I am so pleased with this company, the workmanship and service was excellent.From design to delivery was very well organized and stress free.Thank you Paragon for my beautiful spiral stairs.
22:38 23 Feb 21
Very nice Company to work with and would recommend them totally
20:14 23 Feb 21
Entire experience ( ordering, in house reps help, shipment on pallet, quality of materials) all was better than I expected.
19:17 09 Feb 21
Ordering our spiral staircase was an easy process. We had a sales rep help us thru the order. He drew up some drafts to the drawings and ensured all our questions were answered promptly. The spiral staircase we ordered had to pass code, which is the reason why we were getting it. Everything worked out from the ordering to the delivery. The only problem we had when installing the staircase ourselves is the instructions that comes with the shipment were not that great. Things could be a lot clearer, especially installing the first step, which is a slightly different size than the rest. We got halfway when we realized the first step was in the middle, which was shorter than the rest. There could also be more additional screws that they could include, because we were short one screw since it was a bad screw that was shorter, so it would not go thru. Additional screws would definitely help out in such cases and I don't think that would be an expensive thing.
12:59 04 Feb 21
Matter was resolved
19:58 25 Jan 21
Kaheim with Paragon Stairs was very helpful and honest. Thank you for all your help.
04:52 06 Jan 21
The stairs are good quality and the assembly was not too difficult. Instructions were okay but not great. We only had trouble with the handrail and because it's assembly was difficult we had to bend the rail multiple times and this caused paint to come off the handrail. That is my only complaint and otherwise I would have given 5stars.Staff was easy to order from and polite. They made ordering a custome stair easy.It took a while to arrive but they were up front about delays due to covid and very close on thier shipping estimate.All in all very happy and would order again but I think I would just get the aluminum handrail with no paint.
13:43 03 Jan 21
The stairs we're fabricated and delivered as advertised. I am very impressed by how sturdy they are once assembled, it is a solid structure! Assembly was straight forward and the instructions were sufficient. Customer service was very responsive to answer questions. I am very pleased by how they look, and the access they provide to my deck.There were two quality issue I had to work out, two of the treads did not have threads in the set screw holes. Two bottoming taps later I was able to thread them with difficulty. A couple the main ballisters had their mounting holes different from the others, but there was adjustability to bring them up to the handrail.
12:04 02 Jan 21
Perfect fit great quality
16:10 28 Dec 20
After initial difficulties, Customer service contacted me and replaced the parts at the company's expense, so I am changing my rating. The issues that I had have now been remedied.
14:06 27 Dec 20
We purchased The Gateway for a loft in our home and we were skeptical as it was the cheapest DIY option on the site. However, the stairs are gorgeous and sturdy.The railing is made of a rickety-lookin piece of plastic which we do not think matches the quality of the stairs, but if you want to pay an extra $500 (total) you can get an aluminum railing.We got slightly defective stairs (a portion of the metal that attaches to the center column was not sanded down, when it should have been), which required special tools to fix and added hours to our install. That sucked, and customer service was like pulling teeth to rectify it...but they did refund us a small amount.All in all, dealing with the company was a hassle, but the stairs are worth it!!
15:58 24 Dec 20
Communication with the company started out great. Put 50% down ($4500) up front. As time went on I tried to communicate a few times. Crickets. I started to think it was a scam only because nobody was getting back to me. In the end the stairs and railing delivered. Installation instructions were a little vague, but did get everything installed . Quality was great and the overall project looks fantastic. My only ding would be for the company to communicate with the customer better.
15:55 24 Dec 20
The sales man that I worked with was knowledgeable and kind. It made a process that could have been complicated go smoothly and our stairs fit beautifully.
17:50 13 Nov 20
Only buy stairs from this company .They are amazing .
17:26 13 Nov 20
Very good quality stairs.
17:30 04 Nov 20
I love my spiral stairs. I looked at several companies and chose Paragon for their quality and the design selections. The manufacturing part took longer but it was due to delays related to COVID19. The installation team lead Douglas was great and it was beautifully installed.
23:48 10 Oct 20
Great customer support from start to finish: spot on in determining height requirements and worked within my budget, quick turnaround from time of order to delivery, slight hiccup with actual delivery but Paragon stepped up and adjusted cost accordingly, another hiccup with a missing part and once again Paragon made it right with minimal time delay. Great overall experience. Numerous compliments regarding the spiral staircase.
18:53 24 Sep 20
They did a great job they showed up on time and communicated about what they were doing every step of the project.