Friendly staff. Helpful and caring. Main reason for four stars is certain parts should have had pre-drilled holes and weren't. The parts are well made with thick plate steel. I had to drill numerous holes which was not fun. Also, the platform has a poor design if mounted in a corner. There is a support plate welded close to the holes for the lag screws. You cannot get a drill in there to drill your pilot holes. You therefore have to mark the holes, remove the platform, drill the pilot holes, and then put platform back. Instructions do not mention this.read more
Paragon has excellent customer service. Our stairs arrived in a crushed box,with much of the primer scratched off,due to the negligence of the shipping company and the less than stellar packaging.Paragon gave us a discount and also gave us some money off of a new hand railing because the one that was shipped,was hollow and scratched up plastic.The shipping on the separate hand rail was extremely expensive,so I don't think we saved much money,but the customer service was helpful.The five stars are for that.I would not give five stars for the stairs though.I feel that if they were wrapped better,they might not have been damaged.Each stair should come in bubble wrap in my opinion.read more
The galvanized spiral staircase was exactly what I wanted and needed for my new deck - love it!
Looked for a staircase for our small cabin to replace a ladder leading to our loft and im glad i decided on paragon stairs. The quality is top notch and very, very sturdy. Instructions were clear and my dad and i, with a little help from mom and my girlfriend, put it up in about 5 hours with basic tools. Drill, level, Allen wrench and tape measure. Very happy with my purchase and makes our home look way better.read more
The staircase is beautiful. Assembly proved somewhat challenging. A numbering/lettering system would help keep the treads in the proper order for installation.
Excellent customer service made ordering super easy.
Great stairs. Great look.The only issue are the tiny anchors (compared to the awesome rail and stairs - too small and fragile for even the strong vinyl hand rail.Awesome experience. Thank you!
Great product and service. This company goes above and beyond to keep the customer happy. I would buy from them again and highly recommend Paragon Stairs. Staircase was assembled in one day.
Claudia and the team at Paragon Stairs is amazing. The process of determining the size and specs of the stairs was thorough and straightforward. The entire structure arrived on-time and with no damage. Installation took time (two sets of hands at particular times) and the instruction's clarity could be improved, however, the results are spectacular. The stair build was precise (outstanding machine work)...flush with the balcony floor. Highly recommend Paragon Stairs...PA made!read more
Helpful staff. Good product!
Pretty cool stairs. We just finished assembling the second staircase I’ve bought from Paragon. Took about 3 days of work. The finished product is sturdy and wonderful to look at.
Great stairs. They look awesome on our new deck. Fit and finish are top quality. They built and shipped in just 3 weeks. Kept our overall project on schedule.
I'm a contractor and just put a set of stairs into a $1.5 million home. They look great, service was great and everything arrived as expected.
We needed interior stairs that would give us access to our basement. But we needed a design that would take up the least amount of space. I did a google search and found Paragon. Their website and customer service rep made designing our stairs simple and painless. We are very happy with our purchase.read more
Great company! Ordering was easy, and once my stair kit arrived it was fairly easy to install!Definitely recommend
I ordered the diy to code economy stair kit and am overall happy with the final product. The only issue I had was when I called the sales team prior to ordering to verify that the primed option also included the handrail and center post and that they weren't just bare metal, which the sales person said they would come with the black powder coat as well. They didn't, they are bare metal/aluminum and the center post has numerous gouges in it. I understand why they can't coat them now as it would be damaged during assembly however I would have liked to know that instead of feeling as though I was intentionally lied to, and also would have liked to have been told what their recommendation for painting these parts once assembled would be. Other than that bit of frustration, it came with plenty of extra hardware, all the parts, and the final assembled product is beautiful in our log cabin.read more
The stairs are beautiful. Would have been 5 stars except installation is not as easy as you might think. Several holes have to be drilled by the customer in solid steel. I could drill a few of them, but for the large ones in large metal pieces I had to pay a machine shop to do it. Also, would be nice if platform and wood sanding, stain and poly coats could be done by the company. They worry about damage during shipping, but seems like that could be managed. If not, at least they could warn the customer they will be receiving all unsanded, unfinished wood pieces and they will need to be drilling holes in solid steel. I love the stairs, but a little disapppointed due to inaccurate expectations.read more
I picked this company from two prospects. Main reason was that they provided realtime consultation during discussion. I'm partway into installation and find some issues. some balusters were formed incorrectly at their facility and new ones are on the way. However, all steps are gouged on the outside face due to their (in my opinion) their equipment or clamping process along with sharp edges that could cause personal injury. I reported this to customer service and asked how and what is their remedy? No reply in regards to this issue after three weeks, somewhat depressing. With me, I'm a retired contractor and the solution is simple, however, to pay what I did, I did not expect these defects. For a kit like this I would say it is very strong, quality is higher than expected and when it's finished, it will be a great compliment.read more
This company is very easy to work with they answer your questions they help you through the process they find just what you are looking for I am very happy and satisfied
Great quality and easy to assemble. It takes up very little space and very sturdy. No more climbing a ladder to the loft of my cabin. Thank you for a great staircase.
Stairs Looked Great and Fit Location just as we specified on order
Would have given five stars except I had to stain and seal the treads.
Great product and customer service!
Extremely professional & detail oriented!!
Stairs arrived ahead of schedule. Was easy to install by myself with no problem at all. Would recommend this company to anyone who is interested in a spiral staircase.
The staff was very helpful and stairs were delivered in timely fashion as promised, highly recommend them if you need spiral staircase
Great stairs and grest price too!!!
Great solution for our small space living up to our loft. We needed something for our toddler to safely go up and down in place of the ladder. Installed it ourselves. Awesome customer service.
From the design process to delivery, everything was top notch. The designer spent lots of time with us and saved tons of frustration. Installation was easy and all parts and accessories were of high quality.
My house was basically destroyed due to the actions of an uninsured fraudulent roofing company , skyline roofing and gutters and Holbrooks roofing and gutters. The damage ruined my spiral stairway. After getting quotes locally to repair the damage, for literally about 25% more than the cost of repair, Paragon sent us a complete replacement of the existing damaged stairs up to current code. James Cantwell, the rep that helped me, walked me through the process over the phone, he worked with my bank , contractor, and insurance company, and delivered a perfect product to our home. Seriously the one of the best home improvement purchasing decision experiences I have ever had. I am grateful that Jim was so helpful and full of helpful advice. THANKS PARAGON!!!read more
I needed an attractive spiral staircase that didn't break the bank. Thankfully, Paragon had the solution! I now have a super practical and attractive staircase in my new apartment. And it meets code, so I don't have to worry about the building inspector:) Thank you Paragon!
Kirk & Shelagh W.
Excellent customer service, fast shipping, and great assembly instructions! Stairs to our loft look incredible and are very sturdy and safe.
Love my stairs...very professional rep name Bryan...thank you!!!!
Product was just as they said. I wished that all items were shipped so job could of been completed. Now it has delayed completion by 3 weeks.
It is in and it is beautiful!
Quick response and a good price for the stairs.
Stair case is great. Packaging needs to be more secure. Need a wooden crate for steel stairs. Shipping company’s can’t be trusted with anything. We are having to send the treads back to the company to be powder coated again. Customer service and sales is great.
Stairs fit like they were supposed to. They look great and were easy to assemble.
The quality of the galvanized steel stairs is good. The instructions were wet by the time we got to the box. It would have been a good idea to enclose the assembly instructions in a plastic bag. Also, a few pieces of hardware were not long enough and required a trip to the hardware store. Some of the screws require a square drive head. (Couldn't they have included this $1.34 item with the hardware?). The top platform railing had to be modified to make it fit due to the shape of our deck railing opening. Lastly, the center baluster tubes all have to be individually cut which would take forever with a hack saw. A steel cutting power saw is a necessity. On the positive side, the entire design seems well engineered and durable.read more
The product is great! The staircase is solid--I was worried that it might not be super sturdy, but it turned out very strong. Assembly was about as described--there is one point that you need a few people (4 is ideal, 3 is doable) to hold it up, plumb, and mount it, and another time that 2 people are needed to get the handrail on, but most of the rest can be done with one person. If you get the wood tread covers, plan on this being a week-long installation. You can get some of it assembled, but you'll have to wait as you stain and polyurethane the wood before putting on balusters and the railing. The parts were clearly labeled & easy to identify. A couple of suggestions with the steel balusters: 1. Use a grinding tool to cut these to size--it was the easiest method I found. 2. If you have a 3-per-tread baluster setup like I did, install the longest first on every step and work your way to the shortest. That way if you cut one of the longer ones too short, you can use it for one of the shorter ones & won't end up having to order a replacement baluster. I'd suggest going to the hardware store to get different wood screws (phillips or star) if you're working with wood tread covers or a wood handrail. The square head ones provided are pretty easy to strip & frustrating to have to keep redoing. From a customer service point of view, Paragon did well. It takes a couple of months to produce these, but they were up front about that so expectations were clear. When I got the stairs, one piece didn't quite match up, but they were quick to replace it at minimal additional cost.read more
The stairs came in as we designed and spoke about. The sales process was very helpful and constructive (pardon the pun). Although support after the order was not up to par. If you don't have a good handle on your handyman skills, this can take quite a bit longer than projected.
Good quality. Looks good. Assembly was not as easy as they make it seem, but overall a good investment, I think. Hopefully my dog will overcome her fears and be able to actually use the stairs :)
Good product,only problem I had was set screw holes had not been chased.
I ordered a 5’ diameter aluminum powder coat white spiral stair for my Vero Beach house. Paragon was great from placing the order to delivery. Kept me informed step by step, delivery was on time and stair went together perfectly. I noticed a mistake on stair orientation, my fault, after I signed off on drawings and they corrected with no fuss. Delivery driver was great, brought it right into garage even though it was curb side delivery.Great experience, use them.Sal Leopoldoread more
Stephen R S.
The plastic handrail was kinked, get aluminum
Showed up on time with all of the correct parts. Pretty straightforward to install. Good product.
Extremely professional, they make sure you get exactly what you need the first time!
Installation was pretty straightforward. The quality of the product is excellent. The appearance couldn't be better.
Affordable and easy to order. One of the benefits of a privately owned operation like this is you get to know your sales person. You get experts that know the product on the phone when you need them. Love the new streamlined website. I bought the most basic model stair and it was perfect. Durable and well made. I'm proud of the way Paragon Stairs transformed my living space. +++ you also get to support a wonderful small business!read more
Customer service was great. I was a little disappointed in the lack of stainless steel hardware. I have to paint each individual screw so it will not rust. Some hardware was powder coated for the railings and some were not. The staircase itself is solid and looks great.
Bought this spiral staircase to save space and be able to access the loft in our barn. Quick and easy installation and absolutely love the staircase. Would not only use them again but highly recommend Paragon Stairs.
The stairs fit Absolutely perfect , they look stunning , One of the best investments I’ve made to my home, Paragon let me know exactly what I needed. And ship them out ASAP. At a great price. The stairs are great quality and look beautiful once they’re installed. Thank you Paragon. JRread more
An outstanding experience from the first consultation though delivery and painless installation. Quality materials and manufacturing ensure this staircase will be standing for many trouble free years.
Quality product, sales team is great.
Product was good and sound. Instructions on product were a struggle to get around if you are not very handy. Product shipped out on time and arrived on time. I would purchase this product again if needed.
I couldn't have asked for a better experience. The people I dealt with at the company were great, and the stair was better than I thought it would be. I would definitely order from Paragon again.
Their help in the design process cannot be overstated. I would have made several mistakes without the guidance of their designer. I have not installed the staircase yet due to time constraints and the remote location of the cabin it is intended for. I have however received the kit and the quality looks and feels very good. I don't expect any issues whatsoever with the installation.Update : Finally got enough time off to go install the staircase. Very pleased. Looks great and feels solid, like movement, flex, sway, nothing. Absolutely would buy from them again.read more
Stairs are beautiful. Paragon was very helpful thought the whole process. I am very happy with my spiral staircase.
I ordered the Econony "To Code" model. I went right the the factory and picked it up the next week. It was the only spiral stair company that kept some products in stock. Great product. Excellent workmanship. Easy to assemble. Salesperson Chris was great to deal with.
The people were nice to work with and seemed to genuinely care about my satisfaction. We don't have our staircase installed yet, but it looks like quality products.
Customer service was outstanding - so much so, that I was shocked - and pleased. I really like the way I was informed about my spiral stair progress - especially when we went to build - made it very exciting. I really felt like Paragon really thought my order was important - which to me is important. My stairs are in and installed - pretty damn tickled.read more
Great customer service!Arrived on time. All parts present and instruction was an easy 2 man job.
Great customer service. Greg Presson in sales was 100% fantastic. I bought and installed the econo line 5’ stairs for a client.It does the trick. I opted to ditch the included platform rails, and continue a custom guardrail onto the platform. It’s a no frills basic spiral stair. I was able to set it up by myself, except for the uncoiling of the aluminum handrail, that was a bit tricky. All in all everyone was satisfied with the results. Thanks Paragon.read more
Super easy to install and they look fantastic!!!
My experience with the Staff was excellent . The salesman was right on time with conference calls. Offered quick solutions for issues that arise in regard to fit and style. Even with the railing that was being delivered later, they made it a point to track it and stay in touch with me, so I can have peace of mind.read more
Great experience. Very knowledgeable and very thorough.
Easy to configure your order, stairs are well made and packed for shipping. Easy to install and they look great with out breaking the bank!
Great company to work for. Very knowledgeable and had no problem getting me what was requested
Great service! Clear communication through ordering process. Stair delivered faster than expected. Packaged well. Assembly was a snap. Would order from again. Highly recommend.
So far all went smoothly. My contractor put up the stairs nicely nudge against the wall. A bit too early though to see how the galvanized steel is going to handle the winter.
Relatively easy to assemble and install.I appreciate the quality and structural integrity of the staircase.
Customer service was good, delivery took a bit longer than I expected
Only minor hole drilling was needed to attach the top platform rails.
Great stairs! Fast delivery and assembly was a breeeze!
Sifu Ryan S.
The sales and support team were great throughout the whole process. They helped with the design of the stair, helped us work within our budget, and were very responsive when one of our contractors lost a small piece! Thanks Brian and the whole team!
Worked out perfect for our application.
Aubree Day C.
We ordered a spiral staircase from Paragon for use in a stage production and it worked very well. The unit was stable, instructions were clear, and installation was smooth. I would recommend Paragon’s products.
My experience with Paragon Stairs was great from the first phone call, the salesperson was knowledgeable, professional, and helpful. Delivery was prompt and customer service has been great. I highly recommend Paragon Stairs. I installed my spiral staircase by myself, I had never installed a spiral staircase before. I am getting many compliments on it's appearance.read more
Great company with great customer service. Lot's of follow up and help through the process. The stairs were high quality. I was surprised just how strong they were.
Ease of ordering. Stairs came quickly. Very happy with price and end result.
The representative was very knowledgeable in assisting me with choosing the spiral staircase that I needed. Everything went great until we attached the aluminum handrail. The rail split where we attached one of the main balisters to the rail. Because we were in a time crunch to get it done, we did not have time to wait for another one to come. We bought one locally to finish the job. It was the most difficult part of the installation. Overall we are very satisfied with the stairs.read more
quick and responsive. great product!
Our purchasing experience with Paragon was great. They were up front with pricing, shipping, etc. I ordered early and needed to have the shipment delayed a few times, which they accommodated every time. Only complaint is that the instruction manual didn't have directions on how to install the railing on the landing.read more
Although my contractor had never assembled a spiral staircase and was a little skeptical, upon arrival of the box they followed the instructions and really enjoyed the project. It went together as planned and we are thrilled to connect our patio to our upper deck now! I highly recommend this product.read more
R Hoover / D V.
Product and service were incredible. Not at all difficult to install. Did require some cutting of the large center post but not a problem with the right tools.
I haven't installed the stairs yet but itsi going to be soon.well built craftsmanship was excellent .
Bought the diy spiral staircase as I like doing project myself.the kit sent arrived unmanaged with all needed parts.instructions were excellent and so easy to follow.the staircase was a pleasure to assemble made easy by paragons system.i can see how this staircase can be put together in an 8 hour time span,being 71 years old I took the slower route and did it in a few days.i am thrilled with the results.i cannot say enough good things about paragon.Dean at paragon contacted me a few times to verify my order and see if everything was ok.great security and great people to do business with.HIGHLY RECOMMMEND,GOOD QUALITY STAIRS! Thanks paragonread more
My husband and friend were able to install our spiral stairs with no problems. We were missing an end cap for the railing as the one sent did not fit. Company shipped us a new one promptly. The stairs look wonderful. The wood treads stained beautifully. My only negative comment is related to the age old problem company's have where the left hand is not talking to the right hand (salesman, production, shipping, customer support). Our shipment arrived with three newborn siamese kittens inside the container (2 alive, 1 dead) in addition was a dead rat. What a surprise!read more
Overall, quite pleased with the results.PLUS: 1) reasonable installation - 1 weekend working alone2) good looking, many favorable comments3) relatively easy to adapt to existing landing/railing4) relatively easy to adapt to 99" height while keeping 270 degree sweep(9 treads)MINUS: 1) gobs of galvanized, especially inside of tread collars - had to grind inside of all collars to slide over center column2) no written instructions for aluminum hand rail3) top holes in a number of center balusters were too small for screws - had to drill out (more than just extra galvanizing)4) extra parts that I did not want (platform, platform rail, riser bars, etc.)could not be deleted/credited (part of "kit")read more
Easy ordering... arrived promptly... pole arrived slighly damaged ... issue was resolved immediately.. these people know what they are doing... it is now installed and is very high quality and awesome looking... would highly recommend them...
I was really amazed at how easy and simple it was to put this staircase up by myself with no one's help and they came out looking awesome
It always feels good when you have an experience that exceeded your expectations. These people did that. Twice. Absolute pleasure to do business with
Lisa J. M.
Good customer service and pricing.Quality built product.Would have appreciated all parts having been protected/packaged during shipping to ensure no scratches.
Paragon Stairs was great from the start. They explained the product in great detail, gave us the best deal and stairs were exactly as they promised. We are very happy with their service and product!
Delivery, parts, purchase were all excellent, but it took our installer 3 days to put it up (outside 2 story residential home). I doubt that it could be installable by the homeowner. However, the results were worth the aggravation.
Easy to work with and smooth process!!
Very pleased with this product, delivery was on time. I would order again, thank you
I purchase my steps from Salter which is one of the parent companies. Install was a little challenging but with a little help my contractor seal the deal for me. I would recommend anyone interested in purchasing spiral steps to give Salter a try they have a durable product and great customer service. Trying to decide on my next adventure to add another set of spiral staircases to my house.read more
Very nice staircase for the money, and good customer service. Assembly is somewhat daunting; we assembled ours wrapping the wrong direction, and didn't discover the error until later. That said, the error was ours, not theirs. The company is solid, professional, and friendly. I would definitely recommend them.read more
Everything went very smoothly from start to finish, The sales experience with Joe was very pleasant and no pressure. He sold me just what I needed and gave me a great price also. Shipping from Pennsylvania to Arizona was reasonably quick. The stairway arrived undamaged and no parts missing. It took 3 of us to assemble with no problems. Two could do it but a third makes it safer I believe. It took 2 days to complete only because my help had other commitments and it was 110 degrees that day. Only one thing I would do different and that was checking all the steps for threaded holes were the set screws go. One step was not threaded and I had to drill and tap them myself using a bolt to secure it to the center pole. Not a big problem. I love the stairway!read more
Paragon stairs should be the only option when it comes to spiral staircases. Quality and customer service are perfect. My only bump in the whole process was the shipping company which was out of my control, hopefully New Penn doesn’t drop the ball for paragon with anyone else because their product is great.read more
The spiral stairs are unbelievable! exactly as described by Joe my salesman.. stairs are very sturdy and fairly simple to install. one critique would be about uncoiling the handrail. The handrail was a little challenging and did not uncoil as nice as I would have preferred. I would suggest anyone that gets them to inquire a little more then I did about it. I still love them and highly recommend them!!!!read more
We are a tiny home manufacture and had a unique project that needed a good looking staircase in a very small and confined area. We found Paragons Spiral Staircases and couldn't be happier with our decision to go with them for this project. The ability to custom design it with the Paragon Team really made it possible in the tiny home. Our spiral staircase was delivered efficiently, it was easy for our team to install and made of high-quality material and craftsmanship. Topped off with great customer service we will definitely use them for future projects. Thanks, Paragon!read more
They were great, would use again
Our Paragon spiral staircase arrived on time and with all the required parts. We are renovating the home we just purchased and I thought that installing the spiral staircase was going to be the most complicated and difficult part of the renovation. I was wrong. The stairs went in very easily. My wife and I installed the stairs in one day and with little to no issues. I am very happy with our stairs and would order from Paragon again and again if I needed to.read more
Excellent product and would recommend it! Really nice job and so convenient when you don’t have a lot of space! I can give you pics of the final finish if you like!!
Totally professional. Followup and assistance are unbelievable. Quality is as expected.
Great service great product highly recommended
We love our stairs! Perfect addition to our cabin!
Excellent service. Stairs arrived when promised. Great Quality.
Very nice and knowledgeable salesmen, product great quality, will definitely use again!
We build decks and used this stairs system from Paragon, the price was right and the install was easy. Thanks!
Wm Ben T.
Excellent product for the price, great service and easy install! Highly recommend!
After custom consultation on our space & needs we received and assembled our stairs in an afternoon. They fit & look great
Loved the stairs. Easy installation (we did it ourselves). EVERYONE that sees them is impressed.
Excellent customer service and a superior product.
This a great company that makes a great product.
This was our first experience installing a set of Salter Spiral Stairs. The experience was great from project development through design and final install. Staff was always very helpful and prompt. the owners are very pleased with the final product and we would highly recommend their products and service on future project.read more
Stephen Del G.
I own a Paragon spiral staircase that fits perfectly in my new condo: a converted church. It looks like a beautiful black metal sculpture that also takes me from the living room to a third floor loft.
General Contractor and I was pleased how well everything came together and had good customer service throughout the process
We love our stair case! Ordering was easy and customer service was so helpful!
Most cost-effective way to have a spiral staircase. Is price isn't a concern you can add all the fancy options your heart desires.. My son and I installed this is a few hours. It went together well and I was happy with the quality.
Amazing customer service to design the stairs. Still waiting to install due to delays on other aspects of my project but no problems at all with service and delivery. Highly recommended.
We got a spiral staircase to use as part of a high school musical set. Sales staff was incredibly knowledgeable, understanding, and accommodating. They went out of their way to get me the staircase without being pushy in any way. Prices are significantly lower than any other places i could find, I highly recommend!read more
I am a contractor, my company is Hoffman Construction in Cleveland, OH and I recommended and purchased a Salter spiral stair system for my client. It took two carpenters 8 hours to fully assemble the kit complete with wooden treads and handrail. This was our first spiral stair project. The results were excellent. Service was thorough and support was excellent. I recommend this company without hesitation.read more
Customer service and sales as well as speed of shipment from time of call was excellent. A bit more tricky to put together then anticipated. Seemed like there should have been another step than was estimated/shipped and no support available on the weekend when we were doing it but eventually figured it out.read more
Very impressed with the stairs, excellent customer service. Highly recommend this company, very knowledgeable, excellent follow up.
Excellent experience from start to finish. I needed a unique solution to a space and considered a spiral staircase. I found the website, browsed the products, took a couple measurements to share with the sales consultant and called. Within 30 minutes of conversation and an on-line "meeting" where I could see the product sketched up in real time, the order was placed. Given it was a stock kit, I had it in my home in 7 days and I installed it in one. I couldn't be happier with the finished product or the company that provided it!read more
Way better than I even thought. Very strong. Very easy to install with basic construction knowledge. Instructions included were very good. I purchased two sets of stairs and they far exceeded my expectations.
stairs worked out perfectly. good quality, good instructions. very happy
While I don’t have a finished picture of the stairs in our home (we are still building), I had the best experience with Paragon. When we were trying to decide upon the size needed, the rep actually took me to a site on my computer where I could visually see everything! He was so patient & kind. The stairs arrived when promised & the instructions were easy to follow. I would most definitely refer people to Paragon & will post pictures once our home is finished!!read more
The staircase is a very good design, clean & sleek, a piece of sculpture that went together fairly easily. Thank Paragon Stairs for excellent workmanship, good customer service, and support. The instruction manual needs work, confusing, and drilling bolt holes in the platform was very hard. Six women put this together, but we needed a very strong man to help us...steel stairs are very heavy.read more
The people at Paragon were very helpful, especially when purchasing an all aluminum stair for our house near the ocean. the design specs where spot on and the installation was relatively easy outside of stretching and bending the stair rail. would definitely recommend
Paragon was great from the start. I worked with Chris and he was quick to answer any question I had. He walked me through the entire process and we could not be happier!! If your in the market for a spiral staircase......give these guys a call!
Overall I am very pleased....from the initial phone consultation, the order design, shipping and quality of product. The only reason I didn't go a full 5 stars is that the hardware that came with the unit was not the hardware described in the instruction. The piece that attached the balusters to the handrail was a completely different design than that referenced in the instructions. I figured it out, and the finished product is in place, functional and looks good.....great experience overall.read more
My new spiral stairs are awesome. My wife and I installed them in one evening. They look great and were easy to install. The upgraded aluminum handrail is nice too.
We had a lengthy process of designing during a long renovation to our house. Salter (aka Paragon) helped us with many iterations of design. Specifically, I'd like to thank John Hoffacker, who was always available for a phone call or email as we discussed options and as I asked a million questions. The final product turned out to be just as we had hoped. I would recommend them for the quality, and mostly, for the customer experience.read more
trucking company misplaced the main column for a week or so but finally received. the main column will need to be painted to match the finish of the stairs. other than these two items - easy to install and good quality. mostly happy with the purchase.
Had a great experience working with Paragon. They were very helpful with evaluating my project and recommending different options. I would highly recommend them.
We were neophytes putting the spiral staircase together. Paragon folks were always available and helpful. The finished product was sturdy, well manufactured and everything fit together perfectly
Our spiral staircase connects the outdoor kitchen with the top deck of the house overlooking the ICW in St. Augustine. The product is easy to traverse and has withstood the tough coastal conditions it is located. Thank you!!! Bob Koval
now that is a solid set of stairs. they will be there for a long time to come a great buy
This was my first spiral staircase and Paragon made it pretty easy for me with a great design department that delivered what I needed when they said they would delivery it. The stair arrived on time and undamaged. Assembly was pretty easy with the only difficult part was stretching the coiled railing to a helical shape. This stretching cause some of the black paint to flake off. That was easily fixed with a can of black satin Rustoleum. The stairs look great and were very sturdy. The customer was very happy with the results.read more
I fixed the basement of my house and needed to install a spiral stair but there was a problem, the space between the walls was too narrow. I called many places including Home Depot but no one was able to provide the kind of stair I was looking for. I also called people who work in the same trade and came to see and measure the space where the the stair would be installed but they were also unable to make it because they claimed the space was to small. Finally I found this company "Paragon Stairs" and I call them. When I told them about the space they also claimed that the space was not proper for a regular spiral stair. However, there went the extra mile and asked me as many details about the space and asked me to send them pictures and videos and all measurements of the space, and so I did. I few minutes later after they had received all the measurments they called me told me that there was a solution, and that they were going to customized the spiral stair, and that it was going to fit perfect on the spaced. Then they send me the pictures of how the stair would look and fit. I agreed with their proposal and within 3 weeks they send me the stair and I install it very easily and it fits perfect on the space. The communication and support was perfect as well as the price, and quality. I give these people 5 stars. They really deserve it. I will recommend them to my friends for their stairs needs.read more
My experience with paragon was very seamless. From my initial call to the actual order to the delivery was very simple and well explained. I will have no reservation placing another order with them when the need arises. The assembly of the spiral stairs was very easy and explained well in the paperwork that came with the kit. I definitely recommend the stair kit to anyone looking for a reasonably price and simple to install. They look and work great too.read more
Great quality! Easy to work with staff. Looks fanatastic!
Beautiful work. Easy assembly. Exactly what I needed to survive the salt air here on PEI.
Everyone was very helpful with design and installation was easy. Prep took one day and installation one day. I would definitely recommend.
Stairs arrived on time and were easy to assemble. They're very sturdy and good looking. Great value.
never having installed a spiral staircase before I didn't know what we were in for. Well i can say, these are brilliant! just follow the instructions, in one day we put up 2 of them in the cabin. super solid, easy to install and looks fantastic. Every person who comes in comments on the stairs!!! I liked them so much I insisted my brother purchase some for a project he is building. Thanks Paragon!!!read more
Ideal Construction & R.
Working with Paragon was very smooth and straightforward. Their craftsmanship was excellent and customer service impeccable. Would definitely recommend them!
I had a pleasant experience with Paragon stairs, they were prompt in delivery. There instructions for installation were clear and easy to follow. Most of all my customer was delighted with the stairs and the way they fit in place. The price was right and I will defiantly use them again and recommend them to all my contractor friends.Raymond E. Ansel dbaR@S Lifeline Domes LLCread more
Paragon was very helpful to a DIY remodeler like myself. They defined all the needed elements of the stair to work in my special location. Cooperative attitude and knowledgeable. Highly recommend.
John A M.
Good telephone planning for our custom staircase. The top of the center spindles are not angled to meet the aluminum railing very well. I recommend going with the "less refined" but better fitting. This will avoid an edge that can catch fingers. Overall great manufacturing and design.read more
Was a pleasure dealing with you guys. Being 2000 miles away, and having the stairs designed the way I wanted them, and having them delivered on time was great! I have more jobs on the horizon, and will definitely be giving you the opportunity to design and deliver more in the future. Thanks sooo muchPete R. Edmonton Alberta Canadaread more
Everything showed up on time and was simple to install.
Spiral staircase is a joy. Worked very closely with the Salter representative to get the dimensions accurately measured and the proper direction of the spiral. Once the unit was received I was able to install all of it myself except for the top step off pad. I had someone help lift it onto the post and then hold it place while I bolted it to the deck. The rest was all details that I easily handled and installed. A little care was all that was needed to complete a great addition to our outside living.read more
I am so pleased with my spiral stairs! I live in Canada and there is truly nothing comparable up here... As well to be able to ship to Canada was a huge perk. Easy to order, easy to install -- couldn't ask for more!
Great product. It was easy to install and fit as easily as advertised. My only complaint is bending the rail to fit the radius, is really quite difficult (in my opinion). The rail bends easily, but it is hard to get it just right and not have kinks in it.
Ajai Peoples P.
Great customer service 😊
Paragon Stairs made it easy to purchase and install their stair case. It took me contacting them with our idea and they gave me options on there product. After we framed in our secret wine room under the owners house I gave them our hole dimensions and out total height. the installation was smooth and end result was great!read more
Stair Case look great.
We ordered our stairs from Paragon after getting estimates for custom wrought iron spiral stairs from several companies here in Tucson. We were able to save nearly ten thousand dollars by using Paragon. The staff were very helpful with ordering. Our stairs arrived well packaged and with almost all of the needed parts. The company quickly shipped us the few pieces of hardware that were missing. We hired a handyman to put the stairs together for us. It took him and his helper about a day to set them up and attach them to the house. They said set-up was straightforward. The only downside we've found with these stairs is that the corners and edges are a bit sharp, and several people had bumped their heads. We solved this problem by purchasing some pre-split pipe wrap at the nearest big box hardware store. It was really inexpensive and cushions the corners and under each stair beautifully.read more
My stairs are very well made and I love them
I purchased a spiral staircase from Paragon Stairs for my business. Everything from the design, to the sturdiness and delivery went very smoothly. I would definitely recommend Paragon Stairs for anyone looking for a reliable company to order any stair products from.
great design,great price,easy ordering,arrival and put together-looks great!
Great quality and easy to install.
We added a two car garage onto our home with an attic type room over the garage. We originally had access to that room with a pull down ladder; we replaced it with a set of spiral stairs from Paragon. Needless to say my skeptical wife is now very pleased and friends and family are very complimentary! The next step is to convert that storage space located above into a nice auxiliary room (I'm saying "mancave" but shhh my wife hasn't heard me say that yet.) The stairs were the key to generate the interest in doing more to that area. The stairs were very affordable and my brother and I installed them in about three hours time. I will send pics when we are done!read more
The stairs that I received was above and beyond what I expected. It was very easy to install, and is very sturdy and safe. We used it for a treehouse entrance ladder!
Great service and products, highly recommend.
Excellent product and very helpful design staff.
Mahesh Shastri J.
I highly recommend Paragon Stairs to anyone looking for quality and very professional customer service. Delivery was prompt, the sales team helped every step of the way with size and details, and the stairs we bought are lovely and exactly what we ordered. We're very happy with Paragon Stairs, and I would not hesitate to buy from them again.read more
We raised the roof on our summer home, adding a couple of bedrooms and a much needed bathroom. We also opened up a loft for overflow guests but were not sure how to access the loft with space being issue. I've always loved to looks of spiral staircases and realized this could be a perfect fit. We contacted Paragon stairs on a Sunday and even though they were closed, my salesman got back to me within an hour with design options. We ordered metal staircase with metal treads with the aluminum railing, it arrived sooner than 'd been quoted and my son (a carpenter) helped me install the staircase in about 4 hours. We are very pleased with finished product and more than happy with the service we received from Paragon Stairs. I would highly recommend them to anyone who is in the market for a top quality Spiral Staircaseread more
Sunrise Ridge H.
Great stairs at a great price. Easy to assemble and install.
Great Job. Love the product. When we were confused they were right there on the phone to walk us through the issues. I like their 24 hour return with specific drawings for our project. Price point was was the best. Two small items: it is probably the easiest stair kit to install, but you better be very handy or have a carpenter alongside. Thanks Paragon.read more
Very professional customer service, spent enough time to design best possible stair layout. Prompt delivery and good quality product.
The stairs are made perfectly for our 3 story home. They arrived on time with no problems. Took a few of us to put together, but we did it! They are the center piece of our house.
Arlyce Ten B.
Excellent quality and packaged nicely with ample damage protection. Put them in for our dogs and they work exactly as expected.
We purchased a spiral staircase for our new construction home. The sales staff was very courteous and walked me through options and layouts to determine the best fit for our conditions. The installation did take several people, but wasn't too difficult. My only complaint was when stretching the hand rail out to be install, the primed paint on the rail cracked and then pealed. We ended up removing the paint from the handrail and left it as exposed metal and are happy with the final look.read more
Great quality product, easy to install. We love our spiral staircase that we ordered from Paragon and saved thousands of dollars from other options.
Simple design and installation.
Great stairs and affordable. Makes life a lot easier then going around to the garage to get into my basement.
I sent an e-mail to your reviewing system, which I was told, upon it's completion would not be read. You had addressed your inquiry to Mark Hall of Hall Design Group here in Essex, N.Y. with whom I collaborated on the construction of our home, for which the stair case was ordered, and, although I forwarded your e-mail to him, he did not respond. I suspect he may be on vacation, but I forwarded the followup to him as well, and I'm sure you will hear from him at some point soon. As you will see in the copy of my message to Mark, your staircase was a perfect contribution to our project. With THANKS and cheers, Steven Kelloggread more
Good product, not to difficult to install and looks very impressive.
The online design person really took our project seriously. He asked important questions and made suggestions that were useful and improved the outcome, such as suggesting adding extra balusters for added safety for the small grandchildren. The whole project went perfectly even though we were 3000 miles apart.read more
I am very happy with the spiral stairs we ordered from Paragon Stairs. They were a pleasure to work with . I provided the lady the measurements at the stairs location, she sent me options, I picked out the model stairs we wanted and sat back and waited. The stairs arrived on a pallet. My brother and I spent one day installing the staircase and it mounted perfectly. It was the first time we had ever installed ANY stairs and they went up without a single hitch. Very high quality stairs and easy to install. What more can you ask for.read more
It is wonderful for grandchildren to use as they go to the fort/loft in our home. Even grandma is confident the stairs are safe and sturdy for all. Fun to install and fit exactly as it should.
Great product 100 % Satisfied. Wish there was a location in the Chicago land area. But it's ok. The shipping process went well. Thanks. Look forward to doing more business with you in the future.
Stairs arrived on time and assembly was a snap! Perfect choice.
Professional on the phone , good quality materails, easy to install, fair price
Would highly recommend this is a solid staircase. It was a fun project setting it all up, went very smooth. The directions where clear, with 2 people and a day had it installed. This is a favorite of niece and nephew to hang out on and play on. I am very pleased with the staircase can not explain enough how solid this staircase is. Note: Add building a spiral staircase to the list of things you would never think would do!!!!!!read more
What a great company and what a great product! You can't beat the price for this quality of a product. It takes some skill and time putting together. I wish there was an assembly video as I had to do some guesswork. I made it work and am very happy with it. If you have pets going up and down the stairs I would suggest putting some non-slip tread tape down on each step, my dog almost fell off the side!read more
We needed a set of stairs for a houseboat that would not limit our deck space and we were able to order a set that went perfectly in our space. Great advice from the Paragon team and assistance with the order. Stairs look great and all we need now is some snow and rain in California!read more
Purchased Spiral Staircase. Extremely please with service as the ordering was easily done and delivery was in a timely manner. now enjoying our upstairs floor. highly recommend paragon.
We LOVE our amazing spiral staircase. It is definitely a conversation piece at our studio!
This experience was fantastic from start to finish. My rep walked me through several suggestions and options and asked for pictures and measurements ensuring that I received exactly what I needed. The assembly was simple and our staircase is now the main focal point in the apartment!read more
Great stairs & they fit really good! The employee that I worked with was very knowledgeable and also very helpful. I would use them again!
Spiral stairs were delivered promptly and professionally
High quality spiral and designer staircases at below market average. Easy installation and very sturdy. Aesthetically pleasing from the cheapest model all the way to the wider top end models with custom treads and railings available. Don't get ripped off purchasing from overpriced dealers, Paragon Stairs produce high quality easily assembled with many customization options for spiral and decorative staircase. This is not a paid review just an extremely satisfied customer impressed with the product.read more
Excellent kit. Recommend: Shorten landing railing by 3/4" to allow sheet rock-over-framing to clear the metal. Otherwise require the landing to be spaced at least 3/4" out away from the potential wall.
We had a VERY tight shaft with which to get a spiral staircase in and Paragon was the right solution. The only drawback I see to the staircase is the railing which I wish was of better material for the money we paid.
Stairs are great for a small space which is what i was looking for. Improvement would be better installation instructions. My contractors are very experienced people and had trouble figuring out how to install correctly. Maybe an online video of installation would help. But the stairs are great. Exactly what i needed.read more
Ruth Anne O.
We love our staircase from Paragon Stairs! Ours is an indoor primed code stair, leading from our walk-in closet up to the loft. Directions we're easy and we had all the parts we needed. I would highly recommend this stair!
As a custom home builder we demand our business partners be highly skilled and knowledgeable. After speaking with a few other suppliers we chose Paragon for our spiral stair case package. Best decision we could have made. Paragon exceed our expectation from beginning to end! I would highly recommend Paragon for your stair case needs! JOHN ROBB Custom Homes, Inc.read more
Stairs were easy to assemble and have a clean finish. Was frustrated that there is a factory pickup fee but aside from that, great product.
Quality stairs! Great customer service! The only reason it's not 5stars is because some of the instructions were not correct but customer service came to the rescue and sent me information and walked me through some of the installation.
I had an amazing experience with Paragon. Not only was the sales rep extremely understanding of my complex situation but also worked to make sure that I was able to get a product that worked for my space and actually recommended a slightly less expensive option after going through all of the challenges.read more
Great looking , representative was very helpful , walked us thru the whole process.
I'm a residential outdoor living remodeler in Austin, TX. First time to go with a per-fabricated spiral stair due to concerns over code compliance. I could not have been happier with the product, support, service, features, and result. My customer was very pleased and all around great result.read more
Had a great experience designing and getting this spiral stair for my home..
I would highly recommend this company! Not only is their product excellent but their customer service is superior. I worked with Joe Schikal directly and he went above and beyond to ensure that I had a positive and smooth experience. Joe went as far as assisting me on his day off. I would definitely purchase from them again!read more
Excellent Product., Very heavy duty spiral staircase. Great customer service.
I was scared to order a set of steps from a online seller. I called to get a quote and was pleasantly surprised how responsive they were to my questions. I sent my plans to Jeff and he set me up with the steps we needed. We ordered our steps before construction on our house started. During construction our contractor decided to make some changes to our plans and our steps were now wrong. I was freaking out and I called Jeff and he was able to send me an updated layout that just required us to turn the steps 90 degrees. We love our steps. I couldn't believe how heavy duty they are. They were easy to assemble and went together quickly. I will definitely purchase from Paragon Stairs again.read more
Carolina de A.
Look at our lovely Spiral Stairs!! From Pennsylvania to Florida and everything came out as promised! Thank you very much, Mr. Fennelly for your guidance and personal attention.The delivery was perfect, the assembly took a whole day but was worth it. Solid, great quality and elegant design. Highly recommended!read more
First off, this is Geno Guerra. Let it be known that service, patience(I'm a Pain in the butt) integrity, honesty, knowledge and more was as good as it gets. Any other projects we do that requires Paragon is settled. We will look no further. I really couldn't be more pleased the way our project worked out. I say "our" project because that's how Brian treated it. He cared about the outcome as much as we did. If I say any more people are going to think I own Paragon. Thank you Paragon, thank you Brian and God bless you all 6 starsread more
Experts in their field and very easy to work with. They helped me in picking out the perfect stairs for my location. Ran into a few hiccups during the installation, but I called them up and they took care of me immediately. Highly Recommend!
I ordered a primed staircase to replace a decrepit wooden staircase to open up the patio beneath our deck. Their customer service is excellent. Brian even took time out of his day to set up a GoTo Meeting webinar and explain the different options and how it would be installed.The staircase came in a large box on a pallet and the one-piece steel pole. I painted the staircase white and assembled it mostly on my own. However, it did require the assistance of two other guys to lift the pole, treads, and platform into position. If you plan to paint the exterior staircase, I would caulk each tread around the pole. I did not do this at first and it wasn't long before unsightly rust ruined the beautiful paint job on the pole. Overall, it was a great purchase and a fairly straightforward install.read more
Paragon was easy to work with, they provided up from information, clarification and great follow up on my questions. It turned out as Paragon described. I had my 2 sons help load the treads on the pole then I assembled it by my self over 3 partial days. I made a plywood height template to simplify the assembly process. This sped up the assembly for me. I am over 60 years old, so If I can do it you can do it.read more
Quality staircase, and great customer service reps and salespeople. Their delivery timeline was accurate and it's a solid set of stairs! Thanks!
Carol Nam K.
Good guide from start to feed back.Very nice service. Stair is very good and strong.I put stair from basement to 1st floor.After I put, air circulation is active and I enjoy basement. It's not storage anymore.I strongly recommend to install it.One thing to advice is put label sticker to bottom of pole.It's very sticky and hard to remove, still some sticky thing left to pole. read more
Had some issues but the customer service resolved them.
Great company they were willing to let me pick up the stairs when I was in Pennsylvania so that I didn't have to ship them. The stairs were very easy to put together and fit nicely.
WE purchased four sets of spiral stairs for our treehouses at a Girl Scout Camp. They are perfect. It took 2-3 men about a half a day to assemble one set. It takes detailed oriented folks to do so but it is not too difficult.I would suggest getting the diamond pattern tread for the stairs if you have the time to wait for them. We added slip strips on the stairs to be on the safe side. Our stairs are on the center of the treehouses so will not get direct weather. We built wooden walls around the top of the stairway hole for safety. I would highly recommend these stairs and this company. They were a please with whom to work.read more
Deer Flat C.
We are very happy with the product. We had it quickly, good instructions, easy install and excellent follow up!
Very happy with our staircase. It's solidly built and looks great. Installation was easier than expected. Customer service was fantastic with helping us order the right staircase and with answering installation questions.
We loved working with this company! If we lost anything they were quick to help us get it replaced. They even rushed our order over the Xmas holiday's and made us feel like we were top priority!!!We would use them again no doubt! That Brett is awesome!
Very happy with everything . customer service was great would use them again.