Multistory Stairs Archives

Very helpful and quick to respond. Shipping time was about half of which was predicted. Assemblely was a little more than expected and the directions were not as detailed as I would have liked but I was told this when I ordered the stairs and was assured if I had any questions I... could call and someone would walk me through it over the phone but I was able to figure it out without assistance. Overall great product only recommendation for the company is to ship their unfinished wood treads face to face as I had some extra sanding due to shippingread more

Jane H.

16:59 07 Mar 23

Very well built. If you are a DYI install you should be experienced. It’s not for inexperienced DYIer. At one point it took 4 people to raise the pole and install the upper platform. Another spiral in our park bought one from Home Depot and the Paragon by FAR superior. Don’t... waste your money at the big box.read more

Julia Y.

22:23 02 Mar 23

Edit: I have been contacted by Sam at Paragon who was very responsive, professional, and helpful. He demonstrated excellent customer service. Thanks Sam!!!When I requested a quote, I was connected to a sales person. She told me that she didn't want to take up her time... helping me if I was just shopping. When I finish shopping, we will buy a spiral staircase, but it won't be from Paragon Stairs.read more

Brad E.

16:19 28 Feb 23

Excellent Quality and a great price for a very well built circular stair. Installation was relatively easy for a novice but you definitely need 2 people. The delivery dates were met and the design process very easy!

jim V.

21:59 21 Feb 23

I needed stairs to lower bar that to minimal space. Talked with Dane Lyle at Paragon Stairs, gave him my situation and dimensions, he took it from there. I went over his proposal, verified dimesions ad set up delivery date. Everything happened on schedule with delivery.... Unloading was a breeze thanks to the cooperation of the truck driver. I assembled the stairs as instructed and the steps fit perfect. Thank you Paragon and Thank you Dane Lyle.Sincerely,Jim Violaread more

Lewis Wilson - P.

16:59 21 Feb 23

We ordered a custom staircase for one of our projects in Grand Cayman. Paragon assisted with shipping through our freight forwarder in Miami and the product arrived within the timeframe given. Our clients were extremely happy and we will definitely be considering them again for... future projects.read more

pedro G.

04:00 15 Feb 23

muy buen producto facil de instalar

Peggy O.

16:26 13 Feb 23

Having never purchased spiral stairs before, they helped me feel comfortable with my choice. Salesman was pleasant and knowledgeable about his product.

Samantha P.

22:06 30 Jan 23

The quality of the product is 5 stars. Communication was great up until the point of signing the paperwork.

Stephen V.

15:55 27 Jan 23

Stairs showed up as expected, with all parts included. Good quality and relatively easy to install. Only knock was the instructions could be improved a little formatting wise to make it easier to follow. Otherwise all good. Would recommend and use again if needed.

Tim M.

21:52 26 Jan 23

I am very satisfied with the quality of my stairs. They even shipped a little earlier than the promised time. There was one missing piece from the shipment but they sent a replacement as soon as they could. Stairs look amazing! I installed them myself and they did take a little... longer to put in than what I was led to expect. Of course, I did it by myself (instead of 4 people) and had never installed spiral stairs in the past. I am sure I could do it in 8 hours next time.read more

Richard M.

18:16 25 Jan 23

The half spiral stairs that I purchased from Paragon Stairs is beautifully designed and meticulously crafted. It's the perfect architectural statement in our circa 1750 log kitchen.

Tyler K.

17:39 24 Jan 23

Kevin and the team were very responsive and a delight to work with!

Dylan F.

18:32 23 Jan 23

Perfect set of spiral stairs for my small home. Their smallest size fits perfectly in my 600SF living space. Customer service was great and responsive, and despite ordering near the holidays this was delivered quicker than expected. Installation was a breeze, lots of videos on... YouTube showing how to do it.read more

Heather C.

01:14 20 Jan 23

Great sales, delivery, well packaged stairway. I am very happy with the product. Super sturdy and beautiful. Price was great also. I totally recommend this company!!

Brian B.

21:36 16 Jan 23

Company is very professional and responsive. Brian was a pleasure to work with.

ashleigh D.

13:48 04 Jan 23

Customer service was good

Tim K.

01:16 04 Jan 23

I would highly recommend paragon stairs to anyone looking to purchase a staircase. The process was seamless! Everyone I dealt with was patient, knowledgeable, kind, extremely helpful and prompt communicators. Our family couldn't be more pleased with the stairs we purchased and... the team that paragon stairs provides! Thank you for a great experience!read more

David N.

15:30 03 Jan 23

My sales rep Claudia was extremely helpful in the entire process . She is very knowledgeable, pleasant to work with and always available to answer any questions or concerns that I had. I did the installation myself and it was very easy. Working with the curved handrail was... a little difficult. I highly recommend theses spiral stairs.read more

Christian J.

22:39 30 Dec 22

Unmatched quality product. Was really amazed... these stairs are far better than the kits you can get at the big box stores... stable, sturdy, built of high quality materials, and not hard to put together. But FOLLOW THEIR DIRECTIONS and measure the exact height SEVERAL times. I... messed up my measurements, but they made it right without making me feel like the idiot I was! :-)read more

Dionna M.

20:23 27 Dec 22

Dave was so professional and easy to work with.

alex V.

16:39 26 Dec 22

I was looking to save space and went with spiral stairs. I went on the website with different companies that they do this type of stairs and none of this companies they could do this on a reasonable time, except Paragon Stairs. I talked to Kevin Reagan and went through my... drawings and photos. He is very professional and knowledgeable and came into to an agreement on the size and type of stair for my project. I got the stairs very quickly even though I live in Canada and the instruction were very easy to understand for a DIY. I would recommend this company and of course thanks Kevin Reagan for his help. Paragon Stairs Rock!read more

Brad S.

16:10 26 Dec 22

There were no surprises, Kept me informed on shipping and they were easy to assemble.

Charlie G.

15:56 23 Dec 22

First time diy. I loved the weight and strength of materials. Recommend!

Dr. John A. Word, S.

22:55 30 Nov 22

I am very pleased with spiral staircase that I purchased from Paragon Stairs. I was worried about everything from timeliness, delivery, DIY installation, quality of the material and appearance. I was assured from the beginning that I had nothing to worry about. I found the... salesman to be knowledgeable, efficient and thorough. The stairs were delivered in about 2 weeks to my driveway. There are some heavy pieces so I had help with the installation, but it is what I expected. The material will last forever and won't require an inordinante amount of attention to maintain. it is very attractive and a conversation piece for guest. Very Pleased!!read more

jim S.

23:29 19 Oct 22

After researching multiple stair companies, we decided on Paragon Stairs primarily because how they helped us design our project and the quality of the product. From beginning to end, the Paragon design consultant and customer service was always available to answer our... questions. It was obvious that they cared about our project and wanted us to be happy with the end result more than the sale. The product was fabricated, packed and shipped with care. We were kept informed at every step of the process. Assembly was easier than we expected and the final result is stunningly beautiful and well made to our exact dimensions. I recommend Paragon Stairs to anyone who wants a high quality product that will last and fit.read more

Till M.

13:28 10 Oct 22

Rachel Mumbauer from paragon was great in designing our spiral staircase in a tight space - we had to use a fairly small egress window because of FDNY restrictions on roof space, and Rachel managed to fit a beautiful steel staircase into this space. The quality of the stairs was... good although the balusters could have been a bit nicer for the price. Still, we’re really glad that this worked out.read more

Gabriel W.

20:41 23 Sep 22

It was a mixed bag when it came to Paragon. The order process was a good experience and the sales person was helpful and responsive to all our questions.The freight company that they contract through wasn't very good at communicating that they were behind schedule. I would... recommend anyone that ordered a spiral staircase frequently check the status once shipped via a phone call, because they wont update you if they are behind schedule on your shipment delivery.They could do a better job of packaging the stairs, it came in a very large box and the box was completely smashed, luckily there wasn't any damage to the stairs. They probably should be using liquid foam spray when shipping to better protect the product. I would imagine that many of their packages end up being damaged and damaging the stair case materials.Once assembled the stairs looked great and the quality was better than expected.We ended up being short one very small piece (1 single baluster cup) so we couldn't finish the stair case and get it inspected for our permits as planned. We reached out multiple times via customer service over a 2-3 week span, with no real results.I submitted a bad review via google, and they resolved the issue of the one missing piece within 2 days. So if you really want movement on any complaints I guess that would be the best way.I would have given a 5 star review because the product was nice and high quality in my opinion. But the shipping, and customer service is below average.read more

Dean M.

16:19 12 Aug 22

Very clear instructions, solid steel parts, well-primed and relatively easy to install! The people were very friendly. Relative to materials high costs in general, found the stairs to be competitively priced. I would buy another one!

Logan C.

00:12 11 Aug 22

The spiral stairs that were labeled as “ready to ship” shipped within the promised timeline and looked great! The vinyl handrail was damaged during the delivery and the team helped resolve the issue and get a new handrail processed right away. Overall great experience, best... pricing, and great quality.read more

Texas Gates & F.

21:07 20 Jul 22

Stairs that go in a circle.

Susie H.

06:04 19 Jul 22

I haven’t actually installed the staircase yet, but so far the process has been a mix of highs and setbacks. Claudia was my sales person and she was excellent. She answered all my questions was very informative and patient and we spent good time reviewing all the options. When... the stairs were shipped there was a bit of a mishap in that the pole somehow got misplaced in Salt Lake City. I had to follow up with both Paragon as well as the shipping company multiple times. About a week later I called again to hear that the pole had been located and was again on it’s way to the property.I am now at the point of preparing for installation and I have questions about how to deal with the wood tread that we are going to install. Hopefully their customer service is as good as their sales people! :)read more

Frank N.

17:18 29 Jun 22

Our Company has ordered several stairs over the years and will continue to do so. The staff has been responsive with pricing and customer service has been great to work with. Product assembly has been great. Keep up the good work and quality.

Rose S.

23:39 28 Jun 22

Everything was fine with the sale Lyle was such a nice person. The delivery was good but I wasn’t able to schedule what I wanted because the carrier viewed Paragon stairs as the customerHowever, when the driver got there who I might add read the notes that I insisted the... dispatcher leave for him for which he was thankful.He was instrumental in getting the freight where I needed it. I did open the freight to check for damages and I didn’t see any, but we are a little bit away from installing the stairs which will be the final test of quality then I will review againSincerely,Roseread more

Ken H.

15:45 02 Jun 22

Ordered stairs and they quickly shipped them out to me.

Christopher M.

18:57 27 May 22

From my initial conversation to order pick up, everyone at Paragon was professional and courteous. I highly recommend them since they have a wonderful product at fair price.

David M.

15:12 24 May 22

Extremely satisfied. The quality of our spiral staircase is UNBELIEVEABLE!!! It far exceeded our expectations. It's solid as a rock, and it fits perfectly. We couldn't be more satisfied.

Ron M.

21:50 11 May 22

My experience with Paragon Stairs was all 5 stars. The delivery was on time and the product was absolutely perfect. I wanted a wow factor and I got it. Thank you Paragon and I will be ordering 2 more stairs in the next 30 days. Ron McDaniel Brown Mountain Beach Resort

Scott P.

01:22 14 Apr 22

Still dealing with the city inspector on codes etc........

Lyman P.

18:59 06 Apr 22

Helped planning from dimensions with not built home! Stair arrived befor building erected and fit perfectly.

Kevin H.

21:37 21 Mar 22

When shopping for an outdoor spiral staircase for my deck renovation, Paragon came it at similar pricing, faster shipment and was able to do matching railing for the deck which was a huge plus. The designer for our project (Claudia Moffa) was very helpful getting things designed... timely. We were given a shipping date of 1 month later, and they were true to their word.Everything was packaged fairly securely although several layers were shrink-wrapped with other parts that had started to come open. I will note that it wasn't made clear upon ordering that the CUSTOMER is responsible for unloading the materials from the freight truck (all >600 lbs in my case) and that unless you specified with your freight dealer their truck may not have a lift gate...fortunately for me, R+L Carriers did my delivery and not only did they unload it with a motorized pallet jack, they also moved it down our driveway to a good location (it was supposed to be "curbside delivery," so super shout-out to R+L Carriers👍).All the pieces were correct aside from a few scuffs from shipping, but they provide touch-up paint. There were 3 sections of railing that i had to get a paint sprayer and add another coat as not enough paint had been applied at the factory. I had a crew install the stairs...they made note that some screw holes that were supposed to be tapped at the factory were indeed not tapped at all, and 3 sections of railing are not true square...in the location these are going, it was more trouble sending them back to Paragon than using them as-is. My only gripe came when I actually needed more touch-up paint than what was supplied so I called Customer Service who acted pretty peeved that I was bothering them for paint.All-in-all we were still pleased with the project and it is extremely sturdy to last for many, many years.read more

Lucius L.

03:07 15 Mar 22

Excellent customer service. Hailers saved the day… twice👍🏻

Amy H.

18:20 21 Feb 22

Excellent build quality, the stairs look amazing. We get compliments when friends visit. Full disclosure there was one piece missing when the kit came but they were quick to resolve and ship. We did 90% of the install just the 2 of us (it took 3 people total to stack the... stairs to get started). Would highly recommend Paragon Stairs and this excellent product.read more

Lisa P.

21:18 17 Feb 22

We needed a staircase for California rooftop deck. Order from PA? Yes, because we researched and Paragon seemed the best. Fast-forward, we love it, measurements were perfect and the spiral stairs look fabulous.

Joe F.

23:27 31 Jan 22

The stairs fit perfectly and were easy to assemble. My client was very happy with the product.

Frank S.

23:27 24 Jan 22

The stairs I ordered were perfect for my application. The measurements I provided were perfect. The end result was on the mark. Quality of the materials were excellent. My only complaint was the set screw holes were not tapped correctly and it required me to chase the threads so... the set screws will lock the steps. Very time consuming. I would recommend them again.read more

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