Stair Quiz - Paragon

Google Rating

4.4

Based on 1019 reviews

Paragon Stairs

4.4

review us on See all reviews

David L.

1728836959

I installed a set of spiral stairs from Paragon last month. 90" from top to bottom. 2 man crew did it in one day and it turned out fantastic. I thought the price very reasonable and Len my sales guy had the patience of Job to deal with me. I highly recommend this product and... this company.read more

Stefan R.

1728330371

We love our stairs and they make a perfect addition to our backyard. We can now easily descend from our deck to our patio without taking up a huge footprint! So glad we looked into options!

Jeff H.

1728135348

Highly recommend all aspects of this company! From first speaking with customer service to receiving the shipment to installing the stairs! Bravo! The gentleman who helped with the order was great. Customer service when I had a question about the hole size in the floor was... very helpful. Installation was great. It took a little bit to get our rhythm with leveling and aligning the stairs, but after figuring it out, it was smooth and easy. My brother in law was the only help I used and it was easy. I love my new space saving access to the upper loft of my barn/workshop!Thanks Paragon Stairs!!read more

Jeff T.

1727731910

Perfect!

Chris S.

1727718644

I ordered a basic spiral staircase to attach our loft and the product was perfect. It was easy to assemble, the materials are high quality, they shipped very quickly, and after getting over the price and having it installed I feel very good about the investment. This company is... A+!read more

Lance D.

1727431676

It was a pleasure dealing with Gary our Sales Rep from Paragon Stairs. Being in the Construction Industry the follow up from Sales Reps are at a minimal at the very best. Gary was exceptional in the follow up and making sure the order was correct. We are excited to get the order... and complete our project for our Client.read more

Amy W.

1727267863

From my first dealings with Claudia to the delivery of my new stairs, she walked me through and kept me updated on every step of the process. The precise measurements and manufacturing of the staircase was spot on and they produced a beautiful staircase that was put together... perfectly and fit exactly right. The quality of the materials used is top notch. I also had an important timeline that Claudia understood and pushed to get it met. Thank you so much Claudia and the whole team at Paragon Stairs! 👍😊read more

Brett B.

1727189962

Nice outdoor stairs

Russ N.

1727176372

Very happy with how my Paragon stairs turned out. Assembly instructions were very good.

Whittenton B.

1727128634

They were very helpful in the layout and design!!

Drew A.

1727117699

The stairs are about half installed and I would buy from Paragon again but, there are a few things that we did wrong due to somewhat overly generic instructions and, I ended up having to do a lot of the install myself where typically the Hispanic guys I have hired would do this.... No instructions in Spanish however. That would make a big difference. The product overall feels pretty substantial and we will buy more of these in the future.read more

Matt Z.

1727113178

I dealt with Brian Albany. So the process took a year but my fault as I spoke with him 9 months previous and designed the steps and had it all ready but I had a life hiccup (flooding) and it held me up. He reached out a few times in the 9 months. However it wasn't shortly after... he reached out the last time I finished the deal. 2 mirrored spiral stairs were sent from my home state of PA to Texas. Got here before our estimated delivery date and there great quality and we're not to bad to assemble. 1st one you learned and 2nd set was easy. I recommend using these guys and Brian for any of your indoor or out door stairs!read more

Matt H.

1727112380

Amazing sales support, and the product quality was outstanding! Highly recommend!

Van A.

1726502428

Our stairs were delivered very timely, and the install was pretty easy and straight forward. We installed them on our back deck. All of our questions about installing the staircase were answered, and the only additional materials we needed were some lag bolds for the concrete... base, which was explained in the directions. Overall, great buy. I'd do it again in a second if I had another place that needed stairs.read more

Len S.

1726174080

The stairs are beautifully finished and packaged to avoid any damage in transit. Instructions are clear.

Daniel B.

1725053596

Knowledgeable sales staff and a great product.

John A.

1725049878

I WOULD HIGHLY RECCOMEND THEM

Richard T.

1724618637

Very good to deal withSeamless transaction and on time delivery

Brett B.

1724596686

We needed stairs to give access to the basement. The original stairs in our home were taken out by the previous owners. Where the stairs were is now a dining space near the kitchen. Paragon Stairs was perfect for us and allowed to customize the stairs to best suit the situation.... I was able to get them installed myself with very little help. Still a lot of work to do. 👍read more

Jack S.

1724478896

Great service. Very happy with stairs. Do wish the railing could be configured easier. Lot of wasted railing too for my 7 step staircase.

Cary M.

1724424405

The directions seemed complete and not hard to follow, and the stairs are perfect for our tiny, tiny-house space. Just what we needed.Now, you need make (3 sided) fitted rubber stair caps as a possible purchase option to fit over each tread, to protect them and the people... below 🙂read more

Ford S.

1724174496

I had an overwhelmingly good experience, and this would have been an 5-star review, except for 2 small issues.1. Although the team at Paragon did an amazing job rushing the staircase out to arrive in time to be installed for my daughter’s wedding reception, their computer... system never was updated with the new shipping time. So, i was worried that it wouldnt make it. It did, they were awesome, but they wouldnt put it in writing, which made me super nervous.2. The installation is not as easy as they say it is. Bending the handrail is not quick and easy. It took a very experienced group of carpenters 2 full days to install. Definitely not 3 hours. With enough repetition, i think they could get it down to 8-9 hours.Everything else was fantastic. Scott Lyle (sales rep) was great to work with.I have no reservations in recommending Paragon, as long as you’re prepared for the arduous install process.read more

Nick S.

1723810702

Easy to deal with , Vincent Serio was my sales designer and was great to deal with. He made the process seamless. Stairs were delivered in a very reasonable timeframe and everything went as planned. I would recommend them to anyone considering a spiral staircase.

Becky B.

1723743411

Very good experience

Raymond

1723741031

Rachel was great to work with. Have not installed stairs as of yet but it looks fantastic.

Jon H.

1723659002

Went together exactly as your instructions told us to put it together my 20 year old granddaughter did most the work putting it together

Piney H.

1723632048

Very Easy To Install, Love The Stairs

Kisha B.

1723492394

They were very detailed and organized understanding our needs and ensuring we purchased what would work best for us.

Gregg S.

1722855540

I had difficult install to try and continue a set of stairs down one flight below a set that was 30 years old. Previous builder messed up opening and couldn’t figure out what to do. The owner waited 14 months with no stairs and then contacted me. I contacted Paragon and Danielle... immediately responded to my inquiry. She wasn’t sure it could be done from the pictures of mess I sent her, but after a few discussions we came up with a plan. I ordered the stair unit with some extra parts also. The shipping was fast. I received everything I ordered with no damaged parts. They pack things very well.I’m a retired builder so it took me a few days to complete project, but in the end, everyone was very happy.I highly recommend Paragon Stairs.Great quality products.Excellent service.Very helpful people to work with.GSread more

Rv F.

1721778079

Thanks to Len with all the great help he provided me at Paragon Stairs.. The stairs came in very nicely packed and nothing was damaged on delivery. Great product and well built.Very happy.. Thank you Len and Paragon Team.. I highly recommend them..

M B.

1721735738

Paragon stairs made the ordering process easy! We had a unique situation, in that the spiral staircase could not be delivered directly to the install site (island home with ferry schedules to consider). And because we had to transport our staircase for one more “leg” of a trip,... we didn’t unbox the staircase upon delivery. We ultimately found that one of the stair treads had damage to the powder coating/paint.Having a few more details ahead of time- specific to our model of staircase would have been helpful (we needed tools: a couple different size drill bits, a hack saw, socket wrenches- which was only an “issue” since we were also having to transport all of our tools to the island install) and I had a slight heart attack thinking that the staircase was delivered without a central post. Ultimately, all pieces of our 4’6” spiral shipped in one box!read more

Irina M.

1721685559

Good job! Thank you.

April P.

1720726232

Such a wonderful experience working with Paragon Stairs. Danielle was my sales rep and she was SO helpful and easy to work with

Stuwart M.

1720611488

The stairs were of good quality as well as fairly easy to install. Fit my need perfectly in the off grid cabin I'm building. Definitely impressed and highly recommend.

1720547419

Great customer service. Vince was wonderful to work with. And the staircase is beautiful.

Pinky extremes X.

1720386943

Stacy, in sales made the whole purchase experience so easy. He is very personable and knowledgeable. The process was really fast, the packaging was done well and I received exactly what I ordered. Only negative thing I may add is that the installation guide was pretty vague... about some of the instructions but I figured it out,read more

Jamie R.

1719887668

I ordered a custom black powder coated spiral staircase for a customers deck. The ordering process was great and it was shipped sooner than expected. When I went to start assembling the first treads onto the center column it wouldn’t go on. I ending up taking a file and an... abrasive wheel on a drill to a fat weld. I then tried to put the first tread on and still wouldn’t go on. I noticed the inside part that slips on pipe was powder coated which I knew that was the issue. I waisted 4 hours trying to work on this stuff. So after grinding the center pipe down everything starting going together. Starting messing with the metal railing and that was not an easy task at all. Made a mistake bending it and had to get another one sent out. We went with the black composite one the second time around and had no issues installing it or getting it shipped out pretty fast with no extra charge. I believe the powder coating was the reasoning for issues with assembly on the $8500 spiral staircase. The job ended up taking me about 3 days to assemble with one other guy. The customer was happy so I was happy in the end. The customer loves there new composite deck with spiral staircase! The pricing was pretty competitive to another place I checked out also.read more

Deanie B.

1719761717

They were great. I needed additional parts for my project and they help us with our order and sent them out quickly.

Riko M.

1719591876

My 2 story exterior staircase is a top quality product. Fine service from the 1st phone call, during the design process, and through shipment. Directions could have been more detailed rather than a generic print-out which described an interior staircase.

Neil P

1719591590

I had the galvanized steel spiral shipped to me. Packaging was great but I saw one of the upper guard rails had slipped by quality control and had a very rough and dangerous sharp finish that could slice your hand open. Upon reporting this to the company they fabricated a new... replacement part and shipped it to me no cost, no hassle. Now I'm enjoying my purchase!read more

Gregor S.

1719334110

I worked with Melissa Soliday and the design and ordering went very smoothly. You will need a professional to put this stair together. It must have had 600 parts and screws. But our construction team of two got the stair and the guardrail complete in three days. Really... beautiful. The centerpiece of our office.read more

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