We are so happy with our spiral staircase from Paragon Stairs. Scott was so knowledgeable and easy to work with. We gave him our measurements and sent him a few pictures and before I knew it our stairs were delivered to our front door. They were easy to install and the... instructions were easy to understand. The stairs are very sturdy and well built.read more
14:53 18 Jun 20
Stairs were perfect. A standard landing wasn’t going to work in our situation. Brett was able to design a landing and send design drawings to me in the same day. We highly recommend Paragon and will use them in the future.
17:15 17 Jun 20
Product is great! Shipping expensive!
15:32 12 Jun 20
They were helpful, knowledgeable and worked with my budget. My house had horrible steep stairs that I had almost fell down them a few times I called them death stairs and wanted them gone. I redesigned the area for a much more compact and safe spiral staircase. Paragon stairs... have many different sizes to choose from, I end up going with the smallest size that was still code legal (5'). It ended up being the perfect size and installed the diy black kit. I actually installed it all myself. The main colum is in several pieces that screw together. I installed the square landing on top first using lumber clamped across the top to hold it there and ran a plumb line down got he floor to locate and install the baseplate for the column. I slid each stair piece over the column, screwed on the next column and continued to slide the rest of the stair steps on. The final column was slid down from the landing hole and screwed tight. It was just a matter of spacing all the steps up and securing them to the column. The most time consuming part was actually the railing supports as each one had to cut to length. Overall it does take some skills to do this yourself but if your handy, it's a fun project. Paragon was great to work with and they also made a custom top railing based on my measurements. The stairs look great and even with just the black paint from the factory, the steps are not slippery. If I ever do another on of the spiral staircase projects I would for sure use them again.read more
15:34 11 Jun 20
Help with design was superb! Shipping info and follow up was great as was the quality of construction and materials. Although our handrail was damaged by the freight Co. and a couple minor missing parts Paragon's customer service was good . We did have to keep on them for... updates .. but considering them being shorthanded , due to Covid-19, They came thru!We love our new stairs with Oak treads!!!!! Mike and Jean[Thanks Andrew and Coleen!]read more
14:48 11 Jun 20
My experience was great from the initial consultation all the way through to delivery right when I asked for it!
18:13 10 Jun 20
More of a paint job than you realize and the handrail was 2 1/2 inch poly pipe. That was disappointing but the rest of the stairs were great. Ordered a new handrail but it’s really delayed due to Covid. You have to cut each hand rail rod.
15:23 10 Jun 20
Great stairs. Well built/quality. Stairs came in well packed and easy to unpack to assemble.
15:02 10 Jun 20
I ordered a spiral staircase for a house I was remodeling. They emailed me a detail sheet for the different sized spiral staircases as soon as I called so I could keep framing the opening. They were able to walk me through the simple ordering process later that day. It was... quite simple to install - it took myself and another guy about 6 hours. There was an issue with the shipping cost, it was going to be more than they initially told me but they honored the original price and covered the additional cost. They were very professional and easy to work with, I will reuse paragon stairs next time I need to order/install a spiral staircase.read more
14:53 10 Jun 20
Very easy to install! Satisfied with everything!
Brady Van M.
22:01 05 Jun 20
I'm a contractor. Designing the stairs was easy with these guys. Stairs went together well and the clients were happy
00:25 05 Jun 20
Great product and would have given 5 stars if not for some engineering challenges I've discussed with your sells reps.
15:22 03 Jun 20
Extremely impressed with the quality at the price point I chose. Phillip was knowledgeable and the stairs fit EXACTLY as he said they would. I have received nothing but positive comments from everyone regarding the fit and finish of my new spiral stairs!
18:00 02 Jun 20
Greg couldn't have been more helpful.
16:31 29 May 20
Great product, support, company, and followup. Very happy with our stairs!
17:38 28 May 20
I purchased the 42 inch spiral stair case and installed myself. i would say you have to have some mechanical ability. Stairs came out just awesome and support from the company was beyond my expectations. Sales staff was great also. They helped me answer all the questions prior... to the sale. Great company and stairsread more
17:16 14 Apr 20
The whole process of dealing with Paragon was a good one. They were very helpful with the order, communicated during the time of fabrication, staircase assembly and install went very well, and most of all the end product was great. Would work with them again.
13:41 14 Apr 20
One thing I really didn't feel was of quality and certainty wasn't designed very well was the handrail. The PVC piping used, though the lower end option, is too soft to pull any fastener type tight...it deforms, and easily scratches, gouges, and kinks. Worse than that is the... use of toggle bolts at all much less the very light-duty type you include. That connection as a whole is terrible for a number of reasons, but even worse is that the balusters are pre-bent at their tops for the pitch of the stairway way too far in the wrong direction so its impossible to get the rail pulled tight to the baluster, especially with your toggle bolt method that deforms the pipe to the point of pulling through the drill holes, that is, if the tiny threads on the tiny bolt don't strip first. I suggest some type of more universal top angle or hinge/flex top to the balusters with a groove to receive a band clamp that wraps fully around the pipe and baluster top, and really pulls the whole connection together without the drilling, which was a major pain to do while trying to keep the rail in the right position. Think about it!read more
02:16 12 Apr 20
amazing and always on top of things and always following up highly recommend
16:43 09 Apr 20
Wonderful customer service! I was able to easily design a custom spiral staircase over the phone with a Paragon design consultant. The kit came packaged very carefully. Assembly was simple. The stairs are very solid.
15:57 08 Apr 20
Company is awesome! I worked with Scott and he was so patient and helped us figure out which stairs were best for us. Install was fairly easy. Will 100% order from them again. I did shop after for spiral stairs for a while and I am so happy I worked with Paragon Stairs. Highly... Highly recommend!read more