Custom ordered staircase & railing up top. We converted an unneeded closet into access to a new conference room at work. The staircase was critical to making the project work well. Great customer service & great product at a very reasonable price! Very happy customer!
Fixer upper R.
21:28 22 Jul 20
I purchased their spiral stairway and they shipped to Orlando for me. Overall everything from sales to customer service, and delivery was smooth. We experienced some delays in production but it was during the pick of Covid-19 so expected. We also experienced few items... rescheduling for delivery but it didn’t have anything to do with Paragon. It was the 3rd party shipping company. Still their customer service staff were pretty good at answering my calls and following up with the shipping company. Highly recommended.read more
15:00 18 Jun 20
We are so happy with our spiral staircase from Paragon Stairs. Scott was so knowledgeable and easy to work with. We gave him our measurements and sent him a few pictures and before I knew it our stairs were delivered to our front door. They were easy to install and the... instructions were easy to understand. The stairs are very sturdy and well built.read more
14:53 18 Jun 20
Stairs were perfect. A standard landing wasn’t going to work in our situation. Brett was able to design a landing and send design drawings to me in the same day. We highly recommend Paragon and will use them in the future.
17:15 17 Jun 20
Product is great! Shipping expensive!
15:32 12 Jun 20
They were helpful, knowledgeable and worked with my budget. My house had horrible steep stairs that I had almost fell down them a few times I called them death stairs and wanted them gone. I redesigned the area for a much more compact and safe spiral staircase. Paragon stairs... have many different sizes to choose from, I end up going with the smallest size that was still code legal (5'). It ended up being the perfect size and installed the diy black kit. I actually installed it all myself. The main colum is in several pieces that screw together. I installed the square landing on top first using lumber clamped across the top to hold it there and ran a plumb line down got he floor to locate and install the baseplate for the column. I slid each stair piece over the column, screwed on the next column and continued to slide the rest of the stair steps on. The final column was slid down from the landing hole and screwed tight. It was just a matter of spacing all the steps up and securing them to the column. The most time consuming part was actually the railing supports as each one had to cut to length. Overall it does take some skills to do this yourself but if your handy, it's a fun project. Paragon was great to work with and they also made a custom top railing based on my measurements. The stairs look great and even with just the black paint from the factory, the steps are not slippery. If I ever do another on of the spiral staircase projects I would for sure use them again.read more
16:37 11 Jun 20
I purchased the 42 inch spiral stair case and installed myself. i would say you have to have some mechanical ability. Stairs came out just awesome and support from the company was beyond my expectations. Sales staff was great also. They helped me answer all the questions prior... to the sale. Great company and stairsread more
15:34 11 Jun 20
Help with design was superb! Shipping info and follow up was great as was the quality of construction and materials. Although our handrail was damaged by the freight Co. and a couple minor missing parts Paragon's customer service was good . We did have to keep on them for... updates .. but considering them being shorthanded , due to Covid-19, They came thru!We love our new stairs with Oak treads!!!!! Mike and Jean[Thanks Andrew and Coleen!]read more
14:48 11 Jun 20
My experience was great from the initial consultation all the way through to delivery right when I asked for it!
18:13 10 Jun 20
More of a paint job than you realize and the handrail was 2 1/2 inch poly pipe. That was disappointing but the rest of the stairs were great. Ordered a new handrail but it’s really delayed due to Covid. You have to cut each hand rail rod.
15:23 10 Jun 20
Great stairs. Well built/quality. Stairs came in well packed and easy to unpack to assemble.
15:02 10 Jun 20
I ordered a spiral staircase for a house I was remodeling. They emailed me a detail sheet for the different sized spiral staircases as soon as I called so I could keep framing the opening. They were able to walk me through the simple ordering process later that day. It was... quite simple to install - it took myself and another guy about 6 hours. There was an issue with the shipping cost, it was going to be more than they initially told me but they honored the original price and covered the additional cost. They were very professional and easy to work with, I will reuse paragon stairs next time I need to order/install a spiral staircase.read more
14:53 10 Jun 20
Very easy to install! Satisfied with everything!
Brady Van M.
22:01 05 Jun 20
I'm a contractor. Designing the stairs was easy with these guys. Stairs went together well and the clients were happy
00:25 05 Jun 20
Great product and would have given 5 stars if not for some engineering challenges I've discussed with your sells reps.
15:22 03 Jun 20
Extremely impressed with the quality at the price point I chose. Phillip was knowledgeable and the stairs fit EXACTLY as he said they would. I have received nothing but positive comments from everyone regarding the fit and finish of my new spiral stairs!
18:00 02 Jun 20
Greg couldn't have been more helpful.
16:31 29 May 20
Great product, support, company, and followup. Very happy with our stairs!
17:16 14 Apr 20
The whole process of dealing with Paragon was a good one. They were very helpful with the order, communicated during the time of fabrication, staircase assembly and install went very well, and most of all the end product was great. Would work with them again.
13:41 14 Apr 20
One thing I really didn't feel was of quality and certainty wasn't designed very well was the handrail. The PVC piping used, though the lower end option, is too soft to pull any fastener type tight...it deforms, and easily scratches, gouges, and kinks. Worse than that is the... use of toggle bolts at all much less the very light-duty type you include. That connection as a whole is terrible for a number of reasons, but even worse is that the balusters are pre-bent at their tops for the pitch of the stairway way too far in the wrong direction so its impossible to get the rail pulled tight to the baluster, especially with your toggle bolt method that deforms the pipe to the point of pulling through the drill holes, that is, if the tiny threads on the tiny bolt don't strip first. I suggest some type of more universal top angle or hinge/flex top to the balusters with a groove to receive a band clamp that wraps fully around the pipe and baluster top, and really pulls the whole connection together without the drilling, which was a major pain to do while trying to keep the rail in the right position. Think about it!read more
02:16 12 Apr 20
amazing and always on top of things and always following up highly recommend
16:43 09 Apr 20
Wonderful customer service! I was able to easily design a custom spiral staircase over the phone with a Paragon design consultant. The kit came packaged very carefully. Assembly was simple. The stairs are very solid.
15:57 08 Apr 20
Company is awesome! I worked with Scott and he was so patient and helped us figure out which stairs were best for us. Install was fairly easy. Will 100% order from them again. I did shop after for spiral stairs for a while and I am so happy I worked with Paragon Stairs. Highly... Highly recommend!read more
09:02 08 Apr 20
The initial contact was responded promptly and professionally. All questions were answered, with pictures sent to show details. Order was taken, shipping completed, and received timely. The contractor said it was tight, but everything fit in place . We arrived, took one look... and said. WOW! This is just what we wanted. Happy Campers ! Thanks, Mark and Patsy Whiteread more
00:28 08 Apr 20
I placed my order with some basic measurements and the lead time was beat by Paragon. My sales rep was wonderful. Be mindful of tread height as the 9.25” risers are a little tall. And be mindful of the allen head set screws as they are painted and did not thread properly. I... replaced.read more
00:19 08 Apr 20
This is the second spiral staircase from Paragon Stairs that I have used. I wouldn't use any other brand! My sales rep Peter was awesome to work with and very helpful. The stairs ship complete with all necessary parts for assembly. Communication is fantastic and lead times are... absolutely reasonable.read more
21:22 07 Apr 20
I’m loving my spiral staircase. I was nervous to go with the galvanize steel, but it actually looks beautiful and complements my modern house. Scott was a pleasure to deal with answered all of my questions and my contractor’s questions. Great experience😊
The Final Floor, I.
17:40 07 Apr 20
The stairs arrived in a timely manner. All components were there and it was simple to assemble.
17:02 07 Apr 20
Exactly what I wanted. Short a couple of pieces and were sent immediately with no questions asked. Salesman was knowledgeable, helpful and polite.
16:21 07 Apr 20
Excellent experience from design thru fabrication. Installation was simple and we love our new stairs!
16:06 07 Apr 20
Super easy to install, very happy with the product
23:29 12 Mar 20
Had an absolutely wonderful experience with Ralph at Paragon. We replaced a ladder to the loft of our cabin and it is absolutely perfect. It looks stunning and the cost was totally reasonable for the quality. We love it and Ralph was so helpful throughout the whole process!
15:41 05 Mar 20
We needed to install a spiral staircase up to a loft. The Paragon consultant helped us turn our vision into a practical design. The process was really easy, and once the stairs came, the installation process was straightforward.
02:35 04 Mar 20
I develop apartments and have purchased 4 sets of spiral stairs from Paragon in the last 2 years. Fast responses and shipping. I cant buy locally so these guys have been great to work with.
14:03 02 Mar 20
Very good customer service. Easy process from start to finish.
20:06 01 Mar 20
Claudia was great to work with. From 1st phone call to the last, she was available and made the design process very easy and professional.
01:04 01 Mar 20
We've yet to install the stairs, but I can tell from the items delivered that they're quality and that installation will be a breeze. Working with the rep was painless, and he helped address our spiral staircase needs, talked through logistics, and didn't make me feel like I was... being oversold.read more
15:53 29 Feb 20
Very well made,easy to install,would buy from again
15:05 29 Feb 20
The designer was very helpful and very professional. The construction process was quick and delivery was ok. The stairs were somewhat easily installed. There were a few issues, the platform was missing two drilled holes for installation. The instructions showed the drilled... holes but there were none on our metal piece. The instructions were confusing at times, especially when there were many extra bolts which were not labeled (and a few missing bolts - maybe our package came with the wrong bags of hardware). We were able to install the stairs after going to the hardware store for the missing bolts. The railing was also difficult to install, the instructions are not very clear. Overall, we were able to install the stairs in two days with three people. We are very happy with the end product, there was a small amount of swearing during installation but it was manageable.read more
19:29 26 Feb 20
Everything went very smooth from start to finish. Great Product, quality and service..
17:03 26 Feb 20
The salesman was great in helping pick out the right stairs for my job and ensuring the proper design for the application. Everything was as discussed and installation was straight forward and easy with the help of a friend.
17:03 26 Feb 20
Salesmen was very helpful. It arrived on time. Installation was easy. Fit and finish was wonderful. I’ll buy stairs from here again