Custom ordered staircase & railing up top. We converted an unneeded closet into access to a new conference room at work. The staircase was critical to making the project work well. Great customer service & great product at a very reasonable price! Very happy customer!
Fixer upper R.
21:28 22 Jul 20
I purchased their spiral stairway and they shipped to Orlando for me. Overall everything from sales to customer service, and delivery was smooth. We experienced some delays in production but it was during the pick of Covid-19 so expected. We also experienced few items... rescheduling for delivery but it didn’t have anything to do with Paragon. It was the 3rd party shipping company. Still their customer service staff were pretty good at answering my calls and following up with the shipping company. Highly recommended.read more
15:00 18 Jun 20
We are so happy with our spiral staircase from Paragon Stairs. Scott was so knowledgeable and easy to work with. We gave him our measurements and sent him a few pictures and before I knew it our stairs were delivered to our front door. They were easy to install and the... instructions were easy to understand. The stairs are very sturdy and well built.read more
14:53 18 Jun 20
Stairs were perfect. A standard landing wasn’t going to work in our situation. Brett was able to design a landing and send design drawings to me in the same day. We highly recommend Paragon and will use them in the future.
17:15 17 Jun 20
Product is great! Shipping expensive!
15:32 12 Jun 20
They were helpful, knowledgeable and worked with my budget. My house had horrible steep stairs that I had almost fell down them a few times I called them death stairs and wanted them gone. I redesigned the area for a much more compact and safe spiral staircase. Paragon stairs... have many different sizes to choose from, I end up going with the smallest size that was still code legal (5'). It ended up being the perfect size and installed the diy black kit. I actually installed it all myself. The main colum is in several pieces that screw together. I installed the square landing on top first using lumber clamped across the top to hold it there and ran a plumb line down got he floor to locate and install the baseplate for the column. I slid each stair piece over the column, screwed on the next column and continued to slide the rest of the stair steps on. The final column was slid down from the landing hole and screwed tight. It was just a matter of spacing all the steps up and securing them to the column. The most time consuming part was actually the railing supports as each one had to cut to length. Overall it does take some skills to do this yourself but if your handy, it's a fun project. Paragon was great to work with and they also made a custom top railing based on my measurements. The stairs look great and even with just the black paint from the factory, the steps are not slippery. If I ever do another on of the spiral staircase projects I would for sure use them again.read more
16:37 11 Jun 20
I purchased the 42 inch spiral stair case and installed myself. i would say you have to have some mechanical ability. Stairs came out just awesome and support from the company was beyond my expectations. Sales staff was great also. They helped me answer all the questions prior... to the sale. Great company and stairsread more
15:34 11 Jun 20
Help with design was superb! Shipping info and follow up was great as was the quality of construction and materials. Although our handrail was damaged by the freight Co. and a couple minor missing parts Paragon's customer service was good . We did have to keep on them for... updates .. but considering them being shorthanded , due to Covid-19, They came thru!We love our new stairs with Oak treads!!!!! Mike and Jean[Thanks Andrew and Coleen!]read more
14:48 11 Jun 20
My experience was great from the initial consultation all the way through to delivery right when I asked for it!
18:13 10 Jun 20
More of a paint job than you realize and the handrail was 2 1/2 inch poly pipe. That was disappointing but the rest of the stairs were great. Ordered a new handrail but it’s really delayed due to Covid. You have to cut each hand rail rod.
15:23 10 Jun 20
Great stairs. Well built/quality. Stairs came in well packed and easy to unpack to assemble.
15:02 10 Jun 20
I ordered a spiral staircase for a house I was remodeling. They emailed me a detail sheet for the different sized spiral staircases as soon as I called so I could keep framing the opening. They were able to walk me through the simple ordering process later that day. It was... quite simple to install - it took myself and another guy about 6 hours. There was an issue with the shipping cost, it was going to be more than they initially told me but they honored the original price and covered the additional cost. They were very professional and easy to work with, I will reuse paragon stairs next time I need to order/install a spiral staircase.read more
14:53 10 Jun 20
Very easy to install! Satisfied with everything!
Brady Van M.
22:01 05 Jun 20
I'm a contractor. Designing the stairs was easy with these guys. Stairs went together well and the clients were happy
00:25 05 Jun 20
Great product and would have given 5 stars if not for some engineering challenges I've discussed with your sells reps.
15:22 03 Jun 20
Extremely impressed with the quality at the price point I chose. Phillip was knowledgeable and the stairs fit EXACTLY as he said they would. I have received nothing but positive comments from everyone regarding the fit and finish of my new spiral stairs!
18:00 02 Jun 20
Greg couldn't have been more helpful.
16:31 29 May 20
Great product, support, company, and followup. Very happy with our stairs!
17:16 14 Apr 20
The whole process of dealing with Paragon was a good one. They were very helpful with the order, communicated during the time of fabrication, staircase assembly and install went very well, and most of all the end product was great. Would work with them again.
13:41 14 Apr 20
One thing I really didn't feel was of quality and certainty wasn't designed very well was the handrail. The PVC piping used, though the lower end option, is too soft to pull any fastener type tight...it deforms, and easily scratches, gouges, and kinks. Worse than that is the... use of toggle bolts at all much less the very light-duty type you include. That connection as a whole is terrible for a number of reasons, but even worse is that the balusters are pre-bent at their tops for the pitch of the stairway way too far in the wrong direction so its impossible to get the rail pulled tight to the baluster, especially with your toggle bolt method that deforms the pipe to the point of pulling through the drill holes, that is, if the tiny threads on the tiny bolt don't strip first. I suggest some type of more universal top angle or hinge/flex top to the balusters with a groove to receive a band clamp that wraps fully around the pipe and baluster top, and really pulls the whole connection together without the drilling, which was a major pain to do while trying to keep the rail in the right position. Think about it!read more
02:16 12 Apr 20
amazing and always on top of things and always following up highly recommend
16:43 09 Apr 20
Wonderful customer service! I was able to easily design a custom spiral staircase over the phone with a Paragon design consultant. The kit came packaged very carefully. Assembly was simple. The stairs are very solid.
15:57 08 Apr 20
Company is awesome! I worked with Scott and he was so patient and helped us figure out which stairs were best for us. Install was fairly easy. Will 100% order from them again. I did shop after for spiral stairs for a while and I am so happy I worked with Paragon Stairs. Highly... Highly recommend!read more
09:02 08 Apr 20
The initial contact was responded promptly and professionally. All questions were answered, with pictures sent to show details. Order was taken, shipping completed, and received timely. The contractor said it was tight, but everything fit in place . We arrived, took one look... and said. WOW! This is just what we wanted. Happy Campers ! Thanks, Mark and Patsy Whiteread more
00:28 08 Apr 20
I placed my order with some basic measurements and the lead time was beat by Paragon. My sales rep was wonderful. Be mindful of tread height as the 9.25” risers are a little tall. And be mindful of the allen head set screws as they are painted and did not thread properly. I... replaced.read more
00:19 08 Apr 20
This is the second spiral staircase from Paragon Stairs that I have used. I wouldn't use any other brand! My sales rep Peter was awesome to work with and very helpful. The stairs ship complete with all necessary parts for assembly. Communication is fantastic and lead times are... absolutely reasonable.read more
21:22 07 Apr 20
I’m loving my spiral staircase. I was nervous to go with the galvanize steel, but it actually looks beautiful and complements my modern house. Scott was a pleasure to deal with answered all of my questions and my contractor’s questions. Great experience😊
The Final Floor, I.
17:40 07 Apr 20
The stairs arrived in a timely manner. All components were there and it was simple to assemble.
17:02 07 Apr 20
Exactly what I wanted. Short a couple of pieces and were sent immediately with no questions asked. Salesman was knowledgeable, helpful and polite.
16:21 07 Apr 20
Excellent experience from design thru fabrication. Installation was simple and we love our new stairs!
16:06 07 Apr 20
Super easy to install, very happy with the product
23:29 12 Mar 20
Had an absolutely wonderful experience with Ralph at Paragon. We replaced a ladder to the loft of our cabin and it is absolutely perfect. It looks stunning and the cost was totally reasonable for the quality. We love it and Ralph was so helpful throughout the whole process!
15:41 05 Mar 20
We needed to install a spiral staircase up to a loft. The Paragon consultant helped us turn our vision into a practical design. The process was really easy, and once the stairs came, the installation process was straightforward.
02:35 04 Mar 20
I develop apartments and have purchased 4 sets of spiral stairs from Paragon in the last 2 years. Fast responses and shipping. I cant buy locally so these guys have been great to work with.
14:03 02 Mar 20
Very good customer service. Easy process from start to finish.
20:06 01 Mar 20
Claudia was great to work with. From 1st phone call to the last, she was available and made the design process very easy and professional.
01:04 01 Mar 20
We've yet to install the stairs, but I can tell from the items delivered that they're quality and that installation will be a breeze. Working with the rep was painless, and he helped address our spiral staircase needs, talked through logistics, and didn't make me feel like I was... being oversold.read more
15:53 29 Feb 20
Very well made,easy to install,would buy from again
15:05 29 Feb 20
The designer was very helpful and very professional. The construction process was quick and delivery was ok. The stairs were somewhat easily installed. There were a few issues, the platform was missing two drilled holes for installation. The instructions showed the drilled... holes but there were none on our metal piece. The instructions were confusing at times, especially when there were many extra bolts which were not labeled (and a few missing bolts - maybe our package came with the wrong bags of hardware). We were able to install the stairs after going to the hardware store for the missing bolts. The railing was also difficult to install, the instructions are not very clear. Overall, we were able to install the stairs in two days with three people. We are very happy with the end product, there was a small amount of swearing during installation but it was manageable.read more
19:29 26 Feb 20
Everything went very smooth from start to finish. Great Product, quality and service..
17:03 26 Feb 20
The salesman was great in helping pick out the right stairs for my job and ensuring the proper design for the application. Everything was as discussed and installation was straight forward and easy with the help of a friend.
17:03 26 Feb 20
Salesmen was very helpful. It arrived on time. Installation was easy. Fit and finish was wonderful. I’ll buy stairs from here again
16:40 26 Feb 20
first class start to finish
16:22 26 Feb 20
Very helpful in the design process from start to finish!
16:15 26 Feb 20
Steve worked with us to create the perfect staircase for my needs and budget. Communication was superb. Highly recommend, however, we have not yet assembled.
Steve A. B.
14:36 26 Feb 20
Working with Paragon was a great experience. The rep was super. The product was delivered as stated on time. This was a do it yourself project on my boat dock deck. The installation was easy to complete instructions were easy to use all material was provided. All in all an... excellent value. I would encourage anyone to go ahead and jump into your project with Paragon.read more
00:30 20 Feb 20
Fantastic product. Excellent fit and finish. Relatively easy to install. The finished look is top notch. Thank you Paragon!
19:56 19 Feb 20
Very nice product and customer is pleased. STRAIGHTFORWARD install went smoother then expected
18:14 04 Feb 20
Great service and love the staircase
Carl Hirsch J.
13:06 04 Feb 20
A most satisfying encounter with quality folks and an excellent product
22:35 01 Feb 20
Staircase was very easy to configure, very pleased with he product.
00:14 01 Feb 20
When I first heard Paragon's quote for our circular stairs, I was incredulous. It was less than 20% of what was quoted by a local steel fabricator.So I drove to Collegeville, PA from upstate NY to see for myself.Scott Lisle took me into the factory. I couldn't believe it.... Paragon makes all kinds of stairs. Top quality. They have 150 employees and turn out 6,000 sets of stairs a year!We filled out an order. I left a deposit, and the entire package including the unfinished red oak treads and the laminated curved railing arrived at the foot of our driveway in no less than 10 days.Three days later it was refinished and installed in the cottage behind our house, allowing us to eliminate the previously used ladder, and I had one happy 89 year old mother-in-law!Mack Travis, Interlaken, NYread more
00:12 31 Jan 20
Paragon Stairs designed my spiral stair’s for my needs. They quickly designed the stairs and also for a very affordable price. I was presently surprised the way they communicated where they were in the development construction and delivery. I am very happy at the way it all... worked out for me.read more
19:22 30 Jan 20
Paragon walked me though all of my questions and assembly was smooth sailing.
19:16 30 Jan 20
We used Paragon Stairs for the very first time on a project with a very important client of ours that needed an exterior spiral staircase to a room above his garage. Peter, in customer sales, helped us determine exactly what we needed to order, including height and railing... requirements that we would've been unaware of. The staircase arrived exactly when promised and installation was exceptionally easy. The staircase is beautiful and we have a VERY happy customer. Would never hesitate to use Paragon Stairs!read more
18:51 30 Jan 20
Great service, quotes, and product just as advertised, delivered promptly. Highly recommend.
12:56 30 Jan 20
Claudia was so helpful and very sweet!! She designed our spiral staircase perfect and also gave us a great price!! We won’t receive our staircase for a few weeks but I’m sure it will be exactly what we ordered!!
17:15 27 Jan 20
Can’t say enough about the people who installed the spiral staircase. All in all, a very good experience.
22:16 24 Jan 20
Great customer service. Very pleased with the product quality and with the help walking through design. Will recommend to others.
20:21 20 Jan 20
Great communication, prompt delivery, stairs worked out perfect. Recommend for spiral staircases!
22:14 14 Jan 20
Ordered a spiral stair. Product looks great even with only primer applied by factory. Assembly was easy enough, shipped two weeks sooner than promised. Very pleased
20:21 14 Jan 20
Our stairs shipped in two pieces the pole and the stairs.It was easy to set up and great value for the price I paid.
19:20 14 Jan 20
I was very please with the process of purchasing and installing my paragon stairs. Fair price, great shipping transportation and unloading service, easy to install, extremely functional, well built and they look GREAT. Terry Hunt
17:36 14 Jan 20
Quality Product, good service. Shipped Earlier than expected.
14:30 14 Jan 20
Great product. A 2 man team installed it in 1-1.5 days.
02:20 12 Jan 20
This was a great experience as well as great productEverything was spot on from the help to the assemblyGreat jobThank youJb
00:40 08 Jan 20
stair quality is great. sales rep worked very well with us over the phone and online. stairs came shipped with all pieces and parts. installation instructions were to generic. wish they had online video from Paragon showing this model of stairs being installed. instead we went... online for tips from other companies.read more
20:55 07 Jan 20
Great Customer service and product.
16:56 07 Jan 20
The stairs arrived in good shape. (The box was crushed but there was no damage to the contents). The parts were well organized. The small parts were in individual packets. The instructions were easy to follow. They were exactly as promised and delivered in a very timely... manner. I am very pleased.read more
16:51 07 Jan 20
I am 74 years old and installed the stairs alone. After installing the treads I had to reposition them as a result of my wife giving the wrong height measurement to paragon and as a result the exit angle was different than expected (not Paragon program). After remeasuring and... repositioning the treads everything worked out. We can’t be happier with the stair case.read more
16:19 07 Jan 20
So easy! Perfect fit. The only hard thing was lifting the platform. We asked a younger, stronger friend to help (we are both mid- 60s). After that, no problems. A perfect solution for our garage attic access.
16:15 07 Jan 20
Great experience. Fast quote and easy install.
16:11 07 Jan 20
Easy from beginning to end. Delivery was wonderful called in a compliment for driver. Laying it out was easy and installing took time but wasn’t to hard. My husband is 65, I am 68 and we did it! The only thing I Wish was more detailed was the instructions. Confusing at times.
13:38 06 Jan 20
Now that they are assembled they are very sturdy spiral stairs (economy DIY stair kit, no options). It took two people two days to install it. Their website says it takes two people but their instructions have one step that says you will need 3 or 4 people to accomplish. We... did it all with two people and some advance planning for safety.Remember that the economy DIY spiral stair kit is a narrow width staircase. They have wider versions for more ease of stepping up and down.NOTES:1) The center post came in 4 sections that screw together. Instructions seem to say to put the stair treads onto an assembled post after it is standing up in location (15 feet tall). That is not safe or easy.We put one post section (45" tall) on the floor and put the stair treads over that, then screwed the second post onto that and put the rest of the treads on. Then we screwed the remaining two sections on top of that.2) You don't need to hold the top platform in place while attaching to structure if you install ledger boards first that the platform can rest on and be level with floor. No effort to hold in place while fastening to structure, much safer.3) The top post is way taller than needed, about 3 feet above railing. I had to cut the top post section shorter to look better. Not easy to cut, it is heavy gauge steel tube.4) The main baluster on the first step needs to cut. They say to cut 1 1/2" off. I had to cut 2 1/2" off in order to make the railing height match all the other stair tread baluster heights. Measure your other baluster heights and calculate how much to cut off, not necessarily 1 1/2".5) The PVC railing instructions are too vague. You should use the hole in the baluster as a pilot hole to drill a 5/32 dia hole into the PVC railing then move the railing to the side and drill a larger hole in the PVC to accept the expanding wing nut.6) They say to drill a 3/8 diameter hole in the PVC railing for the wing nut. I found a 1/2" hole is much easier to slip the wing nut into.7) Put the wing nut screw through the baluster hole then thread the wing nut onto that. Collapse the wings and push into the hole in the PVC railing. The wings expand inside the tubing and can then be screwed down.8) I added foam pipe insulation to some the tread bottom edges to protect against head injuries when walking under the stairs.read more
00:13 03 Jan 20
The price was good. The customer support was good. Materials arrived on time and in full. I'm pleased with the final product, which I installed myself with the help of my son and a friend, but mostly myself.The are one improvement I would suggest is that they provide a site... with helpful hints that would greatly enhance the ease of installation. I discovered numerous techniques that i'm sure others already knew or learned along the way. I could have cut installation time significantly if I had been aware of these going in. For example, I was installing the standard galvanized steel treads, which need to be spaced according to the overall height of the staircase. I realized several treads short of the bottom that rather than carefully measuring and then trying to hold the tread in place and level while tightening the set screws that I should have cut an appropriate-size PVC pipe in half at the correct height. I could then position that on the center pole and slide the next tread in place knowing that it would be at the precise spacing.read more
22:45 01 Jan 20
We found this company on line, they had a great selection. The customer service was exceptional, communication was excellent. We just took a picture and gave them the measurements, they gave us the details for the best possible positioning. We never had any questions or doubts... after talking to them. When the stairs arrived, the instructions were easy to follow and we didn’t have any problems with installation. (Kind of fun actually) Everything was good quality and practical where it mattered. My father in law builds quality custom homes and was very impressed. We’re very happy with Paragon. 👍🏻read more
11:26 15 Dec 19
Outstanding Sales & Service. The entire process was simple, the people who helped design the stairs to fit our needs were excellent. The product arrived on time and the stairs were easy to install. Thank you Paragon!
20:50 14 Dec 19
Was very nice working with Brian when we were ordering our stairs. He was professional and very nice. He was able to speak with our contractor to make sure stairs were going to meet codes.
15:54 10 Dec 19
Customer service was outstanding. The stairs worked just as we planned them too and they answered every question I had along the way.
20:57 08 Dec 19
Excellent customer service, I would definitely use this company again
17:41 08 Dec 19
I had the idea that a spiral staircase was what my house needed in order to give the 2nd level, which is actually only a half story, more floor space and head room and also to fix the problem of the only basement access being from the trap door in the floor of the pantry. Didn’t... have a clue as to whether or not this was actually possible but Paragon assured me that it was. All I did was call them up, email photos of the rooms, along with ceiling height measurements, and then they did all the design work and let me choose which materials I wanted. Went with the classic black spiral stairs and couldn’t be any happier with Paragon’s customer service and quality of product.The stairs arrived a week earlier than they estimated, the price was lower than what I expecting to pay, and the entire process was super easy, even for someone like me who doesn’t have a clue about envisioning remodel projects. They did it all for me and very quickly too!!If you’re in need of a staircase, I would highly recommend going with Paragon. My contractor had to call them up a couple times with questions and they were prompt to resolve the issues. Paragon did, however, manufacturer one part incorrectly—the top, center pole of the staircase wouldn’t fit into the bottom pole but Paragon suggested filing it down and if that didn’t work, then they would send out a replacement pole. Luckily, my contractor was able to file it down so that it would fit.Also, Paragon estimated the thickness of the floors when ordering the stairs and even though there turned out to be a 2nd ceiling above the lower ceiling, the stairs still fit after my contractor made some adjustments to the height of the stair risers. We went ahead and ordered an additional stair when this was found out and I’m still in the process of trying to cancel the order and get a refund. When I called yesterday, the person who I would need to speak to in order to cancel the order was already out of the office for the weekend, so now I have to wait till Monday to see if I can get the refund.read more
16:31 08 Dec 19
Fit and Finish was excellent. Customer Service was better!
01:42 08 Dec 19
So easy to put together, instructions very easy to follow will be following up later next year with exterior galvanized set for access to second floor balcony
22:17 07 Dec 19
Love the stairs. Don't love the screws for the plastic hand railing as they aren't counter sinking & are already stripping out of the railing. If I had known this before placing my order, I will have purchased the metal hand rail.
21:28 07 Dec 19
Easy to install. Very rugged. Price to value is excellent.
17:40 07 Dec 19
Brett was great to deal with! Extremely efficient process from initial design to delivery. And the final product is awesome. Very happy. Would highly recommend.
16:43 07 Dec 19
Great costumer service and everything come in perfect conditions
16:33 07 Dec 19
our stairs showed up on time. all parts and pieces were there. instructions were easy to following. the tower was up and usable in a few hours.
16:01 07 Dec 19
Very professional and helpful especially this being our first time experience. Customer service was outstanding!
"Jay" Mervin Z.
21:23 22 Nov 19
We needed a smaller set of spiral stairs and Paragon was able to help us with that along with a short lead time. we just installed it so we do not know about the longevity but seems like a good quality stairs
17:21 18 Nov 19
Getting steel rails completely transformed my house. I needed a pretty high-level handyman to install them, because doing so required drilling into the steel, but they are gorgeous!
17:47 13 Nov 19
Paragon Stairs is a great company to work with from start to finish. I was a bit skeptical about having a spiral staircase shipped to me but the design and shipping were exceptionally well done. We did chose to have a local handyman company install it (which took approximately... 12 hours) but it went together well and looks great.read more
00:07 12 Nov 19
The sales department was very helpful. Stairs fit great and are extremely well built!
03:12 11 Nov 19
60" economy code stair. Took longer to install than anticipated (2 people, 2 full days) a few holes need to be enlarged, and some of the instructions weren't clear. But otherwise, no major issues, looks good, and feels sturdy.
19:44 05 Nov 19
I looked at and talked to a few different online spiral stair companies and landed on Paragon for their Incredible customer service. Great use of technology by screen sharing to show and model the stair custom to your area. They are reliable and quick to respond to email or... phone calls. I would definitely recommend if you are looking for a high quality outdoor spiral.read more
20:32 04 Nov 19
Great product and support team, well built and beautifully designed staircase was just what we needed for our craft distillery.
16:49 04 Nov 19
Perfect service Fit and finish awesomeBest price I found.
17:20 28 Oct 19
FOLLOW INSTRUCTIONS!!! There are easy to follow instructions regarding the shipping of product. Receipt of the product, assembly of product, etc. Things can get a bit chaotic if you do not keep parts and pieces together and organized in one spot. We thought we were missing... pieces but as it turned out everything was there. Paragon was very organized but we were not.read more
18:05 22 Oct 19
Delivered to us when they said they would and kept us updated during the build process. I would use them again. A professional company !
19:34 21 Oct 19
Love the stairs! Perfect!
16:49 21 Oct 19
EXCELLENT HELP WITH SIZING AND PERFECT FIT.
15:49 21 Oct 19
Worked with Phil and he did a great job, ordering process was easy, stairs arrived quicker than promised and they were easier to install than anticipated, all around highly recommended