Indoor Spiral Staircases (5,000+ Design Options) | Paragon Stairs

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Google Rating

4.3

Based on 778 reviews

Paragon Stairs

4.3

Dr. John A. Word, S.

22:55 30 Nov 22

I am very pleased with spiral staircase that I purchased from Paragon Stairs. I was worried about everything from timeliness, delivery, DIY installation, quality of the material and appearance. I was assured from the beginning that I had nothing to worry about. I found the... salesman to be knowledgeable, efficient and thorough. The stairs were delivered in about 2 weeks to my driveway. There are some heavy pieces so I had help with the installation, but it is what I expected. The material will last forever and won't require an inordinante amount of attention to maintain. it is very attractive and a conversation piece for guest. Very Pleased!!read more

23:29 19 Oct 22

After researching multiple stair companies, we decided on Paragon Stairs primarily because how they helped us design our project and the quality of the product. From beginning to end, the Paragon design consultant and customer service was always available to answer our... questions. It was obvious that they cared about our project and wanted us to be happy with the end result more than the sale. The product was fabricated, packed and shipped with care. We were kept informed at every step of the process. Assembly was easier than we expected and the final result is stunningly beautiful and well made to our exact dimensions. I recommend Paragon Stairs to anyone who wants a high quality product that will last and fit.read more

13:28 10 Oct 22

Rachel Mumbauer from paragon was great in designing our spiral staircase in a tight space - we had to use a fairly small egress window because of FDNY restrictions on roof space, and Rachel managed to fit a beautiful steel staircase into this space. The quality of the stairs was... good although the balusters could have been a bit nicer for the price. Still, we’re really glad that this worked out.read more

20:41 23 Sep 22

It was a mixed bag when it came to Paragon. The order process was a good experience and the sales person was helpful and responsive to all our questions.The freight company that they contract through wasn't very good at communicating that they were behind schedule. I would... recommend anyone that ordered a spiral staircase frequently check the status once shipped via a phone call, because they wont update you if they are behind schedule on your shipment delivery.They could do a better job of packaging the stairs, it came in a very large box and the box was completely smashed, luckily there wasn't any damage to the stairs. They probably should be using liquid foam spray when shipping to better protect the product. I would imagine that many of their packages end up being damaged and damaging the stair case materials.Once assembled the stairs looked great and the quality was better than expected.We ended up being short one very small piece (1 single baluster cup) so we couldn't finish the stair case and get it inspected for our permits as planned. We reached out multiple times via customer service over a 2-3 week span, with no real results.I submitted a bad review via google, and they resolved the issue of the one missing piece within 2 days. So if you really want movement on any complaints I guess that would be the best way.I would have given a 5 star review because the product was nice and high quality in my opinion. But the shipping, and customer service is below average.read more

16:19 12 Aug 22

Very clear instructions, solid steel parts, well-primed and relatively easy to install! The people were very friendly. Relative to materials high costs in general, found the stairs to be competitively priced. I would buy another one!

00:12 11 Aug 22

The spiral stairs that were labeled as “ready to ship” shipped within the promised timeline and looked great! The vinyl handrail was damaged during the delivery and the team helped resolve the issue and get a new handrail processed right away. Overall great experience, best... pricing, and great quality.read more

Texas Gates & F.

21:07 20 Jul 22

Stairs that go in a circle.

06:04 19 Jul 22

I haven’t actually installed the staircase yet, but so far the process has been a mix of highs and setbacks. Claudia was my sales person and she was excellent. She answered all my questions was very informative and patient and we spent good time reviewing all the options. When... the stairs were shipped there was a bit of a mishap in that the pole somehow got misplaced in Salt Lake City. I had to follow up with both Paragon as well as the shipping company multiple times. About a week later I called again to hear that the pole had been located and was again on it’s way to the property.I am now at the point of preparing for installation and I have questions about how to deal with the wood tread that we are going to install. Hopefully their customer service is as good as their sales people! :)read more

17:18 29 Jun 22

Our Company has ordered several stairs over the years and will continue to do so. The staff has been responsive with pricing and customer service has been great to work with. Product assembly has been great. Keep up the good work and quality.

23:39 28 Jun 22

Everything was fine with the sale Lyle was such a nice person. The delivery was good but I wasn’t able to schedule what I wanted because the carrier viewed Paragon stairs as the customerHowever, when the driver got there who I might add read the notes that I insisted the... dispatcher leave for him for which he was thankful.He was instrumental in getting the freight where I needed it. I did open the freight to check for damages and I didn’t see any, but we are a little bit away from installing the stairs which will be the final test of quality then I will review againSincerely,Roseread more

15:45 02 Jun 22

Ordered stairs and they quickly shipped them out to me.

18:57 27 May 22

From my initial conversation to order pick up, everyone at Paragon was professional and courteous. I highly recommend them since they have a wonderful product at fair price.

15:12 24 May 22

Extremely satisfied. The quality of our spiral staircase is UNBELIEVEABLE!!! It far exceeded our expectations. It's solid as a rock, and it fits perfectly. We couldn't be more satisfied.

21:50 11 May 22

My experience with Paragon Stairs was all 5 stars. The delivery was on time and the product was absolutely perfect. I wanted a wow factor and I got it. Thank you Paragon and I will be ordering 2 more stairs in the next 30 days. Ron McDaniel Brown Mountain Beach Resort

01:22 14 Apr 22

Still dealing with the city inspector on codes etc........

18:59 06 Apr 22

Helped planning from dimensions with not built home! Stair arrived befor building erected and fit perfectly.

21:37 21 Mar 22

When shopping for an outdoor spiral staircase for my deck renovation, Paragon came it at similar pricing, faster shipment and was able to do matching railing for the deck which was a huge plus. The designer for our project (Claudia Moffa) was very helpful getting things designed... timely. We were given a shipping date of 1 month later, and they were true to their word.Everything was packaged fairly securely although several layers were shrink-wrapped with other parts that had started to come open. I will note that it wasn't made clear upon ordering that the CUSTOMER is responsible for unloading the materials from the freight truck (all >600 lbs in my case) and that unless you specified with your freight dealer their truck may not have a lift gate...fortunately for me, R+L Carriers did my delivery and not only did they unload it with a motorized pallet jack, they also moved it down our driveway to a good location (it was supposed to be "curbside delivery," so super shout-out to R+L Carriers👍).All the pieces were correct aside from a few scuffs from shipping, but they provide touch-up paint. There were 3 sections of railing that i had to get a paint sprayer and add another coat as not enough paint had been applied at the factory. I had a crew install the stairs...they made note that some screw holes that were supposed to be tapped at the factory were indeed not tapped at all, and 3 sections of railing are not true square...in the location these are going, it was more trouble sending them back to Paragon than using them as-is. My only gripe came when I actually needed more touch-up paint than what was supplied so I called Customer Service who acted pretty peeved that I was bothering them for paint.All-in-all we were still pleased with the project and it is extremely sturdy to last for many, many years.read more

03:07 15 Mar 22

Excellent customer service. Hailers saved the day… twice👍🏻

18:20 21 Feb 22

Excellent build quality, the stairs look amazing. We get compliments when friends visit. Full disclosure there was one piece missing when the kit came but they were quick to resolve and ship. We did 90% of the install just the 2 of us (it took 3 people total to stack the... stairs to get started). Would highly recommend Paragon Stairs and this excellent product.read more

21:18 17 Feb 22

We needed a staircase for California rooftop deck. Order from PA? Yes, because we researched and Paragon seemed the best. Fast-forward, we love it, measurements were perfect and the spiral stairs look fabulous.

23:27 31 Jan 22

The stairs fit perfectly and were easy to assemble. My client was very happy with the product.

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