Google Rating

4.4

Based on 717 reviews

Paragon Stairs

4.4

Jeff G.

19:02 26 Jul 21

We love our stairs. It took a while to get them. We originally quoted 9 weeks and they showed up at 12 weeks, but all that is fine because they’re great quality and look awesome. Scott was great to work with and kept in touch along the process. Very sturdy. We went with a 5’ wide diameter stairs, black powder aluminum stairs that will last forever. Thanks!

Jeff L.

18:16 19 Jul 21

My custom order steel spiral stair are of a very high quality grade steel. That assessment came from the mechanic that worked with me installing them. They are solid! and even more impressive in person. Minor issues, I was missing a bag of set screws, and one of the steps the holes were't tapped out with threads. I would recommend at every point there is a hole drilled into the steel..and there's a lot of drilling for those balusters.. you take the time to use the provided touch up paint to cover exposed steel as best you can or you will get minor rust bleed. You don't want rust forming under the powder coat. I also krylon painted the center pole that is covered for the most part..but I assume could start to rust and bleed rust all the down to the base. I may regret not going all aluminim to save money, only time will tell. I'm going to have to say it's an advanced job for DIY project. My friend that's an auto mechanic had some power tools that made it manageable. I recommend a good cutter to make quick work of the balusters that need cut to fit based on the hand rail. It took two of us three days to complete. The provided hand rail is aluminum, and it comes coiled. It's a real bear hand bending it into position. You have to work that hand rail and screw it to 1/3 of the balusters that you install prior. As you work the hand rail (from the middle outward), the leveled balusters get knocked off level, so you have to re-align and make sure balusters are vertical before attaching to the hand rail one by one. This was tough for two guys, and we had to use brute force to make that hand rail malleable. The other 2/3rds provided balusters need cut to fit according to the handrail position. This was the most time-consuming part of the insulation. We do love the result, and like I mentioned this thing is solid.

Lynda F.

14:40 16 Jul 21

Beautiful staircase that added character and style to our home. We all love it.

Evelyn H.

16:21 24 Jun 21

Edit: I was contacted by Mike Taylor who promptly resolved this issue to my satisfaction. He also told me that Chris had been let go due to conduct, so going forward I could work directly with Mike. —————————original post: I ordered a double flight of spiral stairs and submitted the plan details to the city. The city did not approve the double, but only approved a single flight. I was told in advance by the sales rep Chris that if the city were not to approve the configuration then we could definitely get a refund or revise the order. "As long as we're not cutting steel yet we can make changes or cancellations," he said. After hearing from the city, I contacted him numerous times to arrange the refund and revision, to no avail. I even contacted a supervisor and left a voicemail, but never heard back. I am extremely disappointed in this company, and would not trust them.

Brad J.

17:16 23 Jun 21

The stair kit I received was very nice but the wrong color. Paragon Stairs helped rectify the issue and my loft turned out wonderful with the spiral stairs they sold me.

Charlene E.

15:02 22 Jun 21

I am always concerned about using a company I know nothing about and having to trust reviews, plus sales people will tell you anything to get a sale. However, the stairs came in great condition, all parts were there, were pretty easy to put up and they have been up about 3 weeks now and all is great. I have already referred Paragon to a family member.

Donna K.

11:57 19 Jun 21

The spiral stairs are in and they are both beautiful and functional. From my initial phone call to the delivery my experience went smoothly. The sales staff was very knowledgeable and provided amazing assistance in choosing the correct stairs for the job. Installation went well and they look terrific.

Tim F.

21:35 18 Jun 21

Very Professional and Great service.They were very easy to work with and on time with all aspects of the job. Would highly recommend them.

JC J.

00:55 18 Jun 21

Thank You for helping me walk through the process!

Digger D.

13:44 17 Jun 21

very good experiencemelissa was excellant at resolving any problems that came up

Joseph M.

03:40 04 Jun 21

The sales rep was great and very helpful in all aspects. The stairs were perfect and the installation was pretty straight forward. The only complaints that I have is the quality of workmanship and QC for the hand rails that go around the stair well. We had to reorder due to bad welds and paint. When the new railing arrived it had the same issues that the first ones did. I have been waiting two days for a response from customer service but have not heard anything yet. The only other thing was some of the instructions were not included in the package and customer service was not able to find or help with this. We had to improvise to complete the job. That said I would still recommend Paragon.

Adam L.

14:48 31 May 21

So easy to work with. Got exactly what I wanted, at a great price, and delivered in record time. Highly recommend!

Timothy V.

21:30 26 May 21

First time eating here. Great food everyone was happy.

Kristin L.

18:53 26 May 21

Excellent set of stairs. very easy to set up. Took a handyman one day to do it. They look terrific!

DOUG M.

21:18 18 May 21

Stairs were well made and easy enough to install. Most difficult part of the installation was having to hand bend the railing. I wish the railing was preformed sections. Having to hand bend a 1.25 aluminum continuous tube without kinking or distorting it isn't easy. Would recommend overall though.

Carl R.

15:55 18 May 21

I haven't installed my stairs yet so I can't comment on the actual product but the rest of the processes was handled very well by Paragon. The sales rep was great. I needed assistance figuring out exactly how the stairs would spiral as I have obstacles I need to avoid. The hand off to procurement and shipping went smoothly all the way through my receipt of the stairs. Great job so far.

Angela R.

22:32 17 May 21

Beautiful product! I love my new stairs!!

chris T.

16:52 17 May 21

We received our stairs much faster than expected. We were able to work with Blaise over the phone and had a solution for our particular design in minutes. Highly recommend working with him and Paragon.Chris

Allison M.

00:56 14 May 21

I custom ordered a spiral stair set. Great quality, straightforward to assemble, and it arrived earlier than scheduled. Very happy with the process and outcome!

Rita L.

21:57 11 May 21

Steve’s zoom call helped us choose right model and flow of stairs, stairs arrived in a timely fashion with easy to follow directions(of course it helped that my brother is a contractor!) my brother and I assembled the ten foot basic stair in six hours with a minimum challenge, Quality and eye appeal is great,,

Lisa W.

21:12 11 May 21

We have not installed year, everything arrived and looks very substantial.

Scott M.

18:09 07 May 21

I purchased some Paragon Stairs to replace a rather unsafe ladder that was used to access a sleeping loft in a second home. I would preface this review with the fact that I purchased with cost in mind and from the bottom of the price scale. The ordering process was easy, I had an in person customer representative answer my questions in less than a day and they walked me through the various benefits and limitations of the stairs I purchased. The delivery was delayed slightly due to weather, but promptly rescheduled. I recommend ordering the tailgate lift option on delivery and be ready to in terms of where you are taking delivery/storing etc. as they are heavy.In terms of product, I feel that I got more than my moneys worth in terms of looks and function and was not left felling that I had been promised more than I got, which often occurs with online purchases. My contractor installed the stairs, not me and he thought the installation was "ok" in terms of ease, but he got them up in a day.Overall a great experience.

Mehdi H.

17:28 07 May 21

I am happy to get a spiral staircase from Paragon. It fits very well.There are two things that I didn't like are:1. It took me two months to receive.2. I paid lots of money for shipping. (Almost half of the price of the staircase)

Elizabeth E.

17:25 07 May 21

We have not installed the stairs yet, so I cannot comment on the process. Everything was fine with the ordering and pickup.

Anna P.

14:57 06 May 21

Kevin Reagan with Paragon Stairs was a huge help in making this happen for our daughter’s condo. She has a loft and the spiral stairs is perfect! Great quality and great value. He took the time to listen to what we need and addressed all our questions. The only hiccup was the shipping company they use. The shipping company called the morning of the scheduled delivery and said they have to postpone delivery which was a huge inconvenience because we had already scheduled the handyman to put it together. The shipping cost was over $300 and we expected better service for that. Kevin asked their customer service to respond to my complaint but never really heard back.

Aaron R.

01:59 06 May 21

I purchased and installed one of their modular stair systems with cable railing. Everything fit perfectly and looked great. They were very helpful in the design process to ensure it would be exactly what I needed. I will definitely consider them for future projects.

Bracey T

21:52 04 May 21

The company was top notch, first class all the way. The only issues was the stairs was late. But I don't thing that was Paragon's fault.

Vivian Z.

16:53 04 May 21

I spoke with someone about the stairs that I needed, measured the hole that I had and sent pictures. The service and communication was excellent! The instructions were easy when it was time to install the stairs. The only thing I would say is that the Allen screws didn’t go all the way through and I had to retap most of them.I am so happy and impressed with how the stairs came out and I do let everyone know it’s Paragon.Lastly I just want to say I purchased a product and ordered it with the information given and it came out beautifully!! Thank you!!!

Isaniel C.

17:17 03 May 21

Le résultat est très bien. Il est important d'avoir quelqu'un d'expérience pour l'installation. Merci, satisfait!

Marcin H.

19:14 29 Apr 21

I’m very happy with the product. Came well packed with no damage whatsoever!Installation was fast and easy as well.There is space to for improvement in customer service- no response to emails, you need to call up.

Larry F.

11:30 09 Apr 21

Ordered a dbl stack staircase and railing. Fit and looks great. Not cheap but you get what you pay for .

Nieves M.

19:39 16 Mar 21

Very helpful and responsive

dawid C.

02:50 10 Mar 21

Overall good experience

Erik Van E.

17:03 05 Mar 21

A really smooth process and high-quality result! I worked with Kevin Reagan, who used my photographs to walk through the design and ordering. Then I got step-by-step updates and instructions. Everything arrived on time and in excellent condition. Kevin even provided installation "pro tips" for getting it just right. A perfect result!

Stephanie M.

00:44 04 Mar 21

Sales Rep was knowledge and easy to Install.Stephanie and Charles Massarelli

Barb C.

05:37 03 Mar 21

Very helpful with design for our project for our remote cabin, they got on a zoom call to show us on our pictures how it would work. My only complain is that when the stairs came in, it would have been nice if the instructions had a summary for what tools would be required for the whole project. I thought I had gone through the whole set of instructions to check for what tools were needed, but sure enough, when we got out there to install, we were missing an allen wrench. We were several hours from home or from any stores, so we were almost unable to complete our installation until we came up with a fix for the missing tool.

Colleen M.

20:10 01 Mar 21

Their customer service is top notch. The stair turned out great and I love them. Not too hard to install but I would say their instructions could use some improvement. Some steps were missing or not well explained. I figured it out but I'm sure if I had called to ask, I would have gotten excellent help. I will add that I had a ton of extra screws and hardware. This was awesome as I did lose it break a few. I even had an extra center pole section. It was so much extra that I was concerned I was doing something wrong. So a quick comment in the instructions saying "you may have extra hardware" would go a long way.Also it was awesome to have a domestic option compared to the imported stuff that Home Depot sells.

Monty D.

03:04 28 Feb 21

High quality product. A bargain. Very sturdy and easy to install. I will definitely order more of these stairs

Cindy F.

19:07 26 Feb 21

We received our spiral and at first was unsure it was shipped correctly, but with a couple of phone calls we had it figured out and installed. It looks awesome and it is very sturdy and safe.

Dan H.

17:03 26 Feb 21

Stairs were shipped in a timely fashion with no damage, and install went well based on directions.

jason G.

16:41 26 Feb 21

We had been looking for a staircase solution for a long time until we stumbled on Paragon. Their staff was very knowledgeable, courteous, and responsive. The stairs were easy to set up, and look gorgeous.

sharon S.

20:51 25 Feb 21

Seamless transaction.

Margaret T.

20:31 24 Feb 21

I am so pleased with this company, the workmanship and service was excellent.From design to delivery was very well organized and stress free.Thank you Paragon for my beautiful spiral stairs.

AbadataComputerCorp

22:38 23 Feb 21

Very nice Company to work with and would recommend them totally

John E.

20:14 23 Feb 21

Entire experience ( ordering, in house reps help, shipment on pallet, quality of materials) all was better than I expected.

Josh M.

19:17 09 Feb 21

Ordering our spiral staircase was an easy process. We had a sales rep help us thru the order. He drew up some drafts to the drawings and ensured all our questions were answered promptly. The spiral staircase we ordered had to pass code, which is the reason why we were getting it. Everything worked out from the ordering to the delivery. The only problem we had when installing the staircase ourselves is the instructions that comes with the shipment were not that great. Things could be a lot clearer, especially installing the first step, which is a slightly different size than the rest. We got halfway when we realized the first step was in the middle, which was shorter than the rest. There could also be more additional screws that they could include, because we were short one screw since it was a bad screw that was shorter, so it would not go thru. Additional screws would definitely help out in such cases and I don't think that would be an expensive thing.

Mike H.

12:59 04 Feb 21

Matter was resolved

Arash K.

19:58 25 Jan 21

Kaheim with Paragon Stairs was very helpful and honest. Thank you for all your help.

Joe D.

04:52 06 Jan 21

The stairs are good quality and the assembly was not too difficult. Instructions were okay but not great. We only had trouble with the handrail and because it's assembly was difficult we had to bend the rail multiple times and this caused paint to come off the handrail. That is my only complaint and otherwise I would have given 5stars.Staff was easy to order from and polite. They made ordering a custome stair easy.It took a while to arrive but they were up front about delays due to covid and very close on thier shipping estimate.All in all very happy and would order again but I think I would just get the aluminum handrail with no paint.

Danny B.

13:43 03 Jan 21

The stairs we're fabricated and delivered as advertised. I am very impressed by how sturdy they are once assembled, it is a solid structure! Assembly was straight forward and the instructions were sufficient. Customer service was very responsive to answer questions. I am very pleased by how they look, and the access they provide to my deck.There were two quality issue I had to work out, two of the treads did not have threads in the set screw holes. Two bottoming taps later I was able to thread them with difficulty. A couple the main ballisters had their mounting holes different from the others, but there was adjustability to bring them up to the handrail.

Timothy D.

12:04 02 Jan 21

Perfect fit great quality

Nancy C.

16:10 28 Dec 20

After initial difficulties, Customer service contacted me and replaced the parts at the company's expense, so I am changing my rating. The issues that I had have now been remedied.

Natalie M.

14:06 27 Dec 20

We purchased The Gateway for a loft in our home and we were skeptical as it was the cheapest DIY option on the site. However, the stairs are gorgeous and sturdy.The railing is made of a rickety-lookin piece of plastic which we do not think matches the quality of the stairs, but if you want to pay an extra $500 (total) you can get an aluminum railing.We got slightly defective stairs (a portion of the metal that attaches to the center column was not sanded down, when it should have been), which required special tools to fix and added hours to our install. That sucked, and customer service was like pulling teeth to rectify it...but they did refund us a small amount.All in all, dealing with the company was a hassle, but the stairs are worth it!!

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