Stair Quiz - Paragon

Google Rating

4.3

Based on 984 reviews

Paragon Stairs

4.3

review us on See all reviews

Rv F.

1721778079

Thanks to Len with all the great help he provided me at Paragon Stairs.. The stairs came in very nicely packed and nothing was damaged on delivery. Great product and well built.Very happy.. Thank you Len and Paragon Team.. I highly recommend them..

M B.

1721735738

Paragon stairs made the ordering process easy! We had a unique situation, in that the spiral staircase could not be delivered directly to the install site (island home with ferry schedules to consider). And because we had to transport our staircase for one more “leg” of a trip,... we didn’t unbox the staircase upon delivery. We ultimately found that one of the stair treads had damage to the powder coating/paint.Having a few more details ahead of time- specific to our model of staircase would have been helpful (we needed tools: a couple different size drill bits, a hack saw, socket wrenches- which was only an “issue” since we were also having to transport all of our tools to the island install) and I had a slight heart attack thinking that the staircase was delivered without a central post. Ultimately, all pieces of our 4’6” spiral shipped in one box!read more

Irina M.

1721685559

Good job! Thank you.

April P.

1720726232

Such a wonderful experience working with Paragon Stairs. Danielle was my sales rep and she was SO helpful and easy to work with

Stuwart M.

1720611488

The stairs were of good quality as well as fairly easy to install. Fit my need perfectly in the off grid cabin I'm building. Definitely impressed and highly recommend.

1720547419

Great customer service. Vince was wonderful to work with. And the staircase is beautiful.

Pinky extremes X.

1720386943

Stacy, in sales made the whole purchase experience so easy. He is very personable and knowledgeable. The process was really fast, the packaging was done well and I received exactly what I ordered. Only negative thing I may add is that the installation guide was pretty vague... about some of the instructions but I figured it out,read more

Jamie R.

1719887668

I ordered a custom black powder coated spiral staircase for a customers deck. The ordering process was great and it was shipped sooner than expected. When I went to start assembling the first treads onto the center column it wouldn’t go on. I ending up taking a file and an... abrasive wheel on a drill to a fat weld. I then tried to put the first tread on and still wouldn’t go on. I noticed the inside part that slips on pipe was powder coated which I knew that was the issue. I waisted 4 hours trying to work on this stuff. So after grinding the center pipe down everything starting going together. Starting messing with the metal railing and that was not an easy task at all. Made a mistake bending it and had to get another one sent out. We went with the black composite one the second time around and had no issues installing it or getting it shipped out pretty fast with no extra charge. I believe the powder coating was the reasoning for issues with assembly on the $8500 spiral staircase. The job ended up taking me about 3 days to assemble with one other guy. The customer was happy so I was happy in the end. The customer loves there new composite deck with spiral staircase! The pricing was pretty competitive to another place I checked out also.read more

Deanie B.

1719761717

They were great. I needed additional parts for my project and they help us with our order and sent them out quickly.

Riko M.

1719591876

My 2 story exterior staircase is a top quality product. Fine service from the 1st phone call, during the design process, and through shipment. Directions could have been more detailed rather than a generic print-out which described an interior staircase.

Neil P

1719591590

I had the galvanized steel spiral shipped to me. Packaging was great but I saw one of the upper guard rails had slipped by quality control and had a very rough and dangerous sharp finish that could slice your hand open. Upon reporting this to the company they fabricated a new... replacement part and shipped it to me no cost, no hassle. Now I'm enjoying my purchase!read more

Gregor S.

1719334110

I worked with Melissa Soliday and the design and ordering went very smoothly. You will need a professional to put this stair together. It must have had 600 parts and screws. But our construction team of two got the stair and the guardrail complete in three days. Really... beautiful. The centerpiece of our office.read more

Jackie L.

1719037552

We purchased a staircase about 4 months ago and we finally got to put it in place. It turned out perfect for what we needed in this small 600 square foot house to get up and down! We couldn’t be more happier with the salesman, the information on how to assemble it and the final... results after! Thank you!read more

Andre van Z.

1718726660

Paragon is very professional. The stairs arrived at my doorstep in BC,Canada from the USA undamaged. Easy to install - I did it myself without help.. Good quality.

Robert R.

1718639286

Excellent quality, highly recommend.

Tiffany B.

1718213253

Len at Paragon Stairs was very polite, knowledgeable and patient. He walked me through every step of the way. The stairs turned out amazing. A little smaller than I expected but they’re perfect for the space and purpose.

Karmina L. F.

1718119264

Great service and the stairs are beautiful. However, we needed to hire someone to install them and paid a considerable amount

Stuart M.

1718044233

Design assistance was great and the directions for picking up at your place were straight forward. Assembly was easy and directions clear. Thanks for the stairs , they look great.

Morad F.

1716313927

After you pay for your products they go silent. You contact them about shorted items and they are no longer responsive. You call customer service and they push you off to the sales rep. You call the sales rep and he assures you he’s going to call back and take care of the issue.... Surprise surprise he never calls back. I have multiple emails and voicemails left with them, and no response back. I would not use this company ever again.Edit: changed my 1 star to a 4 star because they did contact me after I left a bad review. The lady I spoke to was awesome. Got my problem solved so fast I couldn’t believe it. Sales team is terrible. The reason I say this is because before you buy they are on top of everything. Once you pay they forget who you are.read more

jeff G.

1716233957

Amazing customer service , from beginning to end , did not think a company can be this good ! If you are looking for a set of spiral staircase they are definitely the company to use !!!!!

Maddie M.

1716222430

Zero complaints! Was a struggle to find a good custom spiral staircase in Canada, until I found Paragon & got exactly what we were looking for! Great customer service, fast shipping, & high end product. Clearly written directions & supplied everything we could’ve needed for... installation. Finished product is a dream!read more

Jay I.

1715913389

Excellent customer service. Daniella was supper helpful in getting me the right staircase for my project. Special thanks.

christina C.

1715351924

The whole process and experience with Paragon Stairs was excellent. The communication was superb and the outcome was exactly what we needed to fit our space. Highly recommend.

Chris 5.

1714764241

The sales process was great and they definitely helped me get the stairs I needed. Totally went well and as I look at the parts and pieces in the box it all looks great. Unfortunately I haven't had the time or bandwidth to install it yet

Onesimo Leal Y.

1714757801

I had a pleasant experience with paragon starirs. I haven't installed them yet but it looks pretty simple to follow building instructions.

Ronald D.

1714128496

The welds, milling, wood and paint finishes were perfect. The product design team was detailed and the finish product was impressive. I would highly recommend this company for your floating stair system.

Harvey P.

1714057671

I was in need of a set of spiral stairs. My search found Paragon. The people were great to work with. I explained what I was looking for they came up with a plans. I order the stairs. They weee simple to install. Everything from beginning to end was handles perfectly. I highly... recommend Paragon. The stairs were high quality and the people there are professional.read more

Mike J.

1713797539

Great help in designing the right stair for my situation. Just remember that if you have a height restriction to be sure to specify the maximum height for the support column. I never and now have to cut 18" from the column, which is tough and will likely mean renting a saw to... complete. The quality of the stair is good and looks like assembly will be easy enough but youwill need at least 3 people I think.read more

Nancy A.

1713543296

Excellent tech support, clear communication and delivered item as specified.

Jeff T.

1712771823

This was my first experience with Paragon. I can't believe the attention to detail, follow up and level of service that was provided to me. They have definetly set the gold standard for customer service. I was very impressed with the product and would recommend Paragon to... anyone.Great job Paragon.read more

Steve H.

1712330381

Great Quality Product.Did some changes to the assembly pricess too make it easier.

Toni W.

1711834776

We received our custom ordered spiral stairs and they arrived just as expected. Delivery time was great and received awesome customer service throughout our entire purchase & installation process.

lien N.

1710959780

Everything arrives as expected. And they were so patient will our planning needs! We are still finishing the basement and we had a very small space to fit the stairs in and it worked. No more going outside to get to the basement! Was wondering if there was anything to help with... the slippery hand rail :)read more

Elizabeth C.

1710892636

They were patient with our lengthy, post-Covid building process and very helpful in giving me the full range of options. I never felt pressured and, in the end, picked a beautiful spiral staircase that came promptly and exactly as ordered. I love it!

Chana Eisenstein, D.

1710885594

Excellent customer service and product.

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