I purchased some Paragon Stairs to replace a rather unsafe ladder that was used to access a sleeping loft in a second home. I would preface this review with the fact that I purchased with cost in mind and from the bottom of the price scale. The ordering process was easy, I had an in person customer representative answer my questions in less than a day and they walked me through the various benefits and limitations of the stairs I purchased. The delivery was delayed slightly due to weather, but promptly rescheduled. I recommend ordering the tailgate lift option on delivery and be ready to in terms of where you are taking delivery/storing etc. as they are heavy.In terms of product, I feel that I got more than my moneys worth in terms of looks and function and was not left felling that I had been promised more than I got, which often occurs with online purchases. My contractor installed the stairs, not me and he thought the installation was "ok" in terms of ease, but he got them up in a day.Overall a great experience.
17:28 07 May 21
I am happy to get a spiral staircase from Paragon. It fits very well.There are two things that I didn't like are:1. It took me two months to receive.2. I paid lots of money for shipping. (Almost half of the price of the staircase)
17:25 07 May 21
We have not installed the stairs yet, so I cannot comment on the process. Everything was fine with the ordering and pickup.
14:57 06 May 21
Kevin Reagan with Paragon Stairs was a huge help in making this happen for our daughter’s condo. She has a loft and the spiral stairs is perfect! Great quality and great value. He took the time to listen to what we need and addressed all our questions. The only hiccup was the shipping company they use. The shipping company called the morning of the scheduled delivery and said they have to postpone delivery which was a huge inconvenience because we had already scheduled the handyman to put it together. The shipping cost was over $300 and we expected better service for that. Kevin asked their customer service to respond to my complaint but never really heard back.
01:59 06 May 21
I purchased and installed one of their modular stair systems with cable railing. Everything fit perfectly and looked great. They were very helpful in the design process to ensure it would be exactly what I needed. I will definitely consider them for future projects.
21:52 04 May 21
The company was top notch, first class all the way. The only issues was the stairs was late. But I don't thing that was Paragon's fault.
16:53 04 May 21
I spoke with someone about the stairs that I needed, measured the hole that I had and sent pictures. The service and communication was excellent! The instructions were easy when it was time to install the stairs. The only thing I would say is that the Allen screws didn’t go all the way through and I had to retap most of them.I am so happy and impressed with how the stairs came out and I do let everyone know it’s Paragon.Lastly I just want to say I purchased a product and ordered it with the information given and it came out beautifully!! Thank you!!!
17:17 03 May 21
Le résultat est très bien. Il est important d'avoir quelqu'un d'expérience pour l'installation. Merci, satisfait!
19:14 29 Apr 21
I’m very happy with the product. Came well packed with no damage whatsoever!Installation was fast and easy as well.There is space to for improvement in customer service- no response to emails, you need to call up.
11:30 09 Apr 21
Ordered a dbl stack staircase and railing. Fit and looks great. Not cheap but you get what you pay for .
19:39 16 Mar 21
Very helpful and responsive
02:50 10 Mar 21
Overall good experience
Erik Van E.
17:03 05 Mar 21
A really smooth process and high-quality result! I worked with Kevin Reagan, who used my photographs to walk through the design and ordering. Then I got step-by-step updates and instructions. Everything arrived on time and in excellent condition. Kevin even provided installation "pro tips" for getting it just right. A perfect result!
00:44 04 Mar 21
Sales Rep was knowledge and easy to Install.Stephanie and Charles Massarelli
05:37 03 Mar 21
Very helpful with design for our project for our remote cabin, they got on a zoom call to show us on our pictures how it would work. My only complain is that when the stairs came in, it would have been nice if the instructions had a summary for what tools would be required for the whole project. I thought I had gone through the whole set of instructions to check for what tools were needed, but sure enough, when we got out there to install, we were missing an allen wrench. We were several hours from home or from any stores, so we were almost unable to complete our installation until we came up with a fix for the missing tool.
20:10 01 Mar 21
Their customer service is top notch. The stair turned out great and I love them. Not too hard to install but I would say their instructions could use some improvement. Some steps were missing or not well explained. I figured it out but I'm sure if I had called to ask, I would have gotten excellent help. I will add that I had a ton of extra screws and hardware. This was awesome as I did lose it break a few. I even had an extra center pole section. It was so much extra that I was concerned I was doing something wrong. So a quick comment in the instructions saying "you may have extra hardware" would go a long way.Also it was awesome to have a domestic option compared to the imported stuff that Home Depot sells.
03:04 28 Feb 21
High quality product. A bargain. Very sturdy and easy to install. I will definitely order more of these stairs
19:07 26 Feb 21
We received our spiral and at first was unsure it was shipped correctly, but with a couple of phone calls we had it figured out and installed. It looks awesome and it is very sturdy and safe.
17:03 26 Feb 21
Stairs were shipped in a timely fashion with no damage, and install went well based on directions.
16:41 26 Feb 21
We had been looking for a staircase solution for a long time until we stumbled on Paragon. Their staff was very knowledgeable, courteous, and responsive. The stairs were easy to set up, and look gorgeous.
20:51 25 Feb 21
20:31 24 Feb 21
I am so pleased with this company, the workmanship and service was excellent.From design to delivery was very well organized and stress free.Thank you Paragon for my beautiful spiral stairs.
22:38 23 Feb 21
Very nice Company to work with and would recommend them totally
20:14 23 Feb 21
Entire experience ( ordering, in house reps help, shipment on pallet, quality of materials) all was better than I expected.
19:17 09 Feb 21
Ordering our spiral staircase was an easy process. We had a sales rep help us thru the order. He drew up some drafts to the drawings and ensured all our questions were answered promptly. The spiral staircase we ordered had to pass code, which is the reason why we were getting it. Everything worked out from the ordering to the delivery. The only problem we had when installing the staircase ourselves is the instructions that comes with the shipment were not that great. Things could be a lot clearer, especially installing the first step, which is a slightly different size than the rest. We got halfway when we realized the first step was in the middle, which was shorter than the rest. There could also be more additional screws that they could include, because we were short one screw since it was a bad screw that was shorter, so it would not go thru. Additional screws would definitely help out in such cases and I don't think that would be an expensive thing.
12:59 04 Feb 21
Matter was resolved
19:58 25 Jan 21
Kaheim with Paragon Stairs was very helpful and honest. Thank you for all your help.
04:52 06 Jan 21
The stairs are good quality and the assembly was not too difficult. Instructions were okay but not great. We only had trouble with the handrail and because it's assembly was difficult we had to bend the rail multiple times and this caused paint to come off the handrail. That is my only complaint and otherwise I would have given 5stars.Staff was easy to order from and polite. They made ordering a custome stair easy.It took a while to arrive but they were up front about delays due to covid and very close on thier shipping estimate.All in all very happy and would order again but I think I would just get the aluminum handrail with no paint.
13:43 03 Jan 21
The stairs we're fabricated and delivered as advertised. I am very impressed by how sturdy they are once assembled, it is a solid structure! Assembly was straight forward and the instructions were sufficient. Customer service was very responsive to answer questions. I am very pleased by how they look, and the access they provide to my deck.There were two quality issue I had to work out, two of the treads did not have threads in the set screw holes. Two bottoming taps later I was able to thread them with difficulty. A couple the main ballisters had their mounting holes different from the others, but there was adjustability to bring them up to the handrail.
12:04 02 Jan 21
Perfect fit great quality
16:10 28 Dec 20
After initial difficulties, Customer service contacted me and replaced the parts at the company's expense, so I am changing my rating. The issues that I had have now been remedied.
14:06 27 Dec 20
We purchased The Gateway for a loft in our home and we were skeptical as it was the cheapest DIY option on the site. However, the stairs are gorgeous and sturdy.The railing is made of a rickety-lookin piece of plastic which we do not think matches the quality of the stairs, but if you want to pay an extra $500 (total) you can get an aluminum railing.We got slightly defective stairs (a portion of the metal that attaches to the center column was not sanded down, when it should have been), which required special tools to fix and added hours to our install. That sucked, and customer service was like pulling teeth to rectify it...but they did refund us a small amount.All in all, dealing with the company was a hassle, but the stairs are worth it!!
15:58 24 Dec 20
Communication with the company started out great. Put 50% down ($4500) up front. As time went on I tried to communicate a few times. Crickets. I started to think it was a scam only because nobody was getting back to me. In the end the stairs and railing delivered. Installation instructions were a little vague, but did get everything installed . Quality was great and the overall project looks fantastic. My only ding would be for the company to communicate with the customer better.
15:55 24 Dec 20
The sales man that I worked with was knowledgeable and kind. It made a process that could have been complicated go smoothly and our stairs fit beautifully.
17:50 13 Nov 20
Only buy stairs from this company .They are amazing .
17:26 13 Nov 20
Very good quality stairs.
17:30 04 Nov 20
I love my spiral stairs. I looked at several companies and chose Paragon for their quality and the design selections. The manufacturing part took longer but it was due to delays related to COVID19. The installation team lead Douglas was great and it was beautifully installed.
23:48 10 Oct 20
Great customer support from start to finish: spot on in determining height requirements and worked within my budget, quick turnaround from time of order to delivery, slight hiccup with actual delivery but Paragon stepped up and adjusted cost accordingly, another hiccup with a missing part and once again Paragon made it right with minimal time delay. Great overall experience. Numerous compliments regarding the spiral staircase.
18:53 24 Sep 20
They did a great job they showed up on time and communicated about what they were doing every step of the project.
13:46 22 Sep 20
I had gorgeous custom made spiral stairs made for my two story library. The design process, the quality of work was absolutely wonderful. Just 2 weeks late in delivery. The only slight improvement would be a labeling of each piece to be assembled. The 3d drawings were helpful, but it would have been much easier with a bit better labeling. Overall thrilled with outcome and quality.
18:47 04 Sep 20
Just what we needed in our treehouse! It went together pretty easily and looks great
04:14 04 Sep 20
Had a great experience with Paragon. Very high quality end product. The spiral stairs get many compliments. I went with steel and hickory; very nice. I saved quite a bit of money by spray painting the primed steel myself. Great support through the design process. Also great customer service - I had received a few treads with some deep scratches and they were promptly replaced. The installation took quite some time to do it right but came out very well in the end. Highly recommend!
03:11 27 Aug 20
Great spiral stairs. The sales and shipping departments were very helpful with getting the right stairs and making sure it was delivered on time. The stairs were used to replace an unsafe ladder to a loft area in a small condo. I purchased the economy stairs which are extremely narrow and not easy to maneuver. If I had to do it again I would have upgraded to the next level to have ease of use.
18:15 24 Aug 20
Pleasantly surprised a build quality. Installation was straight forward.Looks great. I highly recommend .