Modular Staircase Kits | Floating Stair Kits

Google Rating

4.3

Based on 806 reviews

Paragon Stairs

4.3

Samantha P.

22:06 30 Jan 23

The quality of the product is 5 stars. Communication was great up until the point of signing the paperwork.

Stephen V.

15:55 27 Jan 23

Stairs showed up as expected, with all parts included. Good quality and relatively easy to install. Only knock was the instructions could be improved a little formatting wise to make it easier to follow. Otherwise all good. Would recommend and use again if needed.

Tim M.

21:52 26 Jan 23

I am very satisfied with the quality of my stairs. They even shipped a little earlier than the promised time. There was one missing piece from the shipment but they sent a replacement as soon as they could. Stairs look amazing! I installed them myself and they did take a little... longer to put in than what I was led to expect. Of course, I did it by myself (instead of 4 people) and had never installed spiral stairs in the past. I am sure I could do it in 8 hours next time.read more

Richard M.

18:16 25 Jan 23

The half spiral stairs that I purchased from Paragon Stairs is beautifully designed and meticulously crafted. It's the perfect architectural statement in our circa 1750 log kitchen.

Tyler K.

17:39 24 Jan 23

Kevin and the team were very responsive and a delight to work with!

Dylan F.

18:32 23 Jan 23

Perfect set of spiral stairs for my small home. Their smallest size fits perfectly in my 600SF living space. Customer service was great and responsive, and despite ordering near the holidays this was delivered quicker than expected. Installation was a breeze, lots of videos on... YouTube showing how to do it.read more

Heather C.

01:14 20 Jan 23

Great sales, delivery, well packaged stairway. I am very happy with the product. Super sturdy and beautiful. Price was great also. I totally recommend this company!!

Brian B.

21:36 16 Jan 23

Company is very professional and responsive. Brian was a pleasure to work with.

ashleigh D.

13:48 04 Jan 23

Customer service was good

Tim K.

01:16 04 Jan 23

I would highly recommend paragon stairs to anyone looking to purchase a staircase. The process was seamless! Everyone I dealt with was patient, knowledgeable, kind, extremely helpful and prompt communicators. Our family couldn't be more pleased with the stairs we purchased and... the team that paragon stairs provides! Thank you for a great experience!read more

David N.

15:30 03 Jan 23

My sales rep Claudia was extremely helpful in the entire process . She is very knowledgeable, pleasant to work with and always available to answer any questions or concerns that I had. I did the installation myself and it was very easy. Working with the curved handrail was... a little difficult. I highly recommend theses spiral stairs.read more

Christian J.

22:39 30 Dec 22

Unmatched quality product. Was really amazed... these stairs are far better than the kits you can get at the big box stores... stable, sturdy, built of high quality materials, and not hard to put together. But FOLLOW THEIR DIRECTIONS and measure the exact height SEVERAL times. I... messed up my measurements, but they made it right without making me feel like the idiot I was! :-)read more

Dionna M.

20:23 27 Dec 22

Dave was so professional and easy to work with.

alex V.

16:39 26 Dec 22

I was looking to save space and went with spiral stairs. I went on the website with different companies that they do this type of stairs and none of this companies they could do this on a reasonable time, except Paragon Stairs. I talked to Kevin Reagan and went through my... drawings and photos. He is very professional and knowledgeable and came into to an agreement on the size and type of stair for my project. I got the stairs very quickly even though I live in Canada and the instruction were very easy to understand for a DIY. I would recommend this company and of course thanks Kevin Reagan for his help. Paragon Stairs Rock!read more

Brad S.

16:10 26 Dec 22

There were no surprises, Kept me informed on shipping and they were easy to assemble.

Charlie G.

15:56 23 Dec 22

First time diy. I loved the weight and strength of materials. Recommend!

Dr. John A. Word, S.

22:55 30 Nov 22

I am very pleased with spiral staircase that I purchased from Paragon Stairs. I was worried about everything from timeliness, delivery, DIY installation, quality of the material and appearance. I was assured from the beginning that I had nothing to worry about. I found the... salesman to be knowledgeable, efficient and thorough. The stairs were delivered in about 2 weeks to my driveway. There are some heavy pieces so I had help with the installation, but it is what I expected. The material will last forever and won't require an inordinante amount of attention to maintain. it is very attractive and a conversation piece for guest. Very Pleased!!read more

jim S.

23:29 19 Oct 22

After researching multiple stair companies, we decided on Paragon Stairs primarily because how they helped us design our project and the quality of the product. From beginning to end, the Paragon design consultant and customer service was always available to answer our... questions. It was obvious that they cared about our project and wanted us to be happy with the end result more than the sale. The product was fabricated, packed and shipped with care. We were kept informed at every step of the process. Assembly was easier than we expected and the final result is stunningly beautiful and well made to our exact dimensions. I recommend Paragon Stairs to anyone who wants a high quality product that will last and fit.read more

Till M.

13:28 10 Oct 22

Rachel Mumbauer from paragon was great in designing our spiral staircase in a tight space - we had to use a fairly small egress window because of FDNY restrictions on roof space, and Rachel managed to fit a beautiful steel staircase into this space. The quality of the stairs was... good although the balusters could have been a bit nicer for the price. Still, we’re really glad that this worked out.read more

Gabriel W.

20:41 23 Sep 22

It was a mixed bag when it came to Paragon. The order process was a good experience and the sales person was helpful and responsive to all our questions.The freight company that they contract through wasn't very good at communicating that they were behind schedule. I would... recommend anyone that ordered a spiral staircase frequently check the status once shipped via a phone call, because they wont update you if they are behind schedule on your shipment delivery.They could do a better job of packaging the stairs, it came in a very large box and the box was completely smashed, luckily there wasn't any damage to the stairs. They probably should be using liquid foam spray when shipping to better protect the product. I would imagine that many of their packages end up being damaged and damaging the stair case materials.Once assembled the stairs looked great and the quality was better than expected.We ended up being short one very small piece (1 single baluster cup) so we couldn't finish the stair case and get it inspected for our permits as planned. We reached out multiple times via customer service over a 2-3 week span, with no real results.I submitted a bad review via google, and they resolved the issue of the one missing piece within 2 days. So if you really want movement on any complaints I guess that would be the best way.I would have given a 5 star review because the product was nice and high quality in my opinion. But the shipping, and customer service is below average.read more

Dean M.

16:19 12 Aug 22

Very clear instructions, solid steel parts, well-primed and relatively easy to install! The people were very friendly. Relative to materials high costs in general, found the stairs to be competitively priced. I would buy another one!

Logan C.

00:12 11 Aug 22

The spiral stairs that were labeled as “ready to ship” shipped within the promised timeline and looked great! The vinyl handrail was damaged during the delivery and the team helped resolve the issue and get a new handrail processed right away. Overall great experience, best... pricing, and great quality.read more

Texas Gates & F.

21:07 20 Jul 22

Stairs that go in a circle.

Susie H.

06:04 19 Jul 22

I haven’t actually installed the staircase yet, but so far the process has been a mix of highs and setbacks. Claudia was my sales person and she was excellent. She answered all my questions was very informative and patient and we spent good time reviewing all the options. When... the stairs were shipped there was a bit of a mishap in that the pole somehow got misplaced in Salt Lake City. I had to follow up with both Paragon as well as the shipping company multiple times. About a week later I called again to hear that the pole had been located and was again on it’s way to the property.I am now at the point of preparing for installation and I have questions about how to deal with the wood tread that we are going to install. Hopefully their customer service is as good as their sales people! :)read more

Frank N.

17:18 29 Jun 22

Our Company has ordered several stairs over the years and will continue to do so. The staff has been responsive with pricing and customer service has been great to work with. Product assembly has been great. Keep up the good work and quality.

Rose S.

23:39 28 Jun 22

Everything was fine with the sale Lyle was such a nice person. The delivery was good but I wasn’t able to schedule what I wanted because the carrier viewed Paragon stairs as the customerHowever, when the driver got there who I might add read the notes that I insisted the... dispatcher leave for him for which he was thankful.He was instrumental in getting the freight where I needed it. I did open the freight to check for damages and I didn’t see any, but we are a little bit away from installing the stairs which will be the final test of quality then I will review againSincerely,Roseread more

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