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Google Rating

4.3

Based on 847 reviews

Paragon Stairs

4.3

Jacob M.

10:49 06 Jun 23

Very responsive company. The quality was okay. The time to get the stairs was understandable. Customer service was great!

Nikki D.

11:09 03 Jun 23

Fantastic customer service!

Dog L.

14:42 02 Jun 23

Our landscape designer did most of the work, but the stairs arrived on time, With good communication from the supplier. Looks just as we expected.

John G.

15:47 29 May 23

Fast, friendly, prompt service.

Judy G.

20:31 23 May 23

Paragon Stairs checks all the right boxes. Recommended to me by a neighbor and for good reason. I reached out to Sam Cohen and I immediately felt comfortable with having Paragon as my once in a lifetime purchase of a spiral staircase. He answered all my questions, responded... quickly and he kept me informed through the whole process. The rest of his team was just as responsive. The installation team that I chose, which was one of several that Sam referred, was terrific. They checked all the boxes as well. Friendly, professional and extremely neat. Though my whole project is not complete yet, I'll share the photos of the stairs. Simply beautiful! Thanks folks!!read more

Scott L.

14:04 06 May 23

I ordered 2 complete 48" economy stairs for a duplex that I was expanding. The value and overall appeal of these units was greatly higher than I was expecting. These stairs MAKE my remodel.

wilfred K.

03:59 04 May 23

good business

Ed B.

20:26 03 May 23

Great set of stairs easy to assemble, great quality!!

Charles S.

19:48 03 May 23

Living in the Poconos and fairly close to your facility I picked the stairs up using my 6’ bed of my pickup truck. A pallet housing all the pieces for my project was loaded and fit perfectly in the bed of the truck.After getting the stairs home I contracted with a friend to... install them in an area that leads from the 1st floor of our home to a loft area housing my home office. I might say that I was very impressed with the outcome. I choose the black powder coated diamond plate stairs which looks great with our rustic decor.I would also like to thank Zack for all of his assistance in the planning and design of the stairs and I would defiantly recommend Paragon for anyone who has a stair project in the near future.read more

Mike G.

15:59 21 Apr 23

I work for a builder that has been using Paragon stairs for years. They have exceptional quality and their customer service is first class. Sam Cohen is extremely knowledgeable and will take the time to answer any question you may have in a timely manner. Even with very... specific and custom spiral stairs that have to be coordinated to exacting standard, they shine. Paragon follows through with their timelines and will deliver the product as scheduled.I couldn't recommend them enough.read more

Christy C.

23:39 10 Apr 23

It was a great experience having Scott at Paragon help me with my spiral stairs. He was so helpful from start to finish. Great response time and follow up. I sent the measurements & pictures and he got right back with a drawing of my staircase.My husband & a friend installed... them and they are perfect.Thank you Paragon & ScottChristy Coppingerread more

Scott R.

20:23 10 Apr 23

Great! Could not be more pleased

Ray H.

13:16 06 Apr 23

good online information. Good sales follow-up.

Ethan K.

23:05 27 Mar 23

Very helpful and quick to respond. Shipping time was about half of which was predicted. Assemblely was a little more than expected and the directions were not as detailed as I would have liked but I was told this when I ordered the stairs and was assured if I had any questions I... could call and someone would walk me through it over the phone but I was able to figure it out without assistance. Overall great product only recommendation for the company is to ship their unfinished wood treads face to face as I had some extra sanding due to shippingread more

Jane H.

16:59 07 Mar 23

Very well built. If you are a DYI install you should be experienced. It’s not for inexperienced DYIer. At one point it took 4 people to raise the pole and install the upper platform. Another spiral in our park bought one from Home Depot and the Paragon by FAR superior. Don’t... waste your money at the big box.read more

Brad E.

16:19 28 Feb 23

Excellent Quality and a great price for a very well built circular stair. Installation was relatively easy for a novice but you definitely need 2 people. The delivery dates were met and the design process very easy!

jim V.

21:59 21 Feb 23

I needed stairs to lower bar that to minimal space. Talked with Dane Lyle at Paragon Stairs, gave him my situation and dimensions, he took it from there. I went over his proposal, verified dimesions ad set up delivery date. Everything happened on schedule with delivery.... Unloading was a breeze thanks to the cooperation of the truck driver. I assembled the stairs as instructed and the steps fit perfect. Thank you Paragon and Thank you Dane Lyle.Sincerely,Jim Violaread more

Lewis Wilson - P.

16:59 21 Feb 23

We ordered a custom staircase for one of our projects in Grand Cayman. Paragon assisted with shipping through our freight forwarder in Miami and the product arrived within the timeframe given. Our clients were extremely happy and we will definitely be considering them again for... future projects.read more

pedro G.

04:00 15 Feb 23

muy buen producto facil de instalar

Peggy O.

16:26 13 Feb 23

Having never purchased spiral stairs before, they helped me feel comfortable with my choice. Salesman was pleasant and knowledgeable about his product.

Samantha P.

22:06 30 Jan 23

The quality of the product is 5 stars. Communication was great up until the point of signing the paperwork.

Stephen V.

15:55 27 Jan 23

Stairs showed up as expected, with all parts included. Good quality and relatively easy to install. Only knock was the instructions could be improved a little formatting wise to make it easier to follow. Otherwise all good. Would recommend and use again if needed.

Tim M.

21:52 26 Jan 23

I am very satisfied with the quality of my stairs. They even shipped a little earlier than the promised time. There was one missing piece from the shipment but they sent a replacement as soon as they could. Stairs look amazing! I installed them myself and they did take a little... longer to put in than what I was led to expect. Of course, I did it by myself (instead of 4 people) and had never installed spiral stairs in the past. I am sure I could do it in 8 hours next time.read more

Richard M.

18:16 25 Jan 23

The half spiral stairs that I purchased from Paragon Stairs is beautifully designed and meticulously crafted. It's the perfect architectural statement in our circa 1750 log kitchen.

Tyler K.

17:39 24 Jan 23

Kevin and the team were very responsive and a delight to work with!

Dylan

18:32 23 Jan 23

Perfect set of spiral stairs for my small home. Their smallest size fits perfectly in my 600SF living space. Customer service was great and responsive, and despite ordering near the holidays this was delivered quicker than expected. Installation was a breeze, lots of videos on... YouTube showing how to do it.read more

Heather C.

01:14 20 Jan 23

Great sales, delivery, well packaged stairway. I am very happy with the product. Super sturdy and beautiful. Price was great also. I totally recommend this company!!

Brian B.

21:36 16 Jan 23

Company is very professional and responsive. Brian was a pleasure to work with.

ashleigh D.

13:48 04 Jan 23

Customer service was good

Tim K.

01:16 04 Jan 23

I would highly recommend paragon stairs to anyone looking to purchase a staircase. The process was seamless! Everyone I dealt with was patient, knowledgeable, kind, extremely helpful and prompt communicators. Our family couldn't be more pleased with the stairs we purchased and... the team that paragon stairs provides! Thank you for a great experience!read more

David N.

15:30 03 Jan 23

My sales rep Claudia was extremely helpful in the entire process . She is very knowledgeable, pleasant to work with and always available to answer any questions or concerns that I had. I did the installation myself and it was very easy. Working with the curved handrail was... a little difficult. I highly recommend theses spiral stairs.read more

Christian J.

22:39 30 Dec 22

Unmatched quality product. Was really amazed... these stairs are far better than the kits you can get at the big box stores... stable, sturdy, built of high quality materials, and not hard to put together. But FOLLOW THEIR DIRECTIONS and measure the exact height SEVERAL times. I... messed up my measurements, but they made it right without making me feel like the idiot I was! :-)read more

Dionna M.

20:23 27 Dec 22

Dave was so professional and easy to work with.

alex V.

16:39 26 Dec 22

I was looking to save space and went with spiral stairs. I went on the website with different companies that they do this type of stairs and none of this companies they could do this on a reasonable time, except Paragon Stairs. I talked to Kevin Reagan and went through my... drawings and photos. He is very professional and knowledgeable and came into to an agreement on the size and type of stair for my project. I got the stairs very quickly even though I live in Canada and the instruction were very easy to understand for a DIY. I would recommend this company and of course thanks Kevin Reagan for his help. Paragon Stairs Rock!read more

Brad S.

16:10 26 Dec 22

There were no surprises, Kept me informed on shipping and they were easy to assemble.

Charlie G.

15:56 23 Dec 22

First time diy. I loved the weight and strength of materials. Recommend!

Dr. John A. Word, S.

22:55 30 Nov 22

I am very pleased with spiral staircase that I purchased from Paragon Stairs. I was worried about everything from timeliness, delivery, DIY installation, quality of the material and appearance. I was assured from the beginning that I had nothing to worry about. I found the... salesman to be knowledgeable, efficient and thorough. The stairs were delivered in about 2 weeks to my driveway. There are some heavy pieces so I had help with the installation, but it is what I expected. The material will last forever and won't require an inordinante amount of attention to maintain. it is very attractive and a conversation piece for guest. Very Pleased!!read more

jim S.

23:29 19 Oct 22

After researching multiple stair companies, we decided on Paragon Stairs primarily because how they helped us design our project and the quality of the product. From beginning to end, the Paragon design consultant and customer service was always available to answer our... questions. It was obvious that they cared about our project and wanted us to be happy with the end result more than the sale. The product was fabricated, packed and shipped with care. We were kept informed at every step of the process. Assembly was easier than we expected and the final result is stunningly beautiful and well made to our exact dimensions. I recommend Paragon Stairs to anyone who wants a high quality product that will last and fit.read more

Till M.

13:28 10 Oct 22

Rachel Mumbauer from paragon was great in designing our spiral staircase in a tight space - we had to use a fairly small egress window because of FDNY restrictions on roof space, and Rachel managed to fit a beautiful steel staircase into this space. The quality of the stairs was... good although the balusters could have been a bit nicer for the price. Still, we’re really glad that this worked out.read more

Gabriel W.

20:41 23 Sep 22

It was a mixed bag when it came to Paragon. The order process was a good experience and the sales person was helpful and responsive to all our questions.The freight company that they contract through wasn't very good at communicating that they were behind schedule. I would... recommend anyone that ordered a spiral staircase frequently check the status once shipped via a phone call, because they wont update you if they are behind schedule on your shipment delivery.They could do a better job of packaging the stairs, it came in a very large box and the box was completely smashed, luckily there wasn't any damage to the stairs. They probably should be using liquid foam spray when shipping to better protect the product. I would imagine that many of their packages end up being damaged and damaging the stair case materials.Once assembled the stairs looked great and the quality was better than expected.We ended up being short one very small piece (1 single baluster cup) so we couldn't finish the stair case and get it inspected for our permits as planned. We reached out multiple times via customer service over a 2-3 week span, with no real results.I submitted a bad review via google, and they resolved the issue of the one missing piece within 2 days. So if you really want movement on any complaints I guess that would be the best way.I would have given a 5 star review because the product was nice and high quality in my opinion. But the shipping, and customer service is below average.read more

Dean M.

16:19 12 Aug 22

Very clear instructions, solid steel parts, well-primed and relatively easy to install! The people were very friendly. Relative to materials high costs in general, found the stairs to be competitively priced. I would buy another one!

Logan C.

00:12 11 Aug 22

The spiral stairs that were labeled as “ready to ship” shipped within the promised timeline and looked great! The vinyl handrail was damaged during the delivery and the team helped resolve the issue and get a new handrail processed right away. Overall great experience, best... pricing, and great quality.read more

Texas Gates & F.

21:07 20 Jul 22

Stairs that go in a circle.

Susie H.

06:04 19 Jul 22

I haven’t actually installed the staircase yet, but so far the process has been a mix of highs and setbacks. Claudia was my sales person and she was excellent. She answered all my questions was very informative and patient and we spent good time reviewing all the options. When... the stairs were shipped there was a bit of a mishap in that the pole somehow got misplaced in Salt Lake City. I had to follow up with both Paragon as well as the shipping company multiple times. About a week later I called again to hear that the pole had been located and was again on it’s way to the property.I am now at the point of preparing for installation and I have questions about how to deal with the wood tread that we are going to install. Hopefully their customer service is as good as their sales people! :)read more

Rose S.

23:39 28 Jun 22

Everything was fine with the sale Lyle was such a nice person. The delivery was good but I wasn’t able to schedule what I wanted because the carrier viewed Paragon stairs as the customerHowever, when the driver got there who I might add read the notes that I insisted the... dispatcher leave for him for which he was thankful.He was instrumental in getting the freight where I needed it. I did open the freight to check for damages and I didn’t see any, but we are a little bit away from installing the stairs which will be the final test of quality then I will review againSincerely,Roseread more

Ken H.

15:45 02 Jun 22

Ordered stairs and they quickly shipped them out to me.

Christopher M.

18:57 27 May 22

From my initial conversation to order pick up, everyone at Paragon was professional and courteous. I highly recommend them since they have a wonderful product at fair price.

David M.

15:12 24 May 22

Extremely satisfied. The quality of our spiral staircase is UNBELIEVEABLE!!! It far exceeded our expectations. It's solid as a rock, and it fits perfectly. We couldn't be more satisfied.

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