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Google Rating

4.3

Based on 945 reviews

Paragon Stairs

4.3

review us on See all reviews

Jeff T.

1712771823

This was my first experience with Paragon. I can't believe the attention to detail, follow up and level of service that was provided to me. They have definetly set the gold standard for customer service. I was very impressed with the product and would recommend Paragon to... anyone.Great job Paragon.read more

Steve H.

1712330381

Great Quality Product.Did some changes to the assembly pricess too make it easier.

Toni W.

1711834776

We received our custom ordered spiral stairs and they arrived just as expected. Delivery time was great and received awesome customer service throughout our entire purchase & installation process.

lien N.

1710959780

Everything arrives as expected. And they were so patient will our planning needs! We are still finishing the basement and we had a very small space to fit the stairs in and it worked. No more going outside to get to the basement! Was wondering if there was anything to help with... the slippery hand rail :)read more

Elizabeth C.

1710892636

They were patient with our lengthy, post-Covid building process and very helpful in giving me the full range of options. I never felt pressured and, in the end, picked a beautiful spiral staircase that came promptly and exactly as ordered. I love it!

Chana Eisenstein, D.

1710885594

Excellent customer service and product.

Patrick D.

1710883418

Great price, great service, great stairs!! I saved $$$$$$

Ray M

1710237812

This was a very simple process from talking with a sales rep delivery and installation. It took us approximately 3 1/2 hours start to finish installing the spiral stairs and they look great very sturdy, solid assembly, very impressed with the product a good value for the money I... highly recommend themread more

AmberStone H.

1710181968

Great product,Our client was thrilled with the way the steps turned out. We will definitely recommend and offer Paragon stairs to any future clients.

David W.

1710181868

We love the stairs. The only issue we had was it 4 calls to get tech help. Once we got someone to call us back they were very helpful.

Mark W.

1710179138

Was easy and just as advertised. Very happy with the results

Tania F.

1710170785

We got spiral staircase, but haven't installed yet.Customer service was great so farThanks

Steven R.

1709594696

We really like our Paragon spiral staircase. I was very impressed with the heavy duty construction. We are now having Paragon design and fabricate the rail for our loft.

Kirk R.

1709585998

My salesman Blaze was extremely good to work with. Very patient and understanding and involved in the scope of my project. Shipped and arrived as expected. My only issue was the directions for the railing system weren't very good. We had a very difficult time bending the railing... but worked out a program that worked well using 2x4s as spacers. Aside from the railing being difficult to work with everything was fantasticread more

Rachel G.

1709573779

Wonderful service. Accommodating when we needed to change our delivery time. Also very helpful to our General Contractor when they called with questions.

Tom S.

1709572086

Great communication and I got exactly what I needed a beautiful black spiral stair case

Cathy H.

1708718150

We had a contractor lined up to install our stairs and unfortunately the contractor was being dishonest so we decided to try to install ourselves. With the instructions and the instruction video- we were very successful! The stairs are so beautiful- beyond what we expected! ... It took a long weekend- mainly because the wood treads take a bit of time to stain and poly- but we are so impressed with our stairs! Highly recommend!!!read more

Oscar H.

1708404606

The experience was so easy, I thought I should have bought a lottery ticket! Ordering was simple. Payment was simple.. taking delivery was simple. And set up was very straight forward. I had a couple of friends help me put it together. We started at 8 am and finished by 4 pm and... had dinner together. Delightful!read more

Megan W.

1708374810

Such an easy process to measure the needed height, send photos of the space and finalize the design.

Shannon Purvis T.

1708368356

Our deck is still under construction but so far the spiral stairs look great! Paragon customer service was very helpful and my contractor said the stairs were easier to put together than he expected. At first I was lamenting that I’d ordered them unpainted instead of black, but... the gray/silver looks even better against the stonework of our home!read more

Bill G.

1707839072

Jason at Paragon worked with me through every step of the process, quickly providing a high level quote based on my inquiry then helping me understand options based on my submitted pictures and measurements. They really have this down to a science.

Jacob G.

1705937628

I worked with a gentleman named Barry Gold and he was amazingly helpful. Confirmed all compliance questions and sent me exactly what I needed and wanted. If I ever need stairs again I will coming back.

Jude R.

1705694742

Simple ordering process, easy install. 2 people with DIY skills can have it set up in an 8 hour day.

Theresa H.

1705380153

Stairs were made promptly. Salesman Brian was very helpful and understanding with issues and questions. Welds could have been neater. There was some “welding spatter” that was rather sharp left on some pieces. The railing on the platform was very much less than square.... Installation was pretty straightforward. My husband (former contractor) took over my remodel project and cut the floor joists and ceiling and our son helped us install the stairs took about two days start to finish (at night) to get it put in. Overall for the price we are satisfied with the stairs we ordered. And the ease of installation. And the fact that this was a local company that we were able to pick up the stairs to save a bit on shipping. Finished just in time for our grandsons birth!read more

Angela H.

1705367280

Great customer support, wonderful product!

Michael A.

1705149989

Perfect in every way

Jeffrey G.

1705086814

Difficult but possible to assemble without any helpers. But that is why the instructions say it is a three person job. If you do it yourself attach the landing first then the base. Use a plum bob to line things up vertically. Install one pole piece then slide the steps over it... then thread a second pole piece to finish staging all the steps. Install the last pole pieces through the platform and into the pieces below. I cut the fourth pole so the finished height was 42 inches above the platform. Most materials are high quality. The plastic railing came scuffed up and one of the connectors for the railing buckled and failed. Luckily there was an extra. One of the steps was scuffed too and the poles were horribly painted. I decided to get about an inch of extra exposed surface on each step and more total rotation by mounting the each baluster to the front of the upper step instead of in the notch cut into the surface of the step. This will give you a bit less head room since the steps when assembled have more rotation but I think it was worth it for the extra step area and aesthetic in my space.read more

Micheal D.

1705084318

The instructions are partially vague. I was shipped parts that have no instructions, I watched the video twice and the parts I was shipped were not used. They were a giant u shaped bar (12 of them) with a bag of bar clamps. I have 12 step, so I played with this bar and had... others look at the bar. The bar fit no where, they were wider than my steps, they were shorter than my height and the clamps didn’t attach to anything. The paint touch up kit had exploded in the bag and was dry. So now I have to order another can of paint to be shipped. It’s definitely a 2-3 person job. Each stair picket has to be measured and cut individually. The top rail has to be drilled into the main post. And really should have a bracket welded on instead of a tiny screw if someone leans on it a little screw will sheer off and down goes little Johnie. But other than those issues. I had it assembled with one other guy in 4 hours. But we are professional builders with all the tools.read more

Tamara H.

1704217857

Man from beginning to end the staff (Hi Len!!!l) were patient, knowledge, and attentive. The customer service is outstanding. Do not hesitate to use them!

Suncrest Design and C.

1703872946

We've now ordered several stair packages by Paragon. They have great products, beautifully made. Their customer service has been superb in handling the order as well as the few little issues we had that needed new parts. We highly recommend them to our clients!

Gail N.

1703654693

Kevin Reagan, Senior Designer made the ordering process understandable and a pleasant experience. I have installed one of the two spiral staircases ordered…… one from the main floor to the basement and the other to be installed from main floor up to the loft area. Perfect in... every way for my little stone cottage….. beautiful and the sturdy construction. Thank you Paragon Stairs for your great product.read more

Jana J.

1703612603

Wonderful company! Efficient and terrific customer service!

Bob O.

1703417708

I still haven't installed them, but they look easy and self explanatory. They look very strong - glad I bought them rather than try to make wood ones.

Jeremy R.

1703131044

I had an overall excellent experience with paragon. I bought a spiral staircase and installed it myself. Vincent helped me specify the correct stair case and railing. The packaging and parts labeling was awesome. Overall quality was top notch.

savannah M.

1703107231

Customer service was great and staircase fit our home perfectly.

Kevin R.

1703024791

As advertised. Great quality. Perfect fit

Sandra M.

1703020320

There is a lot that goes into deciding which spiral staircase. Jordan was excellent in information, follow up, calming a panicked person that something was wrong with the stairs. It wasn't, they were perfect. Jordan is the best. This is the second set of spiral stairs I have... purchased from Paragon. The first set is in a football house at Auburn University and has been there 20 years and well used.read more

Ed Potrzeba J.

1703019851

Great stairs, sales rep was very patient and helpful as we worked thru the construction of our new office. Everything was as expected and seems to be of high quality. I would order again.