Warranty

Paragon knows that purchasing a stair means investing in your home. You want to know that investment will last. That’s why we offer you an industry gold-standard warranty on all products.

See Official Warranty

outdoor spiral staircase safety

Built for Your Security

Here at Paragon, we stand by the level of workmanship behind each of our products and we take steps to ensure that level of confidence becomes yours with each purchase. It is because of this that we offer our proprietary, industry gold standard warranty for each spiral and straight stair we build. You can feel confident in the quality and longevity of your investment with us.

lifetime guarantee outdoor spiral staircase

Made for a Lifetime

Paragon stands behind all metal fabrication in every one of our spiral and straight staircases with a lifetime guarantee. That’s how certain we are of how long your stair will serve you however you use it. Whether you choose from Paragon’s steel, aluminum, iron, or galvanized steel lines, this guarantee stands for every part and piece of hardware.

This guarantee on all metal work allows you the freedom to take any galvanized steel or aluminum stair and place it in even the harshest of outdoor or shop environments without having to worry about its integrity a decade or more down the road.

five year stair finish warranty

A Finish that Lasts

Atop the guarantees Paragon offers for our metal work, we also provide you with a promise of a finish sure to last for 5 years. That applies to any paint, powder coat, or galvanization job Paragon applies to any metal surface to protect or customize the aesthetic of your straight or spiral staircase.

These finish jobs are more than just a touch of color to complete a look. They’re a final protective layer to keep the surface of your metal parts free from corrosion or other wear and tear. So you need a finish job with a complete seal that can stand strong. And that’s what Paragon promises.

customer-service-warranty-value

Here for Whatever You Need

Beyond Paragon’s official warranty, our team strives to serve you in whatever way we can. Please do not hesitate to contact us with any questions regarding your stair either pre, during, or post purchase and one of our many helpful designers or customer service agents will give your question full personal attention.

This attention to customer needs is what further raises the gold standard of quality in the industry and why Paragon leads the way to providing the best product and the best service you’ll find when it comes to stair needs.

Call us at: 1-888-939-3778

Checkout our Customer Reviews

Spiral staircase is a joy. Worked very closely with the Salter representative to get the dimensions accurately measured and the proper direction of the spiral. Once the unit was received I was able to install all of it myself except for the top step off pad. I had someone help lift it onto the post and then hold it place while I bolted it to the deck. The rest was all details that I easily handled and installed. A little care was all that was needed to complete a great addition to our outside living.
Dan Mildon
Dan Mildon
18:03 15 Feb 18
My experience with paragon was very seamless. From my initial call to the actual order to the delivery was very simple and well explained. I will have no reservation placing another order with them when the need arises. The assembly of the spiral stairs was very easy and explained well in the paperwork that came with the kit. I definitely recommend the stair kit to anyone looking for a reasonably price and simple to install. They look and work great too.
Mark Fanello
Mark Fanello
16:02 24 Feb 18
I fixed the basement of my house and needed to install a spiral stair but there was a problem, the space between the walls was too narrow. I called many places including Home Depot but no one was able to provide the kind of stair I was looking for. I also called people who work in the same trade and came to see and measure the space where the the stair would be installed but they were also unable to make it because they claimed the space was to small. Finally I found this company "Paragon Stairs" and I call them. When I told them about the space they also claimed that the space was not proper for a regular spiral stair. However, there went the extra mile and asked me as many details about the space and asked me to send them pictures and videos and all measurements of the space, and so I did. I few minutes later after they had received all the measurments they called me told me that there was a solution, and that they were going to customized the spiral stair, and that it was going to fit perfect on the spaced. Then they send me the pictures of how the stair would look and fit. I agreed with their proposal and within 3 weeks they send me the stair and I install it very easily and it fits perfect on the space. The communication and support was perfect as well as the price, and quality. I give these people 5 stars. They really deserve it. I will recommend them to my friends for their stairs needs.
Wilfredo Yanes
Wilfredo Yanes
16:18 24 Feb 18
The staircase is a very good design, clean & sleek, a piece of sculpture that went together fairly easily. Thank Paragon Stairs for excellent workmanship, good customer service, and support. The instruction manual needs work, confusing, and drilling bolt holes in the platform was very hard. Six women put this together, but we needed a very strong man to help us...steel stairs are very heavy.
Ellen Bargeron
Ellen Bargeron
01:25 03 Apr 18
Overall I am very pleased....from the initial phone consultation, the order design, shipping and quality of product. The only reason I didn't go a full 5 stars is that the hardware that came with the unit was not the hardware described in the instruction. The piece that attached the balusters to the handrail was a completely different design than that referenced in the instructions. I figured it out, and the finished product is in place, functional and looks good.....great experience overall.
James Graham
James Graham
20:01 27 Mar 18

See How Paragon Delivers a Best in Class Experience

Customized To Your Budget

Our friendly stair designers can work with you to customize your stair solution to fit your budget.

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Limited Lifetime Guarantee

We back our stairs with the only lifetime warranty on metal fabrication in the stair industry.

See Lifetime Warranty Details

Complimentary Consultation

Our friendly designers can meet with you virtually to get you a FREE 3D model and accurate pricing.

Learn About Our Consultation Process

Over 50,000 Satisfied Customers

See how we have improved the homes and lives of our clients.

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