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4.4

Based on 772 reviews

Paragon Stairs

4.4

20:41 23 Sep 22

It was a mixed bag when it came to Paragon. The order process was a good experience and the sales person was helpful and responsive to all our questions.The freight company that they contract through wasn't very good at communicating that they were behind schedule. I would... recommend anyone that ordered a spiral staircase frequently check the status once shipped via a phone call, because they wont update you if they are behind schedule on your shipment delivery.They could do a better job of packaging the stairs, it came in a very large box and the box was completely smashed, luckily there wasn't any damage to the stairs. They probably should be using liquid foam spray when shipping to better protect the product. I would imagine that many of their packages end up being damaged and damaging the stair case materials.Once assembled the stairs looked great and the quality was better than expected.We ended up being short one very small piece (1 single baluster cup) so we couldn't finish the stair case and get it inspected for our permits as planned. We reached out multiple times via customer service over a 2-3 week span, with no real results.I submitted a bad review via google, and they resolved the issue of the one missing piece within 2 days. So if you really want movement on any complaints I guess that would be the best way.I would have given a 5 star review because the product was nice and high quality in my opinion. But the shipping, and customer service is below average.read more

16:19 12 Aug 22

Very clear instructions, solid steel parts, well-primed and relatively easy to install! The people were very friendly. Relative to materials high costs in general, found the stairs to be competitively priced. I would buy another one!

00:12 11 Aug 22

The spiral stairs that were labeled as “ready to ship” shipped within the promised timeline and looked great! The vinyl handrail was damaged during the delivery and the team helped resolve the issue and get a new handrail processed right away. Overall great experience, best... pricing, and great quality.read more

Texas Gates & F.

21:07 20 Jul 22

Stairs that go in a circle.

06:04 19 Jul 22

I haven’t actually installed the staircase yet, but so far the process has been a mix of highs and setbacks. Claudia was my sales person and she was excellent. She answered all my questions was very informative and patient and we spent good time reviewing all the options. When... the stairs were shipped there was a bit of a mishap in that the pole somehow got misplaced in Salt Lake City. I had to follow up with both Paragon as well as the shipping company multiple times. About a week later I called again to hear that the pole had been located and was again on it’s way to the property.I am now at the point of preparing for installation and I have questions about how to deal with the wood tread that we are going to install. Hopefully their customer service is as good as their sales people! :)read more

17:18 29 Jun 22

Our Company has ordered several stairs over the years and will continue to do so. The staff has been responsive with pricing and customer service has been great to work with. Product assembly has been great. Keep up the good work and quality.

23:39 28 Jun 22

Everything was fine with the sale Lyle was such a nice person. The delivery was good but I wasn’t able to schedule what I wanted because the carrier viewed Paragon stairs as the customerHowever, when the driver got there who I might add read the notes that I insisted the... dispatcher leave for him for which he was thankful.He was instrumental in getting the freight where I needed it. I did open the freight to check for damages and I didn’t see any, but we are a little bit away from installing the stairs which will be the final test of quality then I will review againSincerely,Roseread more

15:45 02 Jun 22

Ordered stairs and they quickly shipped them out to me.

18:57 27 May 22

From my initial conversation to order pick up, everyone at Paragon was professional and courteous. I highly recommend them since they have a wonderful product at fair price.

15:12 24 May 22

Extremely satisfied. The quality of our spiral staircase is UNBELIEVEABLE!!! It far exceeded our expectations. It's solid as a rock, and it fits perfectly. We couldn't be more satisfied.

21:50 11 May 22

My experience with Paragon Stairs was all 5 stars. The delivery was on time and the product was absolutely perfect. I wanted a wow factor and I got it. Thank you Paragon and I will be ordering 2 more stairs in the next 30 days. Ron McDaniel Brown Mountain Beach Resort

01:22 14 Apr 22

Still dealing with the city inspector on codes etc........

18:59 06 Apr 22

Helped planning from dimensions with not built home! Stair arrived befor building erected and fit perfectly.

21:37 21 Mar 22

When shopping for an outdoor spiral staircase for my deck renovation, Paragon came it at similar pricing, faster shipment and was able to do matching railing for the deck which was a huge plus. The designer for our project (Claudia Moffa) was very helpful getting things designed... timely. We were given a shipping date of 1 month later, and they were true to their word.Everything was packaged fairly securely although several layers were shrink-wrapped with other parts that had started to come open. I will note that it wasn't made clear upon ordering that the CUSTOMER is responsible for unloading the materials from the freight truck (all >600 lbs in my case) and that unless you specified with your freight dealer their truck may not have a lift gate...fortunately for me, R+L Carriers did my delivery and not only did they unload it with a motorized pallet jack, they also moved it down our driveway to a good location (it was supposed to be "curbside delivery," so super shout-out to R+L Carriers👍).All the pieces were correct aside from a few scuffs from shipping, but they provide touch-up paint. There were 3 sections of railing that i had to get a paint sprayer and add another coat as not enough paint had been applied at the factory. I had a crew install the stairs...they made note that some screw holes that were supposed to be tapped at the factory were indeed not tapped at all, and 3 sections of railing are not true square...in the location these are going, it was more trouble sending them back to Paragon than using them as-is. My only gripe came when I actually needed more touch-up paint than what was supplied so I called Customer Service who acted pretty peeved that I was bothering them for paint.All-in-all we were still pleased with the project and it is extremely sturdy to last for many, many years.read more

03:07 15 Mar 22

Excellent customer service. Hailers saved the day… twice👍🏻

18:20 21 Feb 22

Excellent build quality, the stairs look amazing. We get compliments when friends visit. Full disclosure there was one piece missing when the kit came but they were quick to resolve and ship. We did 90% of the install just the 2 of us (it took 3 people total to stack the... stairs to get started). Would highly recommend Paragon Stairs and this excellent product.read more

21:18 17 Feb 22

We needed a staircase for California rooftop deck. Order from PA? Yes, because we researched and Paragon seemed the best. Fast-forward, we love it, measurements were perfect and the spiral stairs look fabulous.

23:27 31 Jan 22

The stairs fit perfectly and were easy to assemble. My client was very happy with the product.

23:27 24 Jan 22

The stairs I ordered were perfect for my application. The measurements I provided were perfect. The end result was on the mark. Quality of the materials were excellent. My only complaint was the set screw holes were not tapped correctly and it required me to chase the threads so... the set screws will lock the steps. Very time consuming. I would recommend them again.read more

19:06 24 Jan 22

Paragon stairs are high quality. I ordered a standard no frills spiral staircase. It is perfect!!!

16:08 15 Dec 21

From the beginning of dealing with white shanty it has been a pleasure. Almost immediately a designer reached out to confirm my order and get ready for my CAD drawing. The door was received earlier than expected on initial order. The door is absolutely beautiful.

16:14 14 Dec 21

A client of mine saw a floating stair design and asked if it could be incorporated in a basement remodel we were doing. After researching the market, I decided on Paragon for their quality and price. The kit was easy to install and it made the basement into a completely... different space. The client it very happy with the results.read more

17:27 17 Nov 21

Great experience from start to finish. Once Craig got involved, it was easy sailing! He helped me figure out best size doors for our use and opening and delivery was simple and on time - and the doors are truly beautiful!! A little more than I was planning to spend but they... are truly a statement piece!!read more

15:32 28 Oct 21

Thank you so much for the wonderful spiral stairs!!! It was easy to figure out the correct way to construct the treads on the steps. The overall quality is good. We do question if the stair railing is powder coated as it is already peeling paint. The platform, posts and steps do... appear to be powder coated. We did run out of screws for the stairs. The finished product is beautiful and works great for our woodsy backyard !! Thank you so much!! We love it!!read more

20:48 27 Oct 21

Shipped on time and installation was fairly straight forward. Customer loves the finished look.

20:47 26 Oct 21

The Stairs arrived in good condition, really no major issues. They went together good and look great in our Cabin. Easy to follow directions!!

16:50 18 Oct 21

Our stairs look amazing! My wife and I installed the staircase, it was a long tedious process with all of the connections for the horizontal railing but so worth it, the railing looks class A-1. The only criticism I would give it it seemed once these stairs were ordered I did... feel like I was on my own. I had some questions on the weekend but did not get a response, however I was able to figure things out. I also needed the instructions for the safety gate that did not come with the package but the guy was very quick to send those via email, however I did advise him that i needed just a few extra parts and had the end caps in the wrong color but did not hear back. I was going to call back today and just coincidence saw your email for the survey.Overall I would buy your stairs if I had to do it over again, Vince was great and the stairs have gotten so many compliments, they are beautiful.read more

00:40 16 Oct 21

Good website

17:18 10 Sep 21

The assembly was straight forward and the construction is very sturdy.

10:22 07 Sep 21

They make ordering way easier than I would have thought

15:13 16 Aug 21

I received some helpful recommendations for my project, followed by a very professional design, and a good overall value in the finished product. Sam was a great customer service advocate! Thanks!

19:02 26 Jul 21

We love our stairs. It took a while to get them. We originally quoted 9 weeks and they showed up at 12 weeks, but all that is fine because they’re great quality and look awesome. Scott was great to work with and kept in touch along the process. Very sturdy. We went with a 5’... wide diameter stairs, black powder aluminum stairs that will last forever. Thanks!read more

18:16 19 Jul 21

My custom order steel spiral stair are of a very high quality grade steel. That assessment came from the mechanic that worked with me installing them. They are solid! and even more impressive in person. Minor issues, I was missing a bag of set screws, and one of the steps the... holes were't tapped out with threads. I would recommend at every point there is a hole drilled into the steel..and there's a lot of drilling for those balusters.. you take the time to use the provided touch up paint to cover exposed steel as best you can or you will get minor rust bleed. You don't want rust forming under the powder coat. I also krylon painted the center pole that is covered for the most part..but I assume could start to rust and bleed rust all the down to the base. I may regret not going all aluminim to save money, only time will tell. I'm going to have to say it's an advanced job for DIY project. My friend that's an auto mechanic had some power tools that made it manageable. I recommend a good cutter to make quick work of the balusters that need cut to fit based on the hand rail. It took two of us three days to complete. The provided hand rail is aluminum, and it comes coiled. It's a real bear hand bending it into position. You have to work that hand rail and screw it to 1/3 of the balusters that you install prior. As you work the hand rail (from the middle outward), the leveled balusters get knocked off level, so you have to re-align and make sure balusters are vertical before attaching to the hand rail one by one. This was tough for two guys, and we had to use brute force to make that hand rail malleable. The other 2/3rds provided balusters need cut to fit according to the handrail position. This was the most time-consuming part of the insulation. We do love the result, and like I mentioned this thing is solid.read more

16:21 24 Jun 21

Edit: I was contacted by Mike Taylor who promptly resolved this issue to my satisfaction. He also told me that Chris had been let go due to conduct, so going forward I could work directly with Mike. —————————original post: I ordered a double flight of spiral stairs and... submitted the plan details to the city. The city did not approve the double, but only approved a single flight. I was told in advance by the sales rep Chris that if the city were not to approve the configuration then we could definitely get a refund or revise the order. "As long as we're not cutting steel yet we can make changes or cancellations," he said. After hearing from the city, I contacted him numerous times to arrange the refund and revision, to no avail. I even contacted a supervisor and left a voicemail, but never heard back. I am extremely disappointed in this company, and would not trust them.read more

17:16 23 Jun 21

The stair kit I received was very nice but the wrong color. Paragon Stairs helped rectify the issue and my loft turned out wonderful with the spiral stairs they sold me.

15:02 22 Jun 21

I am always concerned about using a company I know nothing about and having to trust reviews, plus sales people will tell you anything to get a sale. However, the stairs came in great condition, all parts were there, were pretty easy to put up and they have been up about 3... weeks now and all is great. I have already referred Paragon to a family member.read more

11:57 19 Jun 21

The spiral stairs are in and they are both beautiful and functional. From my initial phone call to the delivery my experience went smoothly. The sales staff was very knowledgeable and provided amazing assistance in choosing the correct stairs for the job. Installation went well... and they look terrific.read more

21:35 18 Jun 21

Very Professional and Great service.They were very easy to work with and on time with all aspects of the job. Would highly recommend them.

00:55 18 Jun 21

Thank You for helping me walk through the process!

13:44 17 Jun 21

very good experiencemelissa was excellant at resolving any problems that came up

03:40 04 Jun 21

The sales rep was great and very helpful in all aspects. The stairs were perfect and the installation was pretty straight forward. The only complaints that I have is the quality of workmanship and QC for the hand rails that go around the stair well. We had to reorder due to... bad welds and paint. When the new railing arrived it had the same issues that the first ones did. I have been waiting two days for a response from customer service but have not heard anything yet. The only other thing was some of the instructions were not included in the package and customer service was not able to find or help with this. We had to improvise to complete the job. That said I would still recommend Paragon.read more

14:48 31 May 21

So easy to work with. Got exactly what I wanted, at a great price, and delivered in record time. Highly recommend!

21:30 26 May 21

First time eating here. Great food everyone was happy.

18:53 26 May 21

Excellent set of stairs. very easy to set up. Took a handyman one day to do it. They look terrific!

21:18 18 May 21

Stairs were well made and easy enough to install. Most difficult part of the installation was having to hand bend the railing. I wish the railing was preformed sections. Having to hand bend a 1.25 aluminum continuous tube without kinking or distorting it isn't easy. Would... recommend overall though.read more

15:55 18 May 21

I haven't installed my stairs yet so I can't comment on the actual product but the rest of the processes was handled very well by Paragon. The sales rep was great. I needed assistance figuring out exactly how the stairs would spiral as I have obstacles I need to avoid. The hand... off to procurement and shipping went smoothly all the way through my receipt of the stairs. Great job so far.read more

22:32 17 May 21

Beautiful product! I love my new stairs!!

16:52 17 May 21

We received our stairs much faster than expected. We were able to work with Blaise over the phone and had a solution for our particular design in minutes. Highly recommend working with him and Paragon.Chris

00:56 14 May 21

I custom ordered a spiral stair set. Great quality, straightforward to assemble, and it arrived earlier than scheduled. Very happy with the process and outcome!

21:57 11 May 21

Steve’s zoom call helped us choose right model and flow of stairs, stairs arrived in a timely fashion with easy to follow directions(of course it helped that my brother is a contractor!) my brother and I assembled the ten foot basic stair in six hours with a minimum challenge, ... Quality and eye appeal is great,,read more

21:12 11 May 21

We have not installed year, everything arrived and looks very substantial.

18:09 07 May 21

I purchased some Paragon Stairs to replace a rather unsafe ladder that was used to access a sleeping loft in a second home. I would preface this review with the fact that I purchased with cost in mind and from the bottom of the price scale. The ordering process was easy, I had... an in person customer representative answer my questions in less than a day and they walked me through the various benefits and limitations of the stairs I purchased. The delivery was delayed slightly due to weather, but promptly rescheduled. I recommend ordering the tailgate lift option on delivery and be ready to in terms of where you are taking delivery/storing etc. as they are heavy.In terms of product, I feel that I got more than my moneys worth in terms of looks and function and was not left felling that I had been promised more than I got, which often occurs with online purchases. My contractor installed the stairs, not me and he thought the installation was "ok" in terms of ease, but he got them up in a day.Overall a great experience.read more

17:28 07 May 21

I am happy to get a spiral staircase from Paragon. It fits very well.There are two things that I didn't like are:1. It took me two months to receive.2. I paid lots of money for shipping. (Almost half of the price of the staircase)

17:25 07 May 21

We have not installed the stairs yet, so I cannot comment on the process. Everything was fine with the ordering and pickup.

14:57 06 May 21

Kevin Reagan with Paragon Stairs was a huge help in making this happen for our daughter’s condo. She has a loft and the spiral stairs is perfect! Great quality and great value. He took the time to listen to what we need and addressed all our questions. The only hiccup was the... shipping company they use. The shipping company called the morning of the scheduled delivery and said they have to postpone delivery which was a huge inconvenience because we had already scheduled the handyman to put it together. The shipping cost was over $300 and we expected better service for that. Kevin asked their customer service to respond to my complaint but never really heard back.read more

01:59 06 May 21

I purchased and installed one of their modular stair systems with cable railing. Everything fit perfectly and looked great. They were very helpful in the design process to ensure it would be exactly what I needed. I will definitely consider them for future projects.

21:52 04 May 21

The company was top notch, first class all the way. The only issues was the stairs was late. But I don't thing that was Paragon's fault.

16:53 04 May 21

I spoke with someone about the stairs that I needed, measured the hole that I had and sent pictures. The service and communication was excellent! The instructions were easy when it was time to install the stairs. The only thing I would say is that the Allen screws didn’t go... all the way through and I had to retap most of them.I am so happy and impressed with how the stairs came out and I do let everyone know it’s Paragon.Lastly I just want to say I purchased a product and ordered it with the information given and it came out beautifully!! Thank you!!!read more

17:17 03 May 21

Le résultat est très bien. Il est important d'avoir quelqu'un d'expérience pour l'installation. Merci, satisfait!

19:14 29 Apr 21

I’m very happy with the product. Came well packed with no damage whatsoever!Installation was fast and easy as well.There is space to for improvement in customer service- no response to emails, you need to call up.

11:30 09 Apr 21

Ordered a dbl stack staircase and railing. Fit and looks great. Not cheap but you get what you pay for .

02:50 10 Mar 21

Overall good experience

17:03 05 Mar 21

A really smooth process and high-quality result! I worked with Kevin Reagan, who used my photographs to walk through the design and ordering. Then I got step-by-step updates and instructions. Everything arrived on time and in excellent condition. Kevin even provided installation... "pro tips" for getting it just right. A perfect result!read more

00:44 04 Mar 21

Sales Rep was knowledge and easy to Install.Stephanie and Charles Massarelli

05:37 03 Mar 21

Very helpful with design for our project for our remote cabin, they got on a zoom call to show us on our pictures how it would work. My only complain is that when the stairs came in, it would have been nice if the instructions had a summary for what tools would be required for... the whole project. I thought I had gone through the whole set of instructions to check for what tools were needed, but sure enough, when we got out there to install, we were missing an allen wrench. We were several hours from home or from any stores, so we were almost unable to complete our installation until we came up with a fix for the missing tool.read more

20:10 01 Mar 21

Their customer service is top notch. The stair turned out great and I love them. Not too hard to install but I would say their instructions could use some improvement. Some steps were missing or not well explained. I figured it out but I'm sure if I had called to ask, I would... have gotten excellent help. I will add that I had a ton of extra screws and hardware. This was awesome as I did lose it break a few. I even had an extra center pole section. It was so much extra that I was concerned I was doing something wrong. So a quick comment in the instructions saying "you may have extra hardware" would go a long way.Also it was awesome to have a domestic option compared to the imported stuff that Home Depot sells.read more

03:04 28 Feb 21

High quality product. A bargain. Very sturdy and easy to install. I will definitely order more of these stairs

19:07 26 Feb 21

We received our spiral and at first was unsure it was shipped correctly, but with a couple of phone calls we had it figured out and installed. It looks awesome and it is very sturdy and safe.

17:03 26 Feb 21

Stairs were shipped in a timely fashion with no damage, and install went well based on directions.

16:41 26 Feb 21

We had been looking for a staircase solution for a long time until we stumbled on Paragon. Their staff was very knowledgeable, courteous, and responsive. The stairs were easy to set up, and look gorgeous.

20:51 25 Feb 21

Seamless transaction.

20:31 24 Feb 21

I am so pleased with this company, the workmanship and service was excellent.From design to delivery was very well organized and stress free.Thank you Paragon for my beautiful spiral stairs.

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