Several holes have to be drilled by the customer in solid steel. I could drill a few of them, but for the large ones in large metal pieces I had to pay a machine shop to do... it. Also, would be nice if platform and wood sanding, stain and poly coats could be done by the company. They worry about damage during shipping, but seems like that could be managed. If not, at least they could warn the customer they will be receiving all unsanded, unfinished wood pieces and they will need to be drilling holes in solid steel.I love the stairs, but a little disapppointed due to inaccurate expectations.read more
18:54 29 May 19
I picked this company from two prospects. Main reason was that they provided realtime consultation during discussion. I'm partway into installation and find some issues. some balusters were formed incorrectly at their facility and new ones are on the way. However, all steps are... gouged on the outside face due to their (in my opinion) their equipment or clamping process along with sharp edges that could cause personal injury. I reported this to customer service and asked how and what is their remedy? No reply in regards to this issue after three weeks, somewhat depressing. With me, I'm a retired contractor and the solution is simple, however, to pay what I did, I did not expect these defects. For a kit like this I would say it is very strong, quality is higher than expected and when it's finished, it will be a great compliment.read more
05:46 23 May 19
This company is very easy to work with they answer your questions they help you through the process they find just what you are looking for I am very happy and satisfied
16:52 21 May 19
Great quality and easy to assemble. It takes up very little space and very sturdy. No more climbing a ladder to the loft of my cabin. Thank you for a great staircase.
18:00 14 May 19
Stairs Looked Great and Fit Location just as we specified on order
13:41 03 May 19
Would have given five stars except I had to stain and seal the treads.
13:56 02 May 19
Great product and customer service!
17:46 24 Apr 19
Extremely professional & detail oriented!!
01:12 24 Apr 19
Stairs arrived ahead of schedule. Was easy to install by myself with no problem at all. Would recommend this company to anyone who is interested in a spiral staircase.
18:22 22 Apr 19
The staff was very helpful and stairs were delivered in timely fashion as promised, highly recommend them if you need spiral staircase
14:15 20 Apr 19
Great stairs and grest price too!!!
00:52 20 Apr 19
Great solution for our small space living up to our loft. We needed something for our toddler to safely go up and down in place of the ladder. Installed it ourselves. Awesome customer service.
16:41 18 Apr 19
From the design process to delivery, everything was top notch. The designer spent lots of time with us and saved tons of frustration. Installation was easy and all parts and accessories were of high quality.
22:08 17 Apr 19
My house was basically destroyed due to the actions of an uninsured fraudulent roofing company , skyline roofing and gutters and Holbrooks roofing and gutters. The damage ruined my spiral stairway. After getting quotes locally to repair the damage, for literally about 25% more... than the cost of repair, Paragon sent us a complete replacement of the existing damaged stairs up to current code. James Cantwell, the rep that helped me, walked me through the process over the phone, he worked with my bank , contractor, and insurance company, and delivered a perfect product to our home. Seriously the one ofthe best home improvement purchasing decision experiences I have ever had. I am grateful that Jim was so helpful and full of helpful advice. THANKS PARAGON!!!read more
16:59 16 Apr 19
I needed an attractive spiral staircase that didn't break the bank. Thankfully, Paragon had the solution! I now have a super practical and attractive staircase in my new apartment. And it meets code, so I don't have to worry about the building inspector:) Thank you Paragon!
Kirk & Shelagh W.
13:24 14 Apr 19
Excellent customer service, fast shipping, and great assembly instructions! Stairs to our loft look incredible and are very sturdy and safe.
13:43 13 Apr 19
Love my stairs...very professional rep name Bryan...thank you!!!!
11:42 12 Apr 19
Product was just as they said. I wished that all items were shipped so job could of been completed. Now it has delayed completion by 3 weeks.
12:07 10 Apr 19
12:24 06 Apr 19
It is in and it is beautiful!
15:46 27 Mar 19
Quick response and a good price for the stairs.
14:11 26 Mar 19
Stair case is great. Packaging needs to be more secure. Need a wooden crate for steel stairs. Shipping company’s can’t be trusted with anything. We are having to send the treads back to the company to be powder coated again. Customer service and sales is great.
13:25 26 Mar 19
Stairs fit like they were supposed to. They look great and were easy to assemble.
18:28 19 Mar 19
The quality of the galvanized steel stairs is good. The instructions were wet by the time we got to the box. It would have been a good idea to enclose the assembly instructions in a plastic bag. Also, a few pieces of hardware were not long enough and required a trip to the... hardware store. Some of the screws require a square drive head. (Couldn't they have included this $1.34 item with the hardware?). The top platform railing had to be modified to make it fit due to the shape of our deck railing opening. Lastly, the center baluster tubes all have to be individually cut which would take forever with a hack saw. A steel cutting power saw is a necessity. On the positive side, the entire design seems well engineered and durable.read more
16:45 19 Mar 19
The product is great! The staircase is solid--I was worried that it might not be super sturdy, but it turned out very strong. Assembly was about as described--there is one point that you need a few people (4 is ideal, 3 is doable) to hold it up, plumb, and mount it, and another... time that 2 people are needed to get the handrail on, but most of the rest can be done with one person. If you get the wood tread covers, plan on this being a week-long installation. You can get some of it assembled, but you'll have to wait as you stain and polyurethane the wood before putting on balusters and the railing. The parts were clearly labeled & easy to identify. A couple of suggestions with the steel balusters: 1. Use a grinding tool to cut these to size--it was the easiest method I found. 2. If you have a 3-per-tread baluster setup like I did, install the longest first on every step and work your way to the shortest. That way if you cut one of the longer ones too short, you can use it for one of the shorter ones & won't end up having to order a replacement baluster. I'd suggest going to the hardware store to get different wood screws (phillips or star) if you're working with wood tread covers or a wood handrail. The square head ones provided are pretty easy to strip & frustrating to have to keep redoing. From a customer service point of view, Paragon did well. It takes a couple of months to produce these, but they were up front about that so expectations were clear. When I got the stairs, one piece didn't quite match up, but they were quick to replace it at minimal additional cost.read more
17:24 06 Mar 19
The stairs came in as we designed and spoke about. The sales process was very helpful and constructive (pardon the pun). Although support after the order was not up to par. If you don't have a good handle on your handyman skills, this can take quite a bit longer than projected.
01:27 04 Mar 19
Good quality. Looks good. Assembly was not as easy as they make it seem, but overall a good investment, I think. Hopefully my dog will overcome her fears and be able to actually use the stairs :)
01:25 03 Mar 19
Good product,only problem I had was set screw holes had not been chased.
22:44 27 Feb 19
I ordered a 5’ diameter aluminum powder coat white spiral stair for my Vero Beach house. Paragon was great from placing the order to delivery. Kept me informed step by step, delivery was on time and stair went together perfectly. I noticed a mistake on stair orientation, my... fault, after I signed off on drawings and they corrected with no fuss. Delivery driver was great, brought it right into garage even though it was curb side delivery.Great experience, use them.Sal Leopoldoread more
Stephen R S.
16:18 27 Feb 19
The plastic handrail was kinked, get aluminum
16:11 27 Feb 19
Showed up on time with all of the correct parts. Pretty straightforward to install. Good product.
15:50 27 Feb 19
Extremely professional, they make sure you get exactly what you need the first time!
15:04 21 Feb 19
Installation was pretty straightforward. The quality of the product is excellent. The appearance couldn't be better.
17:00 20 Feb 19
Affordable and easy to order. One of the benefits of a privately owned operation like this is you get to know your sales person. You get experts that know the product on the phone when you need them. Love the new streamlined website. I bought the most basic model stair and it... was perfect. Durable and well made. I'm proud of the way Paragon Stairs transformed my living space. +++ you also get to support a wonderful small business!read more
23:20 17 Feb 19
Customer service was great. I was a little disappointed in the lack of stainless steel hardware. I have to paint each individual screw so it will not rust. Some hardware was powder coated for the railings and some were not. The staircase itself is solid and looks great.
23:14 17 Feb 19
Bought this spiral staircase to save space and be able to access the loft in our barn. Quick and easy installation and absolutely love the staircase. Would not only use them again but highly recommend Paragon Stairs.
17:06 16 Feb 19
The stairs fit Absolutely perfect , they look stunning , One of the best investments I’ve made to my home, Paragon let me know exactly what I needed. And ship them out ASAP. At a great price. The stairs are great quality and look beautiful once they’re installed. Thank you... Paragon. JRread more
15:47 14 Feb 19
An outstanding experience from the first consultation though delivery and painless installation. Quality materials and manufacturing ensure this staircase will be standing for many trouble free years.
15:33 06 Feb 19
Quality product, sales team is great.
23:43 19 Jan 19
Product was good and sound. Instructions on product were a struggle to get around if you are not very handy. Product shipped out on time and arrived on time. I would purchase this product again if needed.
15:52 17 Jan 19
I couldn't have asked for a better experience. The people I dealt with at the company were great, and the stair was better than I thought it would be. I would definitely order from Paragon again.
12:42 16 Jan 19
Their help in the design process cannot be overstated. I would have made several mistakes without the guidance of their designer. I have not installed the staircase yet due to time constraints and the remote location of the cabin it is intended for. I have however received the... kit and the quality looks and feels very good. I don't expect any issues whatsoever with the installation.Update : Finally got enough time off to go install the staircase. Very pleased. Looks great and feels solid, like movement, flex, sway, nothing. Absolutely would buy from them again.read more
21:19 14 Jan 19
Stairs are beautiful. Paragon was very helpful thought the whole process. I am very happy with my spiral staircase.
17:51 11 Jan 19
I ordered the Econony "To Code" model. I went right the the factory and picked it up the next week. It was the only spiral stair company that kept some products in stock. Great product. Excellent workmanship. Easy to assemble. Salesperson Chris was great to deal with.
21:42 03 Jan 19
The people were nice to work with and seemed to genuinely care about my satisfaction. We don't have our staircase installed yet, but it looks like quality products.
15:47 31 Dec 18
Customer service was outstanding - so much so, that I was shocked - and pleased. I really like the way I was informed about my spiral stair progress - especially when we went to build - made it very exciting. I really felt like Paragon really thought my order was important -... which to me is important. My stairs are in and installed - pretty damn tickled.read more
21:40 28 Dec 18
Great customer service!Arrived on time.All parts present and instruction was an easy 2 man job.
04:14 19 Dec 18
Great customer service. Greg Presson in sales was 100% fantastic.I bought and installed the econo line 5’ stairs for a client.It does the trick. I opted to ditch the included platform rails, and continue a custom guardrail onto the platform.It’s a no frills basic spiral... stair.I was able to set it up by myself, except for the uncoiling of the aluminum handrail, that was a bit tricky.All in all everyone was satisfied with the results.Thanks Paragon.read more
20:25 17 Dec 18
Super easy to install and they look fantastic!!!
12:40 13 Dec 18
My experience with the Staff was excellent . The salesman was right on time with conference calls. Offered quick solutions for issues that arise in regard to fit and style. Even with the railing that was being delivered later, they made it a point to track it and stay in touch... with me, so I can have peace of mind.read more
15:13 11 Dec 18
Great experience. Very knowledgeable and very thorough.
18:28 07 Dec 18
Easy to configure your order, stairs are well made and packed for shipping. Easy to install and they look great with out breaking the bank!
15:52 07 Dec 18
Great company to work for. Very knowledgeable and had no problem getting me what was requested
20:35 04 Dec 18
Great service! Clear communication through ordering process. Stair delivered faster than expected. Packaged well. Assembly was a snap. Would order from again. Highly recommend.
05:00 01 Dec 18
So far all went smoothly. My contractor put up the stairs nicely nudge against the wall. A bit too early though to see how the galvanized steel is going to handle the winter.
03:44 30 Nov 18
Relatively easy to assemble and install.I appreciate the quality and structural integrity of the staircase.
14:30 27 Nov 18
Customer service was good, delivery took a bit longer than I expected
18:44 26 Nov 18
Only minor hole drilling was needed to attach the top platform rails.
11:30 26 Nov 18
Great stairs! Fast delivery and assembly was a breeeze!
Sifu Ryan S.
19:37 21 Nov 18
The sales and support team were great throughout the whole process. They helped with the design of the stair, helped us work within our budget, and were very responsive when one of our contractors lost a small piece! Thanks Brian and the whole team!
17:28 16 Nov 18
Worked out perfect for our application.
Aubree Day C.
15:41 10 Nov 18
We ordered a spiral staircase from Paragon for use in a stage production and it worked very well. The unit was stable, instructions were clear, and installation was smooth. I would recommend Paragon’s products.
23:57 07 Nov 18
My experience with Paragon Stairs was great from the first phone call, the salesperson was knowledgeable, professional, and helpful. Delivery was prompt and customer service has been great. I highly recommend Paragon Stairs. I installed my spiral staircase by myself, I had never... installed a spiral staircase before. I am getting many compliments on it's appearance.read more
13:50 02 Nov 18
Great company with great customer service. Lot's of follow up and help through the process. The stairs were high quality. I was surprised just how strong they were.
13:39 29 Oct 18
Ease of ordering. Stairs came quickly. Very happy with price and end result.
13:21 26 Oct 18
The representative was very knowledgeable in assisting me with choosing the spiral staircase that I needed. Everything went great until we attached the aluminum handrail. The rail split where we attached one of the main balisters to the rail. Because we were in a time crunch... to get it done, we did not have time to wait for another one to come. We bought one locally to finish the job. It was the most difficult part of the installation. Overall we are very satisfied with the stairs.read more
18:02 17 Oct 18
quick and responsive. great product!
17:50 17 Oct 18
Our purchasing experience with Paragon was great. They were up front with pricing, shipping, etc. I ordered early and needed to have the shipment delayed a few times, which they accommodated every time. Only complaint is that the instruction manual didn't have directions on how... to install the railing on the landing.read more
20:22 15 Oct 18
Although my contractor had never assembled a spiral staircase and was a little skeptical, upon arrival of the box they followed the instructions and really enjoyed the project. It went together as planned and we are thrilled to connect our patio to our upper deck now! I highly... recommend this product.read more
R Hoover / D V.
16:53 10 Oct 18
Product and service were incredible. Not at all difficult to install. Did require some cutting of the large center post but not a problem with the right tools.
03:39 05 Oct 18
I haven't installed the stairs yet but itsi going to be soon.well built craftsmanship was excellent .
16:47 03 Oct 18
Bought the diy spiral staircase as I like doing project myself.the kit sent arrived unmanaged with all needed parts.instructions were excellent and so easy to follow.the staircase was a pleasure to assemble made easy by paragons system.i can see how this staircase can be put... together in an 8 hour time span,being 71 years old I took the slower route and did it in a few days.i am thrilled with the results.i cannot say enough good things about paragon.Dean at paragon contacted me a few times to verify my order and see if everything was ok.great security and great people to do business with.HIGHLY RECOMMMEND,GOOD QUALITY STAIRS! Thanks paragonread more
00:20 25 Sep 18
My husband and friend were able to install our spiral stairs with no problems. We were missing an end cap for the railing as the one sent did not fit. Company shipped us a new one promptly. The stairs look wonderful. The wood treads stained beautifully. My only negative... comment is related to the age old problem company's have where the left hand is not talking to the right hand (salesman, production, shipping, customer support). Our shipment arrived with three newborn siamese kittens inside the container (2 alive, 1 dead) in addition was a dead rat. What a surprise!read more
20:15 19 Sep 18
Overall, quite pleased with the results.PLUS: 1) reasonable installation - 1 weekend working alone2) good looking, many favorable comments3) relatively easy to adapt to existing landing/railing4) relatively easy to adapt to 99" height while keeping 270 degree sweep(9... treads)MINUS: 1) gobs of galvanized, especially inside of tread collars - had to grind inside of all collars to slide over center column2) no written instructions for aluminum hand rail3) top holes in a number of center balusters were too small for screws - had to drill out (more than just extra galvanizing)4) extra parts that I did not want (platform, platform rail, riser bars, etc.)could not be deleted/credited (part of "kit")read more
20:16 18 Sep 18
Easy ordering... arrived promptly... pole arrived slighly damaged ... issue was resolved immediately.. these people know what they are doing... it is now installed and is very high quality and awesome looking... would highly recommend them...
16:37 06 Sep 18
I was really amazed at how easy and simple it was to put this staircase up by myself with no one's help and they came out looking awesome
22:15 04 Sep 18
It always feels good when you have an experience that exceeded your expectations. These people did that. Twice.Absolute pleasure to do business with
Lisa J. M.
13:42 02 Sep 18
Good customer service and pricing.Quality built product.Would have appreciated all parts having been protected/packaged during shipping to ensure no scratches.
13:34 31 Aug 18
Paragon Stairs was great from the start. They explained the product in great detail, gave us the best deal and stairs were exactly as they promised. We are very happy with their service and product!
21:16 20 Aug 18
Delivery, parts, purchase were all excellent, but it took our installer 3 days to put it up (outside 2 story residential home). I doubt that it could be installable by the homeowner. However, the results were worth the aggravation.
21:17 12 Aug 18
19:16 08 Aug 18
Easy to work with and smooth process!!
19:01 07 Aug 18
Very pleased with this product, delivery was on time. I would order again, thank you
18:26 30 Jul 18
I purchase my steps from Salter which is one of the parent companies. Install was a little challenging but with a little help my contractor seal the deal for me. I would recommend anyone interested in purchasing spiral steps to give Salter a try they have a durable product and... great customer service. Trying to decide on my next adventure to add another set of spiral staircases to my house.read more
18:07 26 Jul 18
Very nice staircase for the money, and good customer service. Assembly is somewhat daunting; we assembled ours wrapping the wrong direction, and didn't discover the error until later. That said, the error was ours, not theirs. The company is solid, professional, and friendly. I... would definitely recommend them.read more
21:50 25 Jul 18
Everything went very smoothly from start to finish, The sales experience with Joe was very pleasant and no pressure. He sold me just what I needed and gave me a great price also. Shipping from Pennsylvania to Arizona was reasonably quick. The stairway arrived undamaged and no... parts missing. It took 3 of us to assemble with no problems. Two could do it but a third makes it safer I believe. It took 2 days to complete only because my help had other commitments and it was 110 degrees that day. Only one thing I would do different and that was checking all the steps for threaded holes were the set screws go. One step was not threaded and I had to drill and tap them myself using a bolt to secure it to the center pole. Not a big problem. I love the stairway!read more
20:42 23 Jul 18
Paragon stairs should be the only option when it comes to spiral staircases. Quality and customer service are perfect. My only bump in the whole process was the shipping company which was out of my control, hopefully New Penn doesn’t drop the ball for paragon with anyone else... because their product is great.read more
19:01 20 Jul 18
The spiral stairs are unbelievable! exactly as described by Joe my salesman.. stairs are very sturdy and fairly simple to install. one critique would be about uncoiling the handrail. The handrail was a little challenging and did not uncoil as nice as I would have preferred. ... I would suggest anyone that gets them to inquire a little more then I did about it.I still love them and highly recommend them!!!!read more
13:40 18 Jul 18
We are a tiny home manufacture and had a unique project that needed a good looking staircase in a very small and confined area. We found Paragons Spiral Staircases and couldn't be happier with our decision to go with them for this project. The ability to custom design it with... the Paragon Team really made it possible in the tiny home. Our spiral staircase was delivered efficiently, it was easy for our team to install and made of high-quality material and craftsmanship. Topped off with great customer service we will definitely use them for future projects. Thanks, Paragon!read more
14:48 10 Jul 18
They were great, would use again
13:35 10 Jul 18
Our Paragon spiral staircase arrived on time and with all the required parts. We are renovating the home we just purchased and I thought that installing the spiral staircase was going to be the most complicated and difficult part of the renovation. I was wrong. The stairs went... in very easily. My wife and I installed the stairs in one day and with little to no issues. I am very happy with our stairs and would order from Paragon again and again if I needed to.read more
15:38 02 Jul 18
Excellent product and would recommend it! Really nice job and so convenient when you don’t have a lot of space!I can give you pics of the final finish if you like!!
03:44 29 Jun 18
Totally professional. Followup and assistance are unbelievable. Quality is as expected.
15:27 28 Jun 18
Great service great product highly recommended
01:42 28 Jun 18
We love our stairs! Perfect addition to our cabin!
19:11 26 Jun 18
Excellent service. Stairs arrived when promised. Great Quality.
00:53 24 Jun 18
Very nice and knowledgeable salesmen, product great quality, will definitely use again!
13:07 23 Jun 18
We build decks and used this stairs system from Paragon, the price was right and the install was easy. Thanks!
Wm Ben T.
22:10 21 Jun 18
Excellent product for the price, great service and easy install! Highly recommend!
16:47 21 Jun 18
After custom consultation on our space & needs we received and assembled our stairs in an afternoon. They fit & look great
16:16 21 Jun 18
Loved the stairs. Easy installation (we did it ourselves). EVERYONE that sees them is impressed.
15:31 19 Jun 18
Excellent customer service and a superior product.
14:22 18 Jun 18
This a great company that makes a great product.
23:45 12 Jun 18
This was our first experience installing a set of Salter Spiral Stairs. The experience was great from project development through design and final install. Staff was always very helpful and prompt. the owners are very pleased with the final product and we would highly recommend... their products and service on future project.read more
Stephen Del G.
00:56 05 Jun 18
I own a Paragon spiral staircase that fits perfectly in my new condo: a converted church. It looks like a beautiful black metal sculpture that also takes me from the living room to a third floor loft.
06:13 02 May 18
General Contractor and I was pleased how well everything came together and had good customer service throughout the process
15:44 01 May 18
We love our stair case! Ordering was easy and customer service was so helpful!
11:29 22 Apr 18
Most cost-effective way to have a spiral staircase. Is price isn't a concern you can add all the fancy options your heart desires.. My son and I installed this is a few hours. It went together well and I was happy with the quality.
23:04 21 Apr 18
Amazing customer service to design the stairs. Still waiting to install due to delays on other aspects of my project but no problems at all with service and delivery. Highly recommended.
00:39 21 Apr 18
We got a spiral staircase to use as part of a high school musical set. Sales staff was incredibly knowledgeable, understanding, and accommodating. They went out of their way to get me the staircase without being pushy in any way. Prices are significantly lower than any other... places i could find, I highly recommend!read more
15:17 17 Apr 18
I am a contractor, my company is Hoffman Construction in Cleveland, OH and I recommended and purchased a Salter spiral stair system for my client. It took two carpenters 8 hours to fully assemble the kit complete with wooden treads and handrail. This was our first spiral... stair project. The results were excellent. Service was thorough and support was excellent. I recommend this company without hesitation.read more
13:59 17 Apr 18
Customer service and sales as well as speed of shipment from time of call was excellent. A bit more tricky to put together then anticipated. Seemed like there should have been another step than was estimated/shipped and no support available on the weekend when we were doing it... but eventually figured it out.read more
13:35 17 Apr 18
Very impressed with the stairs, excellent customer service. Highly recommend this company, very knowledgeable, excellent follow up.
01:38 17 Apr 18
Excellent experience from start to finish. I needed a unique solution to a space and considered a spiral staircase. I found the website, browsed the products, took a couple measurements to share with the sales consultant and called. Within 30 minutes of conversation and an... on-line "meeting" where I could see the product sketched up in real time, the order was placed. Given it was a stock kit, I had it in my home in 7 days and I installed it in one. I couldn't be happier with the finished product or the company that provided it!read more
02:56 16 Apr 18
Way better than I even thought. Very strong. Very easy to install with basic construction knowledge. Instructions included were very good. I purchased two sets of stairs and they far exceeded my expectations.
15:06 14 Apr 18
stairs worked out perfectly. good quality, good instructions. very happy
13:31 03 Apr 18
While I don’t have a finished picture of the stairs in our home (we are still building), I had the best experience with Paragon. When we were trying to decide upon the size needed, the rep actually took me to a site on my computer where I could visually see everything! He was so... patient & kind. The stairs arrived when promised & the instructions were easy to follow. I would most definitely refer people to Paragon & will post pictures once our home is finished!!read more
01:25 03 Apr 18
The staircase is a very good design, clean & sleek, a piece of sculpture that went together fairly easily. Thank Paragon Stairs for excellent workmanship, good customer service, and support. The instruction manual needs work, confusing, and drilling bolt holes in the platform... was very hard. Six women put this together, but we needed a very strong man to help us...steel stairs are very heavy.read more
14:32 31 Mar 18
The people at Paragon were very helpful, especially when purchasing an all aluminum stair for our house near the ocean. the design specs where spot on and the installation was relatively easy outside of stretching and bending the stair rail. would definitely recommend
14:17 29 Mar 18
Paragon was great from the start. I worked with Chris and he was quick to answer any question I had. He walked me through the entire process and we could not be happier!! If your in the market for a spiral staircase......give these guys a call!
20:01 27 Mar 18
Overall I am very pleased....from the initial phone consultation, the order design, shipping and quality of product. The only reason I didn't go a full 5 stars is that the hardware that came with the unit was not the hardware described in the instruction. The piece that... attached the balusters to the handrail was a completely different design than that referenced in the instructions. I figured it out, and the finished product is in place, functional and looks good.....great experience overall.read more
17:20 24 Mar 18
My new spiral stairs are awesome. My wife and I installed them in one evening. They look great and were easy to install. The upgraded aluminum handrail is nice too.
00:57 24 Mar 18
We had a lengthy process of designing during a long renovation to our house. Salter (aka Paragon) helped us with many iterations of design. Specifically, I'd like to thank John Hoffacker, who was always available for a phone call or email as we discussed options and as I asked... a million questions. The final product turned out to be just as we had hoped. I would recommend them for the quality, and mostly, for the customer experience.read more
14:10 02 Mar 18
trucking company misplaced the main column for a week or so but finally received. the main column will need to be painted to match the finish of the stairs. other than these two items - easy to install and good quality. mostly happy with the purchase.
03:07 27 Feb 18
Had a great experience working with Paragon. They were very helpful with evaluating my project and recommending different options. I would highly recommend them.
19:05 26 Feb 18
18:42 26 Feb 18
We were neophytes putting the spiral staircase together. Paragon folks were always available and helpful. The finished product was sturdy, well manufactured and everything fit together perfectly
16:03 26 Feb 18
Our spiral staircase connects the outdoor kitchen with the top deck of the house overlooking the ICW in St. Augustine. The product is easy to traverse and has withstood the tough coastal conditions it is located. Thank you!!! Bob Koval
16:11 25 Feb 18
now that is a solid set of stairs. they will be there for a long time to come a great buy
16:52 24 Feb 18
This was my first spiral staircase and Paragon made it pretty easy for me with a great design department that delivered what I needed when they said they would delivery it. The stair arrived on time and undamaged. Assembly was pretty easy with the only difficult part was... stretching the coiled railing to a helical shape. This stretching cause some of the black paint to flake off. That was easily fixed with a can of black satin Rustoleum. The stairs look great and were very sturdy. The customer was very happy with the results.read more
16:18 24 Feb 18
I fixed the basement of my house and needed to install a spiral stair but there was a problem, the space between the walls was too narrow. I called many places including Home Depot but no one was able to provide the kind of stair I was looking for. I also called people who... work in the same trade and came to see and measure the space where the the stair would be installed but they were also unable to make it because they claimed the space was to small. Finally I found this company "Paragon Stairs" and I call them. When I told them about the space they also claimed that the space was not proper for a regular spiral stair. However, there went the extra mile and asked me as many details about the space and asked me to send them pictures and videos and all measurements of the space, and so I did. I few minutes later after they had received all the measurments they called me told me that there was a solution, and that they were going to customized the spiral stair, and that it was going to fit perfect on the spaced. Then they send me the pictures of how the stair would look and fit. I agreed with their proposal and within 3 weeks they send me the stair and I install it very easily and it fits perfect on the space.The communication and support was perfect as well as the price, and quality. I give these people 5 stars. They really deserve it. I will recommend them to my friends for their stairs needs.read more
16:02 24 Feb 18
My experience with paragon was very seamless. From my initial call to the actual order to the delivery was very simple and well explained. I will have no reservation placing another order with them when the need arises. The assembly of the spiral stairs was very easy and... explained well in the paperwork that came with the kit. I definitely recommend the stair kit to anyone looking for a reasonably price and simple to install. They look and work great too.read more
14:45 24 Feb 18
Great quality! Easy to work with staff. Looks fanatastic!
13:39 21 Feb 18
Beautiful work. Easy assembly. Exactly what I needed to survive the salt air here on PEI.
02:33 21 Feb 18
Everyone was very helpful with design and installation was easy. Prep took one day and installation one day. I would definitely recommend.
18:18 20 Feb 18
Stairs arrived on time and were easy to assemble. They're very sturdy and good looking. Great value.
16:50 20 Feb 18
never having installed a spiral staircase before I didn't know what we were in for. Well i can say, these are brilliant! just follow the instructions, in one day we put up 2 of them in the cabin. super solid, easy to install and looks fantastic. Every person who comes in... comments on the stairs!!! I liked them so much I insisted my brother purchase some for a project he is building. Thanks Paragon!!!read more
Ideal Construction & R.
16:25 20 Feb 18
Working with Paragon was very smooth and straightforward. Their craftsmanship was excellent and customer service impeccable. Would definitely recommend them!
15:33 20 Feb 18
I had a pleasant experience with Paragon stairs, they were prompt in delivery. There instructions for installation were clear and easy to follow. Most of all my customer was delighted with the stairs and the way they fit in place. The price was right and I will defiantly use... them again and recommend them to all my contractor friends.Raymond E. Ansel dbaR@S Lifeline Domes LLCread more
15:49 19 Feb 18
Paragon was very helpful to a DIY remodeler like myself. They defined all the needed elements of the stair to work in my special location. Cooperative attitude and knowledgeable. Highly recommend.
John A M.
22:34 17 Feb 18
Good telephone planning for our custom staircase. The top of the center spindles are not angled to meet the aluminum railing very well. I recommend going with the "less refined" but better fitting. This will avoid an edge that can catch fingers. Overall great manufacturing... and design.read more
16:50 17 Feb 18
Was a pleasure dealing with you guys. Being 2000 miles away, and having the stairs designed the way I wanted them, and having them delivered on time was great! I have more jobs on the horizon, and will definitely be giving you the opportunity to design and deliver more in the... future. Thanks sooo muchPete R. Edmonton Alberta Canadaread more
15:54 17 Feb 18
Everything showed up on time and was simple to install.
18:03 15 Feb 18
Spiral staircase is a joy. Worked very closely with the Salter representative to get the dimensions accurately measured and the proper direction of the spiral. Once the unit was received I was able to install all of it myself except for the top step off pad. I had someone... help lift it onto the post and then hold it place while I bolted it to the deck. The rest was all details that I easily handled and installed. A little care was all that was needed to complete a great addition to our outside living.read more
23:39 14 Feb 18
I am so pleased with my spiral stairs! I live in Canada and there is truly nothing comparable up here... As well to be able to ship to Canada was a huge perk. Easy to order, easy to install -- couldn't ask for more!
21:38 14 Feb 18
Great product. It was easy to install and fit as easily as advertised. My only complaint is bending the rail to fit the radius, is really quite difficult (in my opinion). The rail bends easily, but it is hard to get it just right and not have kinks in it.
Ajai Peoples P.
17:32 13 Feb 18
Great customer service 😊
17:09 13 Feb 18
Paragon Stairs made it easy to purchase and install their stair case. It took me contacting them with our idea and they gave me options on there product. After we framed in our secret wine room under the owners house I gave them our hole dimensions and out total height. the... installation was smooth and end result was great!read more
15:08 13 Feb 18
Stair Case look great.
14:43 13 Feb 18
We ordered our stairs from Paragon after getting estimates for custom wrought iron spiral stairs from several companies here in Tucson. We were able to save nearly ten thousand dollars by using Paragon. The staff were very helpful with ordering.Our stairs arrived well packaged... and with almost all of the needed parts. The company quickly shipped us the few pieces of hardware that were missing.We hired a handyman to put the stairs together for us. It took him and his helper about a day to set them up and attach them to the house. They said set-up was straightforward.The only downside we've found with these stairs is that the corners and edges are a bit sharp, and several people had bumped their heads. We solved this problem by purchasing some pre-split pipe wrap at the nearest big box hardware store. It was really inexpensive and cushions the corners and under each stair beautifully.read more
03:26 13 Feb 18
My stairs are very well made and I love them
06:43 11 Feb 18
great design,great price,easy ordering,arrival and put together-looks great!
18:31 10 Feb 18
Great quality and easy to install.
15:27 10 Feb 18
We added a two car garage onto our home with an attic type room over the garage. We originally had access to that room with a pull down ladder; we replaced it with a set of spiral stairs from Paragon. Needless to say my skeptical wife is now very pleased and friends and family... are very complimentary! The next step is to convert that storage space located above into a nice auxiliary room (I'm saying "mancave" but shhh my wife hasn't heard me say that yet.) The stairs were the key to generate the interest in doing more to that area. The stairs were very affordable and my brother and I installed them in about three hours time. I will send pics when we are done!read more
02:28 09 Feb 18
The stairs that I received was above and beyond what I expected. It was very easy to install, and is very sturdy and safe. We used it for a treehouse entrance ladder!
15:22 05 Feb 18
Great service and products, highly recommend.
14:04 05 Feb 18
Excellent product and very helpful design staff.
Mahesh Shastri J.
04:14 04 Feb 18
15:34 03 Feb 18
I highly recommend Paragon Stairs to anyone looking for quality and very professional customer service. Delivery was prompt, the sales team helped every step of the way with size and details, and the stairs we bought are lovely and exactly what we ordered. We're very happy with... Paragon Stairs, and I would not hesitate to buy from them again.read more
17:21 02 Feb 18
We raised the roof on our summer home, adding a couple of bedrooms and a much needed bathroom. We also opened up a loft for overflow guests but were not sure how to access the loft with space being issue. I've always loved to looks of spiral staircases and realized this could... be a perfect fit.We contacted Paragon stairs on a Sunday and even though they were closed, my salesman got back to me within an hour with design options. We ordered metal staircase with metal treads with the aluminum railing, it arrived sooner than 'd been quoted and my son (a carpenter) helped me install the staircase in about 4 hours.We are very pleased with finished product and more than happy with the service we received from Paragon Stairs. I would highly recommend them to anyone who is in the market for a top quality Spiral Staircaseread more
Sunrise Ridge H.
14:13 02 Feb 18
Great stairs at a great price. Easy to assemble and install.
14:23 30 Jan 18
Great Job. Love the product. When we were confused they were right there on the phone to walk us through the issues. I like their 24 hour return with specific drawings for our project. Price point was was the best. Two small items: it is probably the easiest stair kit to... install, but you better be very handy or have a carpenter alongside. Thanks Paragon.read more
17:36 29 Jan 18
Very professional customer service, spent enough time to design best possible stair layout. Prompt delivery and good quality product.
14:52 29 Jan 18
The stairs are made perfectly for our 3 story home. They arrived on time with no problems. Took a few of us to put together, but we did it! They are the center piece of our house.
Arlyce Ten B.
01:02 27 Jan 18
Excellent quality and packaged nicely with ample damage protection. Put them in for our dogs and they work exactly as expected.
17:34 26 Jan 18
We purchased a spiral staircase for our new construction home. The sales staff was very courteous and walked me through options and layouts to determine the best fit for our conditions. The installation did take several people, but wasn't too difficult. My only complaint was... when stretching the hand rail out to be install, the primed paint on the rail cracked and then pealed. We ended up removing the paint from the handrail and left it as exposed metal and are happy with the final look.read more
15:59 26 Jan 18
Great quality product, easy to install. We love our spiral staircase that we ordered from Paragon and saved thousands of dollars from other options.
15:10 26 Jan 18
Simple design and installation.
14:21 23 Jan 18
Great stairs and affordable. Makes life a lot easier then going around to the garage to get into my basement.
21:13 22 Jan 18
I sent an e-mail to your reviewing system, which I was told, upon it's completion would not be read. You had addressed your inquiry to Mark Hall of Hall Design Group here in Essex, N.Y. with whom I collaborated on the construction of our home, for which the stair case was... ordered, and, although I forwarded your e-mail to him, he did not respond. I suspect he may be on vacation, but I forwarded the followup to him as well, and I'm sure you will hear from him at some point soon.As you will see in the copy of my message to Mark, your staircase was a perfect contribution to our project. With THANKS and cheers,Steven Kelloggread more
18:46 22 Jan 18
Good product, not to difficult to install and looks very impressive.
16:00 22 Jan 18
The online design person really took our project seriously. He asked important questions and made suggestions that were useful and improved the outcome, such as suggesting adding extra balusters for added safety for the small grandchildren. The whole project went perfectly even... though we were 3000 miles apart.read more
14:56 22 Jan 18
I am very happy with the spiral stairs we ordered from Paragon Stairs. They were a pleasure to work with . I provided the lady the measurements at the stairs location, she sent me options, I picked out the model stairs we wanted and sat back and waited. The stairs arrived on a... pallet. My brother and I spent one day installing the staircase and it mounted perfectly. It was the first time we had ever installed ANY stairs and they went up without a single hitch. Very high quality stairs and easy to install. What more can you ask for.read more
16:15 20 Jan 18
It is wonderful for grandchildren to use as they go to the fort/loft in our home. Even grandma is confident the stairs are safe and sturdy for all. Fun to install and fit exactly as it should.
21:09 19 Jan 18
Great product 100 % Satisfied. Wish there was a location in the Chicago land area. But it's ok. The shipping process went well. Thanks. Look forward to doing more business with you in the future.
19:50 19 Jan 18
Stairs arrived on time and assembly was a snap! Perfect choice.
12:01 19 Jan 18
Professional on the phone , good quality materails, easy to install, fair price
01:07 18 Jan 18
Would highly recommend this is a solid staircase. It was a fun project setting it all up, went very smooth. The directions where clear, with 2 people and a day had it installed. This is a favorite of niece and nephew to hang out on and play on. I am very pleased with the... staircase can not explain enough how solid this staircase is.Note: Add building a spiral staircase to the list of things you would never think would do!!!!!!read more
22:40 16 Jan 18
What a great company and what a great product! You can't beat the price for this quality of a product. It takes some skill and time putting together. I wish there was an assembly video as I had to do some guesswork. I made it work and am very happy with it. If you have pets... going up and down the stairs I would suggest putting some non-slip tread tape down on each step, my dog almost fell off the side!read more
21:57 16 Jan 18
We needed a set of stairs for a houseboat that would not limit our deck space and we were able to order a set that went perfectly in our space. Great advice from the Paragon team and assistance with the order. Stairs look great and all we need now is some snow and rain in... California!read more
Lorrie Jno inhibiteffcoat 1
16:19 16 Jan 18
Purchased Spiral Staircase. Extremely please with service as the ordering was easily done and delivery was in a timely manner. now enjoying our upstairs floor. highly recommend paragon.
14:38 16 Jan 18
We LOVE our amazing spiral staircase. It is definitely a conversation piece at our studio!
14:29 16 Jan 18
This experience was fantastic from start to finish. My rep walked me through several suggestions and options and asked for pictures and measurements ensuring that I received exactly what I needed. The assembly was simple and our staircase is now the main focal point in the... apartment!read more
03:30 16 Jan 18
Great stairs & they fit really good! The employee that I worked with was very knowledgeable and also very helpful. I would use them again!
22:24 14 Jan 18
Spiral stairs were delivered promptly and professionally
21:22 14 Jan 18
High quality spiral and designer staircases at below market average. Easy installation and very sturdy. Aesthetically pleasing from the cheapest model all the way to the wider top end models with custom treads and railings available. Don't get ripped off purchasing from... overpriced dealers, Paragon Stairs produce high quality easily assembled with many customization options for spiral and decorative staircase. This is not a paid review just an extremely satisfied customer impressed with the product.read more
21:21 13 Jan 18
Excellent kit. Recommend: Shorten landing railing by 3/4" to allow sheet rock-over-framing to clear the metal. Otherwise require the landing to be spaced at least 3/4" out away from the potential wall.
15:53 13 Jan 18
We had a VERY tight shaft with which to get a spiral staircase in and Paragon was the right solution. The only drawback I see to the staircase is the railing which I wish was of better material for the money we paid.
19:40 02 Jan 18
Stairs are great for a small space which is what i was looking for. Improvement would be better installation instructions. My contractors are very experienced people and had trouble figuring out how to install correctly. Maybe an online video of installation would help. But the... stairs are great. Exactly what i needed.read more
Ruth Anne O.
19:36 02 Jan 18
We love our staircase from Paragon Stairs! Ours is an indoor primed code stair, leading from our walk-in closet up to the loft. Directions we're easy and we had all the parts we needed. I would highly recommend this stair!
18:38 01 Jan 18
As a custom home builder we demand our business partners be highly skilled and knowledgeable. After speaking with a few other suppliers we chose Paragon for our spiral stair case package. Best decision we could have made. Paragon exceed our expectation from beginning to end! I... would highly recommend Paragon for your stair case needs! JOHN ROBB Custom Homes, Inc.read more
15:41 26 Dec 17
Stairs were easy to assemble and have a clean finish. Was frustrated that there is a factory pickup fee but aside from that, great product.
15:40 26 Dec 17
Quality stairs! Great customer service! The only reason it's not 5stars is because some of the instructions were not correct but customer service came to the rescue and sent me information and walked me through some of the installation.
14:18 22 Dec 17
I had an amazing experience with Paragon. Not only was the sales rep extremely understanding of my complex situation but also worked to make sure that I was able to get a product that worked for my space and actually recommended a slightly less expensive option after going... through all of the challenges.read more
21:12 20 Dec 17
Great looking , representative was very helpful , walked us thru the whole process.
15:55 21 Nov 17
I'm a residential outdoor living remodeler in Austin, TX. First time to go with a per-fabricated spiral stair due to concerns over code compliance. I could not have been happier with the product, support, service, features, and result. My customer was very pleased and all... around great result.read more
21:15 24 Oct 17
Had a great experience designing and getting this spiral stair for my home..
01:37 24 Sep 17
I would highly recommend this company! Not only is their product excellent but their customer service is superior. I worked with Joe Schikal directly and he went above and beyond to ensure that I had a positive and smooth experience. Joe went as far as assisting me on his day... off. I would definitely purchase from them again!read more
15:36 21 Sep 17
Excellent Product., Very heavy duty spiral staircase. Great customer service.
21:04 07 Aug 17
I was scared to order a set of steps from a online seller. I called to get a quote and was pleasantly surprised how responsive they were to my questions. I sent my plans to Jeff and he set me up with the steps we needed. We ordered our steps before construction on our house... started. During construction our contractor decided to make some changes to our plans and our steps were now wrong. I was freaking out and I called Jeff and he was able to send me an updated layout that just required us to turn the steps 90 degrees. We love our steps. I couldn't believe how heavy duty they are. They were easy to assemble and went together quickly. I will definitely purchase from Paragon Stairs again.read more
Carolina de A.
02:46 10 Jul 17
Look at our lovely Spiral Stairs!! From Pennsylvania to Florida and everything came out as promised! Thank you very much, Mr. Fennelly for your guidance and personal attention.The delivery was perfect, the assembly took a whole day but was worth it. Solid, great quality and... elegant design. Highly recommended!read more
22:57 01 May 17
First off, this is Geno Guerra. Let it be known that service, patience(I'm a Pain in the butt) integrity, honesty, knowledge and more was as good as it gets. Any other projects we do that requires Paragon is settled. We will look no further. I really couldn't be more pleased... the way our project worked out. I say "our" project because that's how Brian treated it. He cared about the outcome as much as we did. If I say any more people are going to think I own Paragon. Thank you Paragon, thank you Brian and God bless you all 6 starsread more
20:07 24 Apr 17
Experts in their field and very easy to work with. They helped me in picking out the perfect stairs for my location. Ran into a few hiccups during the installation, but I called them up and they took care of me immediately. Highly Recommend!
20:51 20 Jan 17
I ordered a primed staircase to replace a decrepit wooden staircase to open up the patio beneath our deck. Their customer service is excellent. Brian even took time out of his day to set up a GoTo Meeting webinar and explain the different options and how it would be... installed.The staircase came in a large box on a pallet and the one-piece steel pole. I painted the staircase white and assembled it mostly on my own. However, it did require the assistance of two other guys to lift the pole, treads, and platform into position. If you plan to paint the exterior staircase, I would caulk each tread around the pole. I did not do this at first and it wasn't long before unsightly rust ruined the beautiful paint job on the pole.Overall, it was a great purchase and a fairly straightforward install.read more
16:31 18 Nov 16
Paragon was easy to work with, they provided up from information, clarification and great follow up on my questions. It turned out as Paragon described. I had my 2 sons help load the treads on the pole then I assembled it by my self over 3 partial days. I made a plywood height... template to simplify the assembly process. This sped up the assembly for me. I am over 60 years old, so If I can do it you can do it.read more
20:36 19 Aug 16
Quality staircase, and great customer service reps and salespeople. Their delivery timeline was accurate and it's a solid set of stairs! Thanks!
Carol Nam K.
13:20 08 Jul 16
Good guide from start to feed back.Very nice service.Stair is very good and strong.I put stair from basement to 1st floor.After I put, air circulation is active and I enjoy basement.It's not storage anymore.I strongly recommend to install it.One thing to advice is put... label sticker to bottom of pole.It's very sticky and hard to remove, still some sticky thing left to pole.read more
22:52 20 Jun 16
Had some issues but the customer service resolved them.
21:30 15 May 16
Great company they were willing to let me pick up the stairs when I was in Pennsylvania so that I didn't have to ship them. The stairs were very easy to put together and fit nicely.
14:29 11 May 16
WE purchased four sets of spiral stairs for our treehouses at a Girl Scout Camp. They are perfect. It took 2-3 men about a half a day to assemble one set. It takes detailed oriented folks to do so but it is not too difficult.I would suggest getting the diamond pattern... tread for the stairs if you have the time to wait for them. We added slip strips on the stairs to be on the safe side. Our stairs are on the center of the treehouses so will not get direct weather. We built wooden walls around the top of the stairway hole for safety.I would highly recommend these stairs and this company. They were a please with whom to work.read more
Deer Flat C.
16:34 10 May 16
We are very happy with the product. We had it quickly, good instructions, easy install and excellent follow up!
21:10 26 Feb 16
Very happy with our staircase. It's solidly built and looks great. Installation was easier than expected. Customer service was fantastic with helping us order the right staircase and with answering installation questions.
19:54 23 Feb 16
We loved working with this company! If we lost anything they were quick to help us get it replaced. They even rushed our order over the Xmas holiday's and made us feel like we were top priority!!!We would use them again no doubt! That Brett is awesome!
16:08 17 Feb 16
Very happy with everything . customer service was great would use them again.