Build Your Own Stairs | Paragon Stairs

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Google Rating

4.3

Based on 870 reviews

Paragon Stairs

4.3

22:25 17 Sep 23

We love our new spiral staircase. As a DIY project it was definitely a challenge. Our sales consultant offered off book advice for installing the railing, which was much appreciated. He also helped us find a delivery method that was affordable. We watched several Youtube... videos during our installation project. The directions for installing the middle balusters are not useful, Youtube offered a better method. I highly recommend the stairs, with a caution to DIYers to be prepared for a challenge, and to use Youtube. We completed our build in three weekends.read more

13:50 16 Sep 23

I purchased the smallest stairs Paragon makes but the biggest that I could use. Watching YouTube videos to help learn how to erect the stairs they recommended doing it with at least 3 people. I did it all by myself. It was really easy. The stairs are great. They are working... out really well and I get lots of compliments. Thank you, Paragon Stairs!read more

15:52 05 Sep 23

Great quality of materials. Great experience and delivered early. You will have to do lots of metal cutting when assembling so make sure you have a metal cutting blade on your chop saw.

21:59 28 Aug 23

Quality is good. One comment I have is that some of the holes on the steps, backside, were not large enough. Another comment is that there must be a better way to do the aluminum handrail. I watched a Youtube on the procedure that featured two guys that had obviously done the... job before, probably many times, and they made it look easy. I'm usually pretty good at doing DIY, but this railing kicked my butt. Still, I'm pleased with the stairs.read more

16:18 28 Aug 23

I love the new stairs. The packaging was very organized and easy to understand. Will purchase again.

08:55 27 Aug 23

I received the delivery of my stairs right to my driveway as expected. All of the materials were in great shape, directions appeared to have been assembled in the wrong order but I was able to manage. nice finished product.

14:58 23 Aug 23

We were very happy from design to delivery of our spiral staircase that was purchased from Paragon. The quality of the materials is excellent and Melissa Soliday was exceptional to deal with. I would highly recommend them for any type of staircase.

14:16 22 Aug 23

I am thrilled with my spiral staircase! The sales person was great giving me options and setting up the best deal. Delivery was prompt. It took two of us 9 hours to install. So happy with the entire process.

21:54 14 Aug 23

I had originally posted this as a 1 star, but have changed that.We had some challenges, to be sure, but it ended well. Here is the story-First off, the design process was great. Did lots of Zoom calls and FaceTime with simulated drawings of the stairs in our home.Making... changes in real time (lets see how that would look?)We measured and re-measured many times so it would be accurate. Often times with the Paragon guys on the FaceTime while me and my contractor measured. Our Lake Home is in a somewhat remote area in Northern MN and Paragon is out East, so getting the wrong 1,000 pound piece of steel was not an option.We had some challenges with the shipping, both the timing (late) and the location of the actual delivery. But got that straightened out.The stairs when they arrived, were spectacular. The 1,000 pound piece of steel DID FIT. 🤣👍However the hand railings were not properly powder coated and the riser limiters were the wrong size.I was not overjoyed with the responsiveness around getting those items fixed and we could not really put the stairs together until we got those things resolved. The cables are under tension, there is a whole order and process to assemble it properly, and once it is assembled, it doesn't come back apart. It took some time, and this resulted in not being able to use the property as much this summer, not having Grand-kids up because the stairs weren't safe until completely assembled, etc.I am happy to report that Paragon did get back in touch with me and they made it right. Kudos for that. At the end of the day, the stairs ARE spectacular and look great in our home. They are solid, high quality, extremely well built, and while not inexpensive, when you see the quality of the materials used and everything that goes into taking this from "idea" to "functional in my house"...it really is a pretty good value.We are very happy. This is an example of taking an unhappy customer, owning the problems and turning them back into a very happy customer.read more

15:51 11 Aug 23

Stairs look great and the process was actually pretty easy to design and plan it all out. I was worried that things wouldn't quite work but it really does look great and is a good value.

18:37 07 Aug 23

it came as promised and was installed ina few days,,splendid

01:36 05 Aug 23

We ordered a spiral stair from Paragon, and were very pleased with the value and the great customer service.

18:16 21 Jul 23

Designed a spiral stair solution with Danielle - very knowledgeable and helpful - responsive during production period which helped us schedule a local contractor to install in a timely manner - very solid product! Thanks Danielle and team!

17:36 19 Jul 23

Would certainly use this service and product in the future, from start to finish the product and service were very very good!!!

15:43 07 Jul 23

UPDATED: Customer service sent me hardware to fix our problem. For some reason it was not included in our original stair kit. The hardware solved our problem and all is well. They were very attentive to my issue.I see the owner replied yesterday. OK, so far I have not heard... from anyone.Very unhappy with our spirals. Only the supporting balusters screw in solidly. As for the other balusters, the company sent us basically long metal rods, and left it up to us to cut them to size. As a result, the non supporting balusters do not fit properly and are loose and there is no way to tighten them. I do feel the company should send someone out to repair the loose balusters. When I mentioned it to our salesperson, all they tried to do was sell us new balusters. Thanks, NOT.read more

19:10 27 Jun 23

Made in PA! Great service and quality!

11:13 16 Jun 23

I ordered two galvanized spiral staircases from Kevin and the whole process could not have been easier. Not only was I helped with the selection process but was even helped with layout and design. I’m a contractor and these were my first set of spirals; the instructions were... easy to read and follow. Lastly with all the hardware required I was pleased to find that everything was there! Definitely recommend, wether a homeowner or contractor; the whole process was easy, communication was top notch, and installation was a breeze especially because Kevin was willing to walk me through install.read more

15:35 08 Jun 23

Quality product. Knowledgeable customer support.

13:30 07 Jun 23

Good product, great service,Salespeople did exactly what I needed,They break it down step by step.

10:49 06 Jun 23

Very responsive company. The quality was okay. The time to get the stairs was understandable. Customer service was great!

11:09 03 Jun 23

Fantastic customer service!

14:42 02 Jun 23

Our landscape designer did most of the work, but the stairs arrived on time, With good communication from the supplier. Looks just as we expected.

15:47 29 May 23

Fast, friendly, prompt service.

20:31 23 May 23

Paragon Stairs checks all the right boxes. Recommended to me by a neighbor and for good reason. I reached out to Sam Cohen and I immediately felt comfortable with having Paragon as my once in a lifetime purchase of a spiral staircase. He answered all my questions, responded... quickly and he kept me informed through the whole process. The rest of his team was just as responsive. The installation team that I chose, which was one of several that Sam referred, was terrific. They checked all the boxes as well. Friendly, professional and extremely neat. Though my whole project is not complete yet, I'll share the photos of the stairs. Simply beautiful! Thanks folks!!read more

14:04 06 May 23

I ordered 2 complete 48" economy stairs for a duplex that I was expanding. The value and overall appeal of these units was greatly higher than I was expecting. These stairs MAKE my remodel.

03:59 04 May 23

good business

20:26 03 May 23

Great set of stairs easy to assemble, great quality!!

19:48 03 May 23

Living in the Poconos and fairly close to your facility I picked the stairs up using my 6’ bed of my pickup truck. A pallet housing all the pieces for my project was loaded and fit perfectly in the bed of the truck.After getting the stairs home I contracted with a friend to... install them in an area that leads from the 1st floor of our home to a loft area housing my home office. I might say that I was very impressed with the outcome. I choose the black powder coated diamond plate stairs which looks great with our rustic decor.I would also like to thank Zack for all of his assistance in the planning and design of the stairs and I would defiantly recommend Paragon for anyone who has a stair project in the near future.read more

15:59 21 Apr 23

I work for a builder that has been using Paragon stairs for years. They have exceptional quality and their customer service is first class. Sam Cohen is extremely knowledgeable and will take the time to answer any question you may have in a timely manner. Even with very... specific and custom spiral stairs that have to be coordinated to exacting standard, they shine. Paragon follows through with their timelines and will deliver the product as scheduled.I couldn't recommend them enough.read more

23:39 10 Apr 23

It was a great experience having Scott at Paragon help me with my spiral stairs. He was so helpful from start to finish. Great response time and follow up. I sent the measurements & pictures and he got right back with a drawing of my staircase.My husband & a friend installed... them and they are perfect.Thank you Paragon & ScottChristy Coppingerread more

20:23 10 Apr 23

Great! Could not be more pleased

13:16 06 Apr 23

good online information. Good sales follow-up.

23:05 27 Mar 23

Very helpful and quick to respond. Shipping time was about half of which was predicted. Assemblely was a little more than expected and the directions were not as detailed as I would have liked but I was told this when I ordered the stairs and was assured if I had any questions I... could call and someone would walk me through it over the phone but I was able to figure it out without assistance. Overall great product only recommendation for the company is to ship their unfinished wood treads face to face as I had some extra sanding due to shippingread more

16:59 07 Mar 23

Very well built. If you are a DYI install you should be experienced. It’s not for inexperienced DYIer. At one point it took 4 people to raise the pole and install the upper platform. Another spiral in our park bought one from Home Depot and the Paragon by FAR superior. Don’t... waste your money at the big box.read more

16:19 28 Feb 23

Excellent Quality and a great price for a very well built circular stair. Installation was relatively easy for a novice but you definitely need 2 people. The delivery dates were met and the design process very easy!

21:59 21 Feb 23

I needed stairs to lower bar that to minimal space. Talked with Dane Lyle at Paragon Stairs, gave him my situation and dimensions, he took it from there. I went over his proposal, verified dimesions ad set up delivery date. Everything happened on schedule with delivery.... Unloading was a breeze thanks to the cooperation of the truck driver. I assembled the stairs as instructed and the steps fit perfect. Thank you Paragon and Thank you Dane Lyle.Sincerely,Jim Violaread more

Lewis Wilson - P.

16:59 21 Feb 23

We ordered a custom staircase for one of our projects in Grand Cayman. Paragon assisted with shipping through our freight forwarder in Miami and the product arrived within the timeframe given. Our clients were extremely happy and we will definitely be considering them again for... future projects.read more

04:00 15 Feb 23

muy buen producto facil de instalar

16:26 13 Feb 23

Having never purchased spiral stairs before, they helped me feel comfortable with my choice. Salesman was pleasant and knowledgeable about his product.

22:06 30 Jan 23

The quality of the product is 5 stars. Communication was great up until the point of signing the paperwork.

15:55 27 Jan 23

Stairs showed up as expected, with all parts included. Good quality and relatively easy to install. Only knock was the instructions could be improved a little formatting wise to make it easier to follow. Otherwise all good. Would recommend and use again if needed.

21:52 26 Jan 23

I am very satisfied with the quality of my stairs. They even shipped a little earlier than the promised time. There was one missing piece from the shipment but they sent a replacement as soon as they could. Stairs look amazing! I installed them myself and they did take a little... longer to put in than what I was led to expect. Of course, I did it by myself (instead of 4 people) and had never installed spiral stairs in the past. I am sure I could do it in 8 hours next time.read more

18:16 25 Jan 23

The half spiral stairs that I purchased from Paragon Stairs is beautifully designed and meticulously crafted. It's the perfect architectural statement in our circa 1750 log kitchen.

17:39 24 Jan 23

Kevin and the team were very responsive and a delight to work with!

18:32 23 Jan 23

Perfect set of spiral stairs for my small home. Their smallest size fits perfectly in my 600SF living space. Customer service was great and responsive, and despite ordering near the holidays this was delivered quicker than expected. Installation was a breeze, lots of videos on... YouTube showing how to do it.read more

01:14 20 Jan 23

Great sales, delivery, well packaged stairway. I am very happy with the product. Super sturdy and beautiful. Price was great also. I totally recommend this company!!

21:36 16 Jan 23

Company is very professional and responsive. Brian was a pleasure to work with.

13:48 04 Jan 23

Customer service was good

01:16 04 Jan 23

I would highly recommend paragon stairs to anyone looking to purchase a staircase. The process was seamless! Everyone I dealt with was patient, knowledgeable, kind, extremely helpful and prompt communicators. Our family couldn't be more pleased with the stairs we purchased and... the team that paragon stairs provides! Thank you for a great experience!read more

15:30 03 Jan 23

My sales rep Claudia was extremely helpful in the entire process . She is very knowledgeable, pleasant to work with and always available to answer any questions or concerns that I had. I did the installation myself and it was very easy. Working with the curved handrail was... a little difficult. I highly recommend theses spiral stairs.read more

22:39 30 Dec 22

Unmatched quality product. Was really amazed... these stairs are far better than the kits you can get at the big box stores... stable, sturdy, built of high quality materials, and not hard to put together. But FOLLOW THEIR DIRECTIONS and measure the exact height SEVERAL times. I... messed up my measurements, but they made it right without making me feel like the idiot I was! :-)read more

20:23 27 Dec 22

Dave was so professional and easy to work with.

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