The stairs are good quality and the assembly was not too difficult. Instructions were okay but not great. We only had trouble with the handrail and because it's assembly was difficult we had to bend the rail multiple times and this caused paint to come off the handrail. That is my only complaint and otherwise I would have given 5stars.Staff was easy to order from and polite. They made ordering a custome stair easy.It took a while to arrive but they were up front about delays due to covid and very close on thier shipping estimate.All in all very happy and would order again but I think I would just get the aluminum handrail with no paint.
13:43 03 Jan 21
The stairs we're fabricated and delivered as advertised. I am very impressed by how sturdy they are once assembled, it is a solid structure! Assembly was straight forward and the instructions were sufficient. Customer service was very responsive to answer questions. I am very pleased by how they look, and the access they provide to my deck.There were two quality issue I had to work out, two of the treads did not have threads in the set screw holes. Two bottoming taps later I was able to thread them with difficulty. A couple the main ballisters had their mounting holes different from the others, but there was adjustability to bring them up to the handrail.
12:04 02 Jan 21
Perfect fit great quality
16:10 28 Dec 20
After initial difficulties, Customer service contacted me and replaced the parts at the company's expense, so I am changing my rating. The issues that I had have now been remedied.
14:06 27 Dec 20
We purchased The Gateway for a loft in our home and we were skeptical as it was the cheapest DIY option on the site. However, the stairs are gorgeous and sturdy.The railing is made of a rickety-lookin piece of plastic which we do not think matches the quality of the stairs, but if you want to pay an extra $500 (total) you can get an aluminum railing.We got slightly defective stairs (a portion of the metal that attaches to the center column was not sanded down, when it should have been), which required special tools to fix and added hours to our install. That sucked, and customer service was like pulling teeth to rectify it...but they did refund us a small amount.All in all, dealing with the company was a hassle, but the stairs are worth it!!
15:58 24 Dec 20
Communication with the company started out great. Put 50% down ($4500) up front. As time went on I tried to communicate a few times. Crickets. I started to think it was a scam only because nobody was getting back to me. In the end the stairs and railing delivered. Installation instructions were a little vague, but did get everything installed . Quality was great and the overall project looks fantastic. My only ding would be for the company to communicate with the customer better.
15:55 24 Dec 20
The sales man that I worked with was knowledgeable and kind. It made a process that could have been complicated go smoothly and our stairs fit beautifully.
17:50 13 Nov 20
Only buy stairs from this company .They are amazing .
17:26 13 Nov 20
Very good quality stairs.
17:30 04 Nov 20
I love my spiral stairs. I looked at several companies and chose Paragon for their quality and the design selections. The manufacturing part took longer but it was due to delays related to COVID19. The installation team lead Douglas was great and it was beautifully installed.
23:48 10 Oct 20
Great customer support from start to finish: spot on in determining height requirements and worked within my budget, quick turnaround from time of order to delivery, slight hiccup with actual delivery but Paragon stepped up and adjusted cost accordingly, another hiccup with a missing part and once again Paragon made it right with minimal time delay. Great overall experience. Numerous compliments regarding the spiral staircase.
18:53 24 Sep 20
They did a great job they showed up on time and communicated about what they were doing every step of the project.
13:46 22 Sep 20
I had gorgeous custom made spiral stairs made for my two story library. The design process, the quality of work was absolutely wonderful. Just 2 weeks late in delivery. The only slight improvement would be a labeling of each piece to be assembled. The 3d drawings were helpful, but it would have been much easier with a bit better labeling. Overall thrilled with outcome and quality.
18:47 04 Sep 20
Just what we needed in our treehouse! It went together pretty easily and looks great
04:14 04 Sep 20
Had a great experience with Paragon. Very high quality end product. The spiral stairs get many compliments. I went with steel and hickory; very nice. I saved quite a bit of money by spray painting the primed steel myself. Great support through the design process. Also great customer service - I had received a few treads with some deep scratches and they were promptly replaced. The installation took quite some time to do it right but came out very well in the end. Highly recommend!
03:11 27 Aug 20
Great spiral stairs. The sales and shipping departments were very helpful with getting the right stairs and making sure it was delivered on time. The stairs were used to replace an unsafe ladder to a loft area in a small condo. I purchased the economy stairs which are extremely narrow and not easy to maneuver. If I had to do it again I would have upgraded to the next level to have ease of use.
18:15 24 Aug 20
Pleasantly surprised a build quality. Installation was straight forward.Looks great. I highly recommend .
01:00 11 Aug 20
A VERY NICE IMPROVEMENT TO OUR HOME ! THANK YOU!
Stephen R. B.
17:30 07 Aug 20
Custom ordered staircase & railing up top. We converted an unneeded closet into access to a new conference room at work. The staircase was critical to making the project work well. Great customer service & great product at a very reasonable price! Very happy customer!